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  • Fix and resend rejected reports using Single Touch Payroll


 

 

You can view the details of payroll reports you've sent to the ATO. Most rejected reports will have some information you can use to troubleshoot the issue.

If you get a rejection, don't worry! Soon you'll be able to resend rejected reports. In the meantime, keep processing payroll like normal. Remember, you don't need to officially start reporting until July 1.

To view errors
  1. Go to the Payroll command centre and click Payroll Reporting.
  2. Click Payroll Reporting Centre.
  3. Click the ellipses button and choose View report detail.

    Payroll reporting centre, click ... and then View report details
  4. Fix the information listed in the error, or use the ATO error codes following to troubleshoot the error.


ATO errors

Error codeProblemResolution
CMN.ATO.GEN.200001

Access Manager does not recognise the ABN associated with the AUSkey.

Check that you are authorised to use the selected AUSkey. Contact your AUSkey Administrator or phone the AUSkey help desk on 1300 287 539.

CMN.ATO.AUTH.007You usually get this error when the ATO and MYOB data don’t match.Single Touch Payroll error CMN.ATO.AUTH.007
SBR.GEN.AUTH.006You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.Single Touch Payroll error SBR.GEN.AUTH.006