There are a couple of common reasons why you might be getting this error. Usually, it's because there is a mismatch of data between ATO and MYOB systems.
Make sure the tax or BAS agent has permission to lodge payroll reports.
Confirm you've notified the ATO the business is using MYOB for payroll reporting.
Make sure the client is in your client list.
Confirm the client's details are correct (ABN, TFN and ABN branch number), and that they match what's in MYOB.
Check the ABN is correct for the business (for example, it hasn't expired).
Confirm the correct agent and details are in MYOB.
Set up Single Touch Payroll reporting
ATO reporting categories for Single Touch Payroll
Paying your employees
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