July 2018 tax tables now available! Australia only
The 2018 compliance update is now available (v2018.2.1). This update contains the tax tables which need to be used when processing pays from 1 July 2018. Learn about this release.
First impressions count, so if you can't install AccountRight, we're off to a bad start. Let's turn things around by getting you up and running ASAP. If your computer is a few years old, check the system requirements to see if it can run AccountRight.
Need help installing Classic AccountRight (v19)? Your help is here.
Shortcut to success
Each AccountRight version has its own desktop shortcut. Make sure you're using the right shortcut to open the latest version, which is AccountRight 2018.2.
Note that if you've installed the 2018.2.1 Australian tax table release, the shortcut will still say 2018.2. To confirm that you've installed the tax table release, open AccountRight and go to the Help menu > About AccountRight. The version number should be 2018.2.1.
If you have pinned a previous version to your task bar, unpin it and pin the new version.
We've found the following things fix a lot of common install issues:
If you're trying to update AccountRight and clicking Update now in AccountRight isn't working, or Update now doesn't appear, the latest version might already be installed (look for the 2018.2 desktop shortcut and open AccountRight using this).
If 2018.2 is not installed follow the steps below:
- Install Windows updates. Install all Important updates, and any Optional updates for .NET Framework.
'Setup failed' errors
These errors might all look the same, but if you take note of the error code, you're on your way to fixing it.
Which error code are you getting?
0x80070642 - User cancelled installation
If you already have AccountRight installed, the best way to update your software is via the Update now message that appears in your software.
If you have downloaded the install file and are receiving this error, install AccountRight by right-clicking the installation file and choosing Run as administrator.
If the error persists
Uninstall your current AccountRight version then try the installation again. Uninstalling AccountRight only removes the software - your company files and customised templates are not affected.
To uninstall AccountRight:
Access the list of programs that are installed on your computer.
If you're using Do this Windows 10
Click the Windows Start button and type 'programs' then click Programs and Features.
(click to enlarge demo)
Windows 8 Right-click in the screen's bottom-left corner and choose Programs and Features. Windows 7 Click the Windows Start button and choose Control Panel then choose Programs and Features.
Click the AccountRight software you want to uninstall then click Uninstall. In some Windows versions this may appear as Change/Uninstall.
Click through any confirmation windows, and click Yes to wanting to completely remove the selected application and all of its components.
- You can now install AccountRight by right-clicking the installation file and choosing Run as administrator.
0x80070643 - Fatal error during installation
An error code 0x80070643 means there's some Windows updates that need to be installed on your computer.
Here's what to do:
Click to check for available Windows updates.
Windows 10 automatically installs Windows updates, but if you want to check for updates manually:
Click the Start button > Settings . Click Update & security and then click Install now if you have any updates available. If you have no updates to display, click Check for updates.
- Select all 'Important' updates.
- Select all 'Optional' updates which refer to .NET Framework.
- Install the selected updates.
- If prompted, restart your computer.
You should now be able to install AccountRight.
If the error persists, download and install Microsoft SQL Server Compact 3.5 from the Microsoft support site. Installation instructions are also provided.
0x800713ec - Asia
An error code 0x800713ec - Asia can occur if there's one or more important Windows updates which need to be installed.
To check for Windows updates:
- If your computer only allows users with administrator privileges to install updates, log into Windows as administrator.
- Go to windowsupdate.microsoft.com and follow the instructions to check for updates.
- If updates are available:
- Select all Important updates.
- Select any Optional updates which refer to .NET Framework.
- Click Install to install the selected updates.
- Restart your computer.
Still getting this error?
If you're using Windows 8.1 try manually installing Windows update KB2919355. See this Microsoft support article for instructions.
If you're using Windows 7 make sure you're using Windows 7 SP1 to be able to install AccountRight. See this Microsoft support article for instructions.
If the error persists, try manually installing Microsoft .NET Framework version 4.6.2. See this Microsoft support article for instructions.
0x80070002 - The system cannot find the file specified
An error code 0x80070002 means there are some files or folders on your computer which couldn't be accessed during the installation.
This is how you can fix it:
- Simultaneously press the Windows and R keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Run window appears.
- In ther Open field, type %localappdata% then click OK.
A list of folders is displayed.
- Right-click the folder called Package Cache and choose Properties.
- Click the Security tab.
- Click one of the entries in the box labelled Group or user names then click Edit.
- Click Add.
- In the white box (where the cursor is flashing), type SYSTEM then click Check Names.
- Click OK.
SYSTEM should now be listed as one of the entries in the box labelled Group or user names:
- Click OK, then click OK again.
You should now be able to install AccountRight.
0x80070005 - Access is denied
An error code 0x8070005 occurs if you're not logged into your computer as an administrator, or a user with administrator priviledges. Try right-clicking the downloaded installation file and choosing Run as administrator.
Because this is a Windows permissions issue, if the error persists you might need help from an IT person.
0x800b0101 - A required certificate is not within its validity period
An error code 0x800b0101 is caused by an expired certificate in an older AccountRight installer. To fix this error, you'll need to download the latest AccountRight installer.
My error code is different or labelled 'unspecified'
If you're getting an error code which isn't listed above, try the following:
- Ensure you meet the AccountRight system requirements. Installation errors can occur when trying to install on unsupported operating systems (such as Windows XP).
- Install all available Windows updates. See this Microsoft support article for information on installing updates.
- After installing Windows updates, restart your computer.
- Close all programs, including antivirus programs, and start the AccountRight installation again by right-clicking the installation file and choosing Run as administrator. When complete you can restart your antivirus program.
- If your problem persists you may need to seek professional IT assistance.
Other install issues
If nothing above has helped, see if your issue is covered here:
|Clicking Update now in AccountRight isn't working or Update now doesn't appear|
The latest version might already be installed (look for the 2018.2 desktop shortcut and open AccountRight using this).
If 2018.2 is not installed:
|Error 1935 "An error occurred during the installation"|
|I'm being asked to Modify or Uninstall after installing AccountRight|
After installing the latest version of AccountRight, the following message will appear if you accidentally try to install the update again:
This can happen if you've installed an update but then opened your previous AccountRight version and clicked Update now again.
Each AccountRight version has its own desktop shortcut. Make sure you're using the right shortcut to open the latest version (which is AccountRight 2018.1).
|I'm being prompted to update AccountRight after already updating|
Make sure you're opening the latest AccountRight version using the new shortcut on your desktop.
If you've already updated AccountRight and are still seeing the Update Now banner, uninstall AccountRight then reinstall the latest AccountRight version.
When you uninstall AccountRight, your company files and customised templates are not affected.
|The installation freezes at "Publishing product information"|
If you're installing AccountRight on a computer running Windows Server 2008, 2012, or 2016 the installation will freeze at "Publishing product information" if Windows Installer RDS Compatibility is enabled.
To fix this issue you'll need to disable Windows Installer RDS Compatibility.
For more information about MSI behaviour in Windows Server 2008, see this Microsoft Support article.
|I'm getting the error "Windows can't open this file" when clicking the downloaded installation file|
(click to enlarge this error example)
The downloaded installation file might be missing the .exe file extension (for example MYOB_AccountRight.exe). Without this, your computer doesn't know what the file is or what to do with it.
To fix it, right-click the downloaded file and choose Rename, then add .exe to the end of the file name. Make sure there is nothing else after the .exe
(click to enlarge)
You'll then be able to start the installation by right-clicking the file and choosing Run as administrator.
Still not working? Delete the downloaded file and download it again. The file might not have downloaded completely the first time.
|Error "Could not access network location"|
This error means the folder where AccountRight is trying to install has been redirected to a network location.
By default, here's where AccountRight will try to install:
If the Documents or Public Documents folder is being redirected to a network location, the AccountRight installation will fail.
If folder redirection has been implemented in your network, it has usually been done for a reason. Check with the person who set up your computer or network administrator to see if the redirection can be removed from the Documents or Public Documents folder (depending on which AccountRight edition you're trying to install).
To check where a folder is being redirected to, right-click the folder and choose Properties, then click the Location tab.
If the AccountRight PC Edition can't be installed because the Documents folder is being redirected, try installing the AccountRight Server Edition instead. This is typically for network servers and will install AccountRight to the Public Documents folder.
Contact us and we'll be happy to help (in Australia call 1300 555 123 or New Zealand 0508 328 283).