Already have a file, or been invited to access an online file?

If you've created a company file or previously opened one, the file name should appear in the Welcome window's Recently opened company files list when you open AccountRight.

But if you can't see the file there, here’s how you can open and sign in.

Password or sign-in issues?

If you've forgotten your password or are having trouble signing in to your company file, learn what you can do.


How to open a company file

How to open a company file

  1. Start AccountRight. The Welcome window appears.

    Welcome Window no previous file

     

  2. Click Open a Company File. The Library Browser appears.

    Open a company file

  3. Locate the file you want to open. If your file is stored:

    on the computer you're currently using

    Click My Library. All files that are saved in the library folder of your computer will be listed. Only files with the file extension .MYOX stored in the library folder can be opened using AccountRight. If needed, you can add company files to the AccountRight library.

    Older AccountRight company files, with the file extension .MYO or .PRM will need to be upgraded to use in the new AccountRight.

    online

    Click Online. If you haven’t signed into your MYOB account yet, you will need to enter your account's email address and password (the same details you use to sign into the my.MYOB website), and then click Sign In. All company files you own, or have been invited to access will be listed in the Library Browser window.

    on another computer on your network

    Click Network Libraries. If an AccountRight library has been set up on another computer or server on your network, you'll see the computer's details listed in the Library Browser.

    If no network libraries are listed below the Network Libraries button:

    1. Make sure the computer you want to access is running, and has the Server Edition of AccountRight installed on it.

    2. Click Add Network Library in your Library Browser window, and enter the name (or IP address) of the computer you want to connect to.

    3. Click OK. The network library’s name will appear in the left panel of the Library Browser.

    4. Select the library name and all files stored in the AccountRight library of that computer will appear.

    For network tips, see our Set up a network help page.

    Can't find the file? See the FAQs below for help.

  4. Double-click the file you want to open.

  5. If the Sign in window shown below appears, enter your company file sign-in details. If you don't know these details, speak to the administrator that set you up.

    If you're accessing an online file and have linked your User ID to your my.MYOB account, you won't see the Sign in window .

    Sign in to AccountRight 


  6. Click OK and your file will open.

  FAQs


I can't find my company file - help!

I can't find my company file - help!

If you can't find a company file, try this:

  1. Simultaneously press the WindowsImage and E keys on your keyboard (the WindowsImage key is between the Ctrl and Alt keys).
  2. In the left panel, click Local Disk (C:).
  3. In the search box (in the top-right corner) type *.myox. The asterisk tells Windows you're looking for everything that ends in ".myox" (the file extension for AccountRight company files). If your company file ends with ".myo" it's an AccountRight Classic (v19) company file and will need to be upgraded.

    All AccountRight company files on your Local Disk (C:) drive will be displayed. The file location will also be displayed.

Once you've found your company file, you'll need to add the company file to your AccountRight library to be able to open it.

Why am I getting the message "Company file can't be found"?

Why am I getting the message "Company file can't be found"?

This message means the company file you're trying to open has been moved from your AccountRight library.

You'll need to add the company file back to your AccountRight library to be able to open it.

Can't find your company file? Try this:

  1. Simultaneously press the Windows Image and E keys on your keyboard (the Windows Image key is between the Ctrl and Alt keys).
  2. In the left panel, click Local Disk (C:).
     
  3. In the search box (in the top-right corner) type *.myox. The asterisk tells Windows you're looking for everything that ends in ".myox" (the file extension for AccountRight company files). If your company file ends with ".myo" it's a classic (v19) AccountRight company file and will need to be upgraded.

    All AccountRight company files on your Local Disk (C:) drive will be displayed. The file location will also be displayed.
Why am I getting the message "Unable to open company file"?

Why am I getting the message "Unable to open company file"?

The above message means you're signed in to your MYOB account but you don't have access to the file you're trying to open. This can happen if multiple company files have been opened on the same computer - they'll all be listed in the Recently opened company files list on the AccountRight Welcome window.

Make sure you're only opening company files you're entitled to access, or request that access from the company file owner.

Can I open my company file directly from a desktop shortcut?

Can I open my company file directly from a desktop shortcut?

Unlike AccountRight v19 and earlier, a desktop shortcut can't be used to open a company file.

However, now you can access your most recently used company files directly from the Welcome window, which appears when you start AccountRight.

How do I delete an AccountRight file that's on my computer?

How do I delete an AccountRight file that's on my computer?

AccountRight company files that aren't online are stored in the AccountRight library folder on your computer, or the network computer that hosts the file. If you want to permanently delete a file, you need to delete it from the library folder.

  1. Open Windows Explorer (Windows 7) or File Explorer (Windows 10).
    Windows Explorer icon in the Windows taskbar 
  2. Go to the Documents > MYOB > My AccountRight files folder (or the folder where your library is located).

    Can't find your file? 

    AccountRight company files have a .myox or .myo file extension. You can try searching for your file (such as YourFileName.myox) or for all files with this file extension (such as *.myox). If your file is stored on another computer (such as a file server), make sure it's switched on or not in sleep mode.

  3. Select the file and delete it.
Can I open more than one company file at a time?

Can I open more than one company file at a time?

Yes! You can open multiple copies of AccountRight (by double-clicking the shortcut icon on your desktop) then open separate company files in each.

So start AccountRight then open the first company file. Then start AccountRight a second time and open the second company file.

What if my company file is in a ZIP file?

What if my company file is in a ZIP file?

If your company file is in a ZIP (compressed) file, it's most likely a backup of your company file. To open it, you'll need to restore the backup.