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  • Single Touch Payroll reporting error: Accepted with errors


 

 

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If your payroll report has a status of Accepted with errors, this means that the ATO have accepted your payroll information, but there is some information you need to fix before you next pay run. The information you need to fix is listed in the report.

What causes this error?

This happens when some (but not all) employees' information doesn't meet ATO requirements. The employee and what needs to be fixed is listed in the report.

To fix this error
  1. From the Reports sent tab, click the ellipses ... button, and select View report detail.
  2. The report lists the employees and what information needs to be fixed. For example, the TFN may be invalid.
  3. Edit employee details based on the information in the error. You can check that all employee details are valid by using the Check payroll details report.
  4. Continue to process payroll as you usually would. The YTD figures for these employees will be updated the next time you do a pay run.

Need some help?

If you get stuck, call our support team on 1300 555 123.

  FAQs


What information is sent to the ATO?

What information is sent to the ATO?

Only your employees' year to date figures are sent to the ATO. Take a look at this quick video to learn more.

Also check this ATO information about viewing your reports for Single Touch Payroll via the Business Portal.

How do I fix or delete a report that's been sent to the ATO?

How do I fix or delete a report that's been sent to the ATO?

You can't delete or "undo" a report that's been sent to the ATO. Instead, the next time you record a pay and submit it to the ATO, the latest year-to-date totals will be submitted.

This means if you've reported a wrong amount to the ATO, reverse or delete the incorrect pay, record it again and submit it to the ATO.

Take a look at this quick video to learn more.