How satisfied are you with our online help?*
Just these help pages, not phone support or the product itself
Why did you give this rating?
It's hard to find information
Instructions are hard to follow
Content isn't detailed enough
It doesn't fix my software problems
Anything else you want to tell us about the help?
We only accept email support enquiries from clients with a support subscription. If you have chosen casual support please call 0900 592 437.
If you have a support subscription and you want to email us for help, please include the following information in your email:
Your serial number. Press the F5 key in Ace Payroll to find your serial number.
Your contact number.
The name of your company.
If the email is an order, please include your delivery address.
If you are emailing a particular staff member, please ensure their name is in the subject line of the email.
The best way to learn about Ace Payroll is to browse our website and install a demo version of Ace Payroll.
If you have specific questions about the system or our pricing, but don’t want to call us, send us an email which includes:
Your phone number, name and company name.
Your postal address if you would like a demo CD.
Your current payroll system, if you have one. We have a cross upgrade special offer.
Any specific questions you have - "Please tell me more about your system" is difficult to answer.
Support contact hours are:
Monday to Friday 8:30 – 5pm
Purchase Ace Payroll
Installing and running Ace Payroll
Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our support team instead.
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