AccountRight runs best when your computer meets the minimum system requirements and you keep your software up to date. There's also some Windows maintenance tasks which can improve computer performance, see this Microsoft support article for more info. Consider upgrading your computer's hard drive to a Solid State Drive (SSD). This type of drive has much faster speeds when accessing data. This means programs can run significantly faster, especially those which access large amounts of data like Windows and AccountRight.
Depending on your internet connection and upload / download speeds, AccountRight might seem slower when working online compared to working offline. Working online requires a minimum upload speed of 0.5MBps. You can get an indication of your upload speed using an online speed test (Australia | New Zealand). For help with internet speed and connection issues, check with your internet service provider or an IT person.
Online storage tools like Google Drive, OneDrive, and Dropbox can affect online performance if they're always connected. If you have intermittent connection issues when working online with AccountRight, try disconnecting the online storage tool to see if it makes a difference. Most online storage tools can be configured to limit their bandwidth usage or to schedule when syncing will occur. This can help reduce potential AccountRight connection issues.
Excluding AccountRight from antivirus software
Antivirus software looks for files on your computer which it thinks shouldn't be there. If your antivirus software doesn't recognise AccountRight or some of its components, it can affect how AccountRight performs. To avoid this, you can exclude some AccountRight files and folders from being scanned.
Before adding exclusions, try temporarily disabling your antivirus software to see if it makes a difference to AccountRight's performance. If there's no difference, it's not worth setting up exclusions.
If you want to set up exclusions:
- Talk to an IT professional who can evaluate your system performance and any potential security implications of adding exclusions.
- Use the information provided below to set up the exclusions. You'll also need to refer to the help in your antivirus software for instructions on adding exclusions. Here are instructions for some popular antivirus software: AVG, Norton360, Kaspersky, Trend Micro, Symantec, McAfee.
If your antivirus software allows folders to be excluded, here are the folders you can exclude.
In the file paths below, <user.name> refers to the specific Windows user. You will need to add an exclusion to these folders for each person who logs into Windows to use AccountRight.
|If you use||Exclude these folders|
|AccountRight PC Edition|
|AccountRight Server Edition|
(32-bit Windows): C:\Program Files\MYOB\AccountRight\
(64-bit Windows): C:\Program Files (x86)\MYOB\AccountRight\
Excluding program files
If your antivirus program allows program files to be excluded, exclude the files listed below.
In the file paths below:
- <user.name> refers to the specific Windows user. You will need to add an exclusion to these files for each person who logs into Windows to use AccountRight.
- 201x.x refers to your AccountRight version, e.g. 2016.2. You will need to add an exclusion to these files after each AccountRight update.
|If you use||Exclude these files|
|AccountRight PC Edition||C:\Users\<user.name>\AppData\Local\Programs\MYOB\MYOB AccountRight 20xx.x\Huxley.Application.exe|
|AccountRight Server Edition (32-bit Windows)|
|AccountRight Server Edition (64-bit Windows)|
C:\Program Files (x86)\MYOB\AccountRight\20xx.x\SE\Huxley.Application.exe
C:\Program Files (x86)\MYOB\AccountRight\Servers\Huxley.Library.WindowsService.exe
|The AccountRight add-on connector||C:\Users\<user.name>\AppData\Local\Programs\MYOB\AddOnConnector\<latest version>\AccountRight.API.AddOnConnector.exe|
Which ports does AccountRight use?
Firewall software can be configured to prevent specific ports from being blocked. Refer to the help in your firewall software for more information on this, or talk to an IT professional.
AccountRight uses ports 6962 and 6963. The AccountRight Server Edition also uses an additional port:
|This AccountRight version||uses this port|