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You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.
Phone the ATO on 1300 852 232 or use Access Manager to notify the ATO of a hosted SBR software service.
Follow the prompts and provide your unique Software ID and MYOB details when requested.
If you need to get your Software ID outside the connect to ATO process, you can get it by:
Check ATO settings and update Single Touch Payroll details if necessary.
Follow the prompts to set up Single Touch Payroll again.
Once the error is fixed the details will be sent when you process your next pay run.
If the issue persists get in touch with our support team on 1300 555 123.
Set up Single Touch Payroll reporting
ATO reporting categories for Single Touch Payroll
Paying your employees
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