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Payroll reports that have a status of Rejected can't be resent to the ATO. But you'll need to work out why the report was rejected and fix the issue.

Then when you record your next pay run and submit it to the ATO, updated (current) year to date information will be sent.

Error codeProblemResolution
CMN.ATO.AUTH.007You usually get this error when the ATO and MYOB data don’t match.Single Touch Payroll error CMN.ATO.AUTH.007
SBR.GEN.AUTH.006You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.Single Touch Payroll error SBR.GEN.AUTH.006

Getting a different error? Authentication errors like these are generated by the ATO, so check their list of errors for more details.

 

First, view errors details

First, view errors details

  1. Go to Payroll > Payroll Reporting.
  2. Click the ellipses button and choose View report detail.
    Payroll reporting centre with rejected report ellipsis clicked
  3. Use the table to troubleshoot the issue. If you can't find the error here, you can get in touch with our support team on 1300 555 123.

What's sent to the ATO?

When you record and submit a pay run (even if it's a zero-dollar pay run), only your employees' year to date figures are sent to the ATO. Take a look at this quick video to learn more.

We're working on adding some reports that'll help you keep track of what's been reported to the ATO—stay tuned. In the meantime, check this ATO information about viewing your reports for Single Touch Payroll.