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AccountRight Plus and Premier (v2018.2 and later), Australia only

The final step to set up Single Touch Payroll is to connect to the ATO. This is where you let the ATO know you're using MYOB software.

Before connecting
  • Make sure you're connected to the internet (your AccountRight company file doesn't need to be online)
  • Sign in to your MYOB account (you'll be prompted to do this automatically if you open an online AccountRight file). If you don't have an MYOB account, you'll need to get one

Learn how to connect to the ATO

Who needs to complete these steps?

Only the person setting up Single Touch Payroll will need to connect to the ATO for STP.

Additional users will need to complete other steps to add themselves as declarers before they can send payroll information to the ATO. Learn more about adding another user as a declarer for Single Touch Payroll reporting.

 

To connect to the ATO
  1. Go to the Payroll command centre and click Payroll Reporting.

  2. Click Connect to ATO.

    If this button says Payroll Reporting Centre, you may have already gone through the connect to the ATO process. If you need to give someone else access to STP, see adding another user as a declarer for Single Touch Payroll reporting.

  3. If prompted, click Check Payroll Details to fix any issues with your payroll setup.
  4. Follow the prompts to complete the ATO connection. For guidance, refer to the procedures below that are relevant for your role in the business.
Someone from the business

Perform the steps below if you're someone from the business, such as the payroll officer for the business.

  1. Make sure you've got your ABN handy and click Start.
  2. At the Your role step, choose Someone from the business and click Continue.
  3. Enter your declarer information, including your ABN, name and contact details and click Continue. As you selected Someone from the business in step 2, you'll skip the Add clients step.
  4. At the Notify ATO step, you need to let the ATO know you're using MYOB for payroll reporting:
    1. Get the Software ID. This is unique to you and you can't share it - each client and agent will have their own . If you use the wrong Software ID, the ATO will reject your reports.

  5. Once you've notified the ATO that you're using MYOB software, click I've notified the ATO and in the message that appears, click I've notified the ATO.
    Click I've notified the ATO at the bottom of the reporting centre and again in the message that appears
I am a tax or BAS agent who works with the business

Perform the steps below if you're you're a registered tax or BAS agent.

You’ll need to enter your own details here, signed into MYOB as yourself. You cannot complete this on behalf of your client.

  1. Make sure you've got your ABN handy and click Start.
  2. At the Your role step:
    1. choose either A tax agent or A BAS agent
    2. enter your agent ABN and Registered Agent Number
    3. click Search to find your contact details – if you can't find these, you'll need to add them. Click Continue.
  3. Enter your declarer information, including the business's ABN, your name and contact details and click Continue.
  4. At the Add clients step, add this business to your client list in the Tax Agent Portal (skip this step if they're already on your client list).
  5. Click I've added this client.
  6. At the Notify ATO step, you need to let the ATO you're using MYOB for payroll reporting:
    1. Get the Software ID. This is unique to you and you can't share it – each client and agent will have their own . If you use the wrong Software ID, the ATO will reject your reports.
  7. Once you've notified the ATO that you're using MYOB software, click I've notified the ATO and in the message that appears, click I've notified the ATO.
    Click I've notified the ATO at the bottom of the reporting centre and again in the message that appears

What happens after I've set up STP? The short answer is you'll keep paying your employees as normal – there'll just be a step to send your payroll info to the ATO after a payrun. See What happens after I've set up Single Touch Payroll?

  FAQs


Why am I seeing a blank window when clicking Connect to ATO?

Why am I seeing a blank window when clicking Connect to ATO?

AccountRight uses some Internet Explorer settings to display the Connect to the ATO steps. So regardless of which internet browser you use, there are some Internet Explorer settings which can affect what happens when you click Connect to ATO.

If a blank window or a spinning circle shows when you click Connect to ATO, check the following (in order):

 

Check you're using the latest version of Internet Explorer

To do this, click the Start button > Settings  > Update & security > Windows Update, then click Check for updates. See this Microsoft support article for more details.

After installing any updates, restart your computer and try to connect to the ATO again.

Still having issues? Enable access across domains as described below.

To enable access across domains
  1. Close AccountRight.
  2. Open Internet Explorer (click the Start button and type Internet Explorer then click the first result).
  3. Click the Settings icon and choose Internet options.
  4. Click the Security tab.
  5. Click Trusted sites then click Custom level...
  6. Scroll down to Miscellaneous > Access data sources across domains.
  7. Select the Enable option.
  8. Click OK.
  9. Click OK again to save your changes.
  10. Open AccountRight and try to connect to the ATO again.

Still having issues? Check your Internet Explorer settings as described below.

Check your Internet Explorer settings
  1. Close AccountRight.
  2. Open Internet Explorer (click the Start button and type Internet Explorer then click the first result).
  3. Click the Settings icon and choose Internet options.
  4. Click the Advanced tab.
  5. Scroll down near the bottom and select the option Use TLS 1.2.
  6. Click OK to save your changes.
  7. Open AccountRight and try to connect to the ATO again.

Still having issues? Enable access across domains as described below.

Still having issues?

Contact our support team on 1300 555 123 and we'll help you out.