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If you only offer cheque or direct deposit as your payment options, you risk customers putting off paying their invoices until they find time to do it, or they may even forget.

Online payments helps you get paid faster by giving your customers the option to pay straight from their online invoice.

For starters, check out the video to see what online payments can do for your business.

Online payments uses Essentials' online invoicing - Essentials' built-in emailing feature to email invoices to your customers and track your invoice's activity.

Here’s how it works:

  1. Sign up for online payments (see Getting started below).
  2. Verify your bank account.
  3. Create your invoice and choose the payment methods you want to offer for the invoice..
  4. Email the invoice to your customer.
  5. Your customer clicks the automatically generated link that’s in the email they receive, and their full invoice will appear online.
  6. They can click the Pay Now button to make their payment on the spot.
  7. The payment details will automatically be entered into MYOB Essentials, and the invoice will be closed off.

OK, let's step you through the details:

 

Getting started

Getting started

It’s easy to set up online payments. Just make sure you're the business owner, and then navigate to the Payment options screen in the Invoice and quote settings window. Then click Edit your online payment options.

Your Online Payments Merchant Portal will open, where you can choose your payment options, enter your bank and business details, and edit that information at any time. For more information on the sign-up process, see Set up online payments.

Verifying your bank account

When your payment setup is complete, a Pay now button will appear on every invoice you send, and customers can begin paying online. However, the money won't be deposited into your bank account until it's verified.

Verifying your account is simple:

  1. MYOB will make a 1c deposit into your bank account. The deposit usually appears the next day, but could take up to 3 business days to appear depending on your bank.
  2. Check your bank statement or online banking site for the 1c deposit. The transaction details will list a 6-digit verification code provided before the description PAYDIRECT.
  3. In MYOB Essentials, go to Invoice and quote settings > Payment options, then click Edit online payment details.
  4. Log in to the Online Payments Merchant Portal using your MYOB account details and then enter the verification code. Once accepted, your bank account is verified, and your online payments setup is complete.
Sending an invoice

Sending an invoice

Once you're setup, you can choose whether to enable online payments for it or not for each invoice.

  1. Create your invoice as you usually do, and select the Online payments option.
  2. Email the invoice to your customer.
  3. Your customer clicks the automatically generated link that’s in the email they receive, and their full invoice will appear online.
  4. They can click the Pay Now button to make their payment on the spot.
    Pay now button on online invoice
Handling the payment

Handling the payment

When a customer makes a payment, the details will automatically be entered into your Essentials file, and the invoice will be closed off.

Note that the individual payments you receive will be recorded as unmatched, and you'll receive a daily lump sum deposit for your online payments.

For example, say you receive three online payments on Monday. The payment details of each transaction will be listed as unmatched. MYOB will deposit the total of the three payments overnight into your bank account as one lump sum. So on Tuesday, you would match the deposited transaction that will appear on your bank feed and bank statements. For more information see our Matching bank transactions topic.

Want to know more? For more help setting up and managing payments, changing business or bank details, or to learn about the fees and charges, see the online payments help.

  FAQs


What are the fees and charges for this service?

What are the fees and charges for this service?

See Fees and charges for more information.

Can I brand the invoice portal with my logo and colours?

Can I brand the invoice portal with my logo and colours?

In this release you can't personalise the invoice portal, but remember that you can change the look of the invoice form itself, which will give the invoice portal your personal touch. 

Can I charge a fee for payments made by credit card?

Can I charge a fee for payments made by credit card?

There's currently no automated option to include surcharges on invoices paid using online payments.  But if you'd like to see this feature added, vote for it on the MYOB Essentials idea exchange.

Can invoices created using MYOB Invoices be paid online?

Can invoices created using MYOB Invoices be paid online?

If you email invoices from MYOB Invoices, your customers won't be able to pay them online (but we're working on adding this feature).

In the meantime, here's what you can do: Enter your sales using MYOB Invoices or your add-on, and later open them in MYOB Essentials, select the Online payments option, and email them using Essentials. 

Can my customers get reminders to pay invoices?

Can my customers get reminders to pay invoices?

Yes. Your customers now have the option to be reminded to pay you by clicking ‘Add to calendar’ on their invoices. If they’re having trouble, make sure they’ve enabled the reminder in their calendar settings or, direct them to the ECAL support page.

How do I enable or disable online payments for an invoice that’s currently available to view online?

How do I enable or disable online payments for an invoice that’s currently available to view online?

If you want to:

Enable online payments for an invoice that's already online:

  1. View the invoice in Essentials. 
  2. Select the Online payments option.
  3. Email the invoice again. To avoid confusion, you can choose to email the invoice to yourself instead of the customer.
    Note: The customer can click the link in the original email they received to access and pay the invoice online.

Disable online payments for an invoice that's already online:

  1. View the invoice in Essentials. 
  2. Deselect the Online payments option.
  3. Email the invoice again. To avoid confusion, you can choose to email the invoice to yourself instead of the customer.
    Note: If you don’t email the invoice again, the Pay now button will still appear for the online invoice, but will display an error when clicked.
How do I turn off online payments?

How do I turn off online payments?

If you're creating an invoice for a particularly high amount, you may not want to include the credit or debit card online payment option. Don't worry! On each invoice you create, you can choose whether you want include an online payment option. Simply view the invoice in Essentials and deselect the Online payments option.

If you want to temporarily deactivate online payments for all invoices, go to the Merchant Portal, and click Deactivate Service. This will remove the Pay now button from online invoices you have already sent, and any new invoices you send.

To reactivate the payment method, return to the Merchant Portal and click Activate.

How long does it take for payments to be deposited into my bank account?

How long does it take for payments to be deposited into my bank account?

Payments made by your customers using online payments will be deposited into your nominated business account as cleared funds. Depending on your bank this can take up to 3 business days.

If you haven't received the funds after 3 days, contact our online payments team on 1300 555 931.

What about chargebacks?

What about chargebacks?

If one of your customers disputes a payment that’s appeared on their bank statement, we’ll send you an email with details of the dispute.

Learn more about chargebacks.