This information is only relevant for AccountRight v19 (or earlier) users moving to the new AccountRight. If you're already on the new AccountRight and need information about updating, see Getting the latest version.

You need an AccountRight subscription to upgrade

If you don't have a subscription, you'll need to take one out before you can upgrade. Subscribe now.

Before you upgrade

If you need more information about upgrading to the new AccountRight, see:

Upgrading new AccountRight versions? See Getting the latest version.

Not sure what AccountRight version you're on?

Open AccountRight, go to the  Help menu and choose  About AccountRight .

Upgrade AccountRight

Upgrading is generally pretty easy. You just need to download the new version, find your company file and send it to us–we'll do the rest to upgrade your file. Take a look at this overview:

1. Download and install AccountRight

Use Google Chrome to download the file ( download Chrome here ). We've seen cases where other browsers, like Internet Explorer, can affect the file extension of downloaded files.  What browser am I currently using?

  1. Download the latest version (AccountRight subscription required). If you don't have an AccountRight subscription for an online company file, visit our MYOB website (Australia | New Zealand) to purchase one.
  2. Click the installer file you've saved to your computer to install the new AccountRight version. 

    Need help?

    If you need more information about installing AccountRight, see Install AccountRight.

    If things aren't going to plan, see Installation troubleshooting.

2. Upgrade your company file

MYOB can take the hassle out of upgrading—you can send your file to us and we'll put it online for you and let you know when it's ready to use.

Upgrades usually take a couple of hours (depending on your company file size), and you can't make changes to your file during this time, so you should do it outside of business hours. 

Don't want to upgrade online? If you:

  • don't have an internet connection, or it's very slow

  • or don't have a subscription for an online file

  • or operate on a network

you can upgrade the file without putting it onlinebut this does mean you won't have access to key features.

  1. Start AccountRight (look for the new AR shortcut icon on your desktop or in the Start menu). The Welcome  window appears.
    welcome window upgrade a company file
  2. Click Upgrade a company file. The Upgrade Assistant appears.
  3. Click Continue and on the Company file page, click Browse  to locate and select the file you want to upgrade.
    AccountRight upgrade assistant browse for company file
    Can't find your file? Try looking in your AccountRight v19 installation folder, like c:\Plus19 or c:\PremierClassic. Look for a file with a .myo or .prm extension. If you can only find a .MYOX file, it means it's already upgraded. Learn how to open a company file.
    Still having trouble? Get help finding your company file.
  4. If the file you're upgrading is password-protected, type in the password and click Continue. If you're not sure of the Administrator password, try leaving it blank.
  5. Sign in to AccountRight with your MYOB account details and then click Upload.
  6. Once your file has uploaded, you can close AccountRight while we do the rest. 
  7. We'll email you when the upgrade's complete, or if we come across any issues along the way.

For information on how to open your file in your new software, see Open a company file.

3. Complete post-upgrade tasks

After you get your upgraded file back, there may be a few more things you need to do (depending on the features you want to use), such as migrating your personalised forms. Don’t stress though, you only need to do them once.

Check out this help topic for all the details, or watch this video for an overview:


Don't forget, if you need any help along the way, feel free to contact us.

What should I do with my old AccountRight software?

If you need access to pre-upgraded company files or backups, keep your old AccountRight software installed on your computer. This also lets you run historical reports in your old software.

Otherwise you can uninstall your old AccountRight software.

Need help or more information? We have webinars to answer your questions about about upgrading, but these sessions book out fast.

Check for available webinar sessions.

If you need more immediate assistance, call our support team on 1300 555 123.