You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.
Phone the ATO on 1300 852 232 or use Access Manager to notify the ATO of a hosted SBR software service.
Check you've quoted the correct Software ID and information we provided to you during set up.
See Connect to the ATO for more detailed instructions.
Set up Single Touch Payroll reporting
ATO reporting categories for Single Touch Payroll
Paying your employees
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