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  • What to do if your online file isn't accessible for a while


 

 

If you can't access your online file for an extended period of time (for example, there's a massive internet outage in your area that could take days to repair), you can take the following steps to continue working on your company file.

This method is mostly applicable for an emergency situation, where the internet outage is extended and unexpected, and you need to urgently make changes to a company file. Alternatively, you can access a read-only copy of your file.

What you should know  

If you choose to do the following, note:

  • the online company file can still be edited by other users who can connect to the internet
  • when your internet is restored, you can’t check in the changes you make offline, however you can import data into the online file
  • you can choose to replace the online company file with the offline copy of the file that you work on.

 

1. Work on an offline copy of your online file

1. Work on an offline copy of your online file

  1. Start AccountRight and click Open in the Welcome window. 

    The Library Browser appears.
  2. Click Online.

  3. In the list of online company files, find the company file you want to open. The Last Sync column shows the date (or time, if synchronised today) that each company file was last synchronised.

    If your company file doesn't appear in the list, this means that a read-only copy of your online company file is not available for you to view on this computer. You won't be able to continue with this procedure, and you'll need to wait until your internet connection becomes available again. A read-only file will only be accessible if automatic synchronisation is enabled on your computer, or you manually synchronise your online company file. Learn about synchronising a company file.

  4. Right-click the company name of the file you want to view and select View a read-only copy (offline).
  5. Sign on to the company file. A message appears, explaining that you're opening a read-only file. Click Close.
  6. Go to the File menu and choose Back Up. The Back Up Company File window appears.
  7. Give the backup file a name that will help you identify it, and then click Back Up.
  8. Go to the File menu and choose Restore. The Restore Backup File window appears.
    Restore backup file window
  9. Click Browse and select the file that you just backed up.
  10. Give the restored file a unique name.
  11. Select the option labelled in a library on my computer or my network.
  12. Click Restore. When the file has finished restoring, the Sign-on window appears.
  13. Sign on to your company file. You can now work offline on your company file.

    To avoid losing information in the online company file, you should contact the other users and let them know that you're working on the file offline. They should not enter or modify transactions and records in the online file until you're able to work online again.

2. Update the online company file

2. Update the online company file

When your internet access is restored, you can resolve the changes you made offline by exporting the transactions or records you entered offline, and importing them into the online company file. For more information, see Importing and exporting data.

Alternatively, you can restore your company file online. Note that this option is suitable only if no changes were made to the online file, or you're wanting to replace the online file with the copy you have on your computer.

Follow the steps below to restore your company file online.

To restore a company file, you will need to log in to AccountRight Live as an AccountRight Live administrator.

  1. In the offline company file you've been working on, go to the File menu and choose Back Up. The Back Up Company File window appears.
  2. Give the backup file a name that will help you identify it, and then click Back Up.
  3. When the backup is complete, go to the File menu and choose Restore. The Restore Backup File window appears.
    Restore backup file window
  4. Click Browse and select the file that you just backed up.
  5. In the Restore Backup File window, select the online with AccountRight Live option.
  6. Click Restore. A message appears, warning that restoring can’t be undone. Click Yes to continue.
  7. If the MYOB AccountRight Live Log In window appears, log in as an AccountRight Live administrator.
  8. When the file has finished restoring, the Sign-on window appears.
  9. Sign on to your online company file. You can now work online.