There are a couple of common reasons why you might be getting this error. Usually, it's because there is a mismatch of data between ATO and MYOB systems.
Make sure the tax or BAS agent has permission to lodge payroll reports.
Confirm you've notified the ATO the business is using MYOB for payroll reporting.
Make sure the client is in your client list.
Confirm the client's details are correct (ABN, TFN and ABN branch number), and that they match what's in MYOB.
Get in touch with our support team on 1300 555 123.
Set up Single Touch Payroll reporting
ATO reporting categories for Single Touch Payroll
Paying your employees
Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our support team instead.
We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our support team.
e.g. How to delete an invoice.
Just the online help, not phone support or the product itself.
Looking for someone to help you? Get in touch with an MYOB advisor for specialist help with your business Find an advisor
Copyright © 2017 MYOB Technology Pty Ltd. All rights reserved