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New Zealand only
If you receive an error, this means that the employment information you've submitted has not been accepted by Inland Revenue. You'll need to troubleshoot the error, and submit the information again. Here's some of the common errors and how to fix them.
To view the status of your payday filing submissions
- Go to Payroll > Payday filing.
- To view:
- Pay run submissions - click Employment information submissions.
- Employee submissions - click Employee details submissions.
Click the Action menu button (...) and choose View details.
Here you'll see more detail on the status of the submission.
|Error||IR error code: 1 Authentication Failure||The link between Inland Revenue and MYOB Essentials has been broken for the person who submitted the employment information.|
Step 1 - Delete the pay for all employees
Step 2 - Process the pay again.
Step 3 - The person who submitted this information needs to:
|Rejected||IR error code: 4 Unauthorized Delegation|
The person who submitted the employment information hasn't been delegated to submit for the business.
The most common cause of this error is that IRD haven't migrated delegated users from the previous method of filing monthly returns.
Another cause of this error is logging in and authorising MYOB using your personal myIR details instead of with the account created by the business.
To check that you have access to the Payroll Account in myIR:
If you have completed the steps above and are still getting rejected reports, see the steps below to check that you linked the correct myIR account.
To check that the correct myIR account is linked, the person who submitted the employment information needs to:
Step 1 - Remove MYOB authorisation
Step 2 - Make sure you are logged out of myIR. This ensures you log in to the correct account.
Step 4 - Resubmit the employment information.
|Error||IR error code: 21 Invalid XML||The most common cause of this error is the email address not being complete or in a valid format. For example, if you leave off the '.com' or 'co.nz' section of an email address.|
If you're still getting this error, you'll need to contact us to help you resolve it.
Error Code 102: ID/Account Type Invalid
|This error can occur because the myIR account associated with the IRD number doesn't have access to an 'EMP' account.|
Call IR on:
(Calling from overseas +64 4 978 0779)
And ask for your account to be associated with an EMP account.
|Error||IR error code: 103 No Return Found||The return has been deleted in myIR.||If you didn't delete the employment information from myIR, you may need to contact Inland Revenue to find out what happened.|
|Error||IR error code 104: Invalid Filing Period|
This can occur for a number of reasons:
|Check the period/dates you're filing for.|
|Error||IR error code 106: A relationship between this account and employee IRD already exists||A user has created an employee in MYOB Essentials that already exists in myIR.||No action is required, but if you go into myIR and view the employees for the business, you see that the employee already exists.|
|Error||IR error code 134||The employee's IRD number is invalid.|
IR error code 162: The filing period pre
|You can’t file this return through payday filing because the filing period predates the payday filing system.||File a paper return with Inland Revenue, if you haven’t already done one.|
|Error||IR error code 164: The filing period is too far in the future||The period you are trying to file for is too far in the future.||Wait, and file this return closer to the date.|
|Error||IR error code 400||This error usually means there's an issue on the IR end affecting the submission.||Contact us on 0508 328 283 and we'll resend your submission.|