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Australia only

On the Tax page you can see the status of each return you’ve created. This makes it easy to see where everything is at, and what you need to work on next.

You can also see the status of each return that’s due for your clients on the Transaction processing page, right next to their other file details - watch the video, and see below for more information.

 

Status descriptions

The status of a form will automatically update as you progress through each stage. Here’s what each status means:

Status

What it means
Not started

On the Tax page, this status indicates you've created a form for the client, but haven't entered any details.

On the Transaction processing page, Not started will also appear for upcoming returns that you haven’t started in MYOB Practice yet.

In progress

You've started work on the form, but haven’t finalised it.

Completed

You clicked Finalise on the form to get a pre-lodgment validation from the ATO and it’s been checked by the ATO.

Pending signature

You’ve requested a signature from your client (electronic or manual), and are waiting for them to approve the form.

Ready to lodge

The client has signed the form electronically, or you’ve received a manual signature and have marked the form as ‘signed’.

Submitted

You’ve clicked Lodge on the form and it's with the ATO for assessment.

Lodged

The ATO has approved the form – you don't need to do anything else.

Rejected

The ATO has rejected the form – you'll need to edit it and request a signature again before you can lodge the updated form.

View activity statement details on the Transaction processing page

You can see your clients activity statement obligations, including due dates and status information, on the Transaction processing page. This makes it easy to identify and prioritise the work you need to complete for each client. And it’s conveniently located next to their other file details, so you can finish coding their file and then move onto preparing their activity statements from the same page.

The Transaction processing page shows the next activity statement that’s due for each client, and any overdue statements you haven’t lodged yet. You can quickly open the next form that needs completing by clicking the status.

Setup checklist

Review this checklist to make sure you’ve set up everything that’s required to view activity statement details on the Transaction processing page.

 

Have you set up your agent details?
  • Add your agent details in MYOB Practice and enter the ABN that’s associated with your tax agent number.
  • Record the software ID into your ATO portal. This number appears when entering your agent details in MYOB Practice.
  • Select the Refresh ATO details daily option on the Tax settings page next to your agent details. To open the Tax settings page, click Compliance in the top menu bar and then click Settings on the Tax page.

If more than one agent has the same agent number and ABN, selecting the Refresh ATO details daily option will apply to all of them. It can take up to 24 hours for activity statement details to appear on the Transaction processing page after you select this option.

Also, the ATO will only send this information to MYOB software while this option is selected. If you need to retrieve these details from non-MYOB software, you’ll need to deselect the Refresh ATO details option first (the first update could take 24 hours to be received).

Have you set up your clients?
  • Create clients for the files that appear on the Transaction processing page. Ensure that the correct ABN and Branch have been entered for each client. Also see Status indicators for clients with multiple branches.
  • Link each client record in MYOB Practice to their MYOB Essentials or AccountRight file on the Transaction processing page.
  • Check that your clients are also listed in your ATO portal, and their details match what appears in MYOB Practice, including their ABN and Branch.
If another agent adds one of your clients to their ATO portal, you’ll no longer receive that client’s activity statement details on the Transaction processing page - this is due to ATO only allowing a client to be associated to one agent at any time.