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MYOB Essentials, Australia only
There are a couple of common reasons why you might be getting this error. Usually, it's because there is a mismatch of data between ATO and MYOB systems.
Make sure the tax or BAS agent has permission to lodge payroll reports.
Confirm you've notified the ATO that the business is using MYOB for payroll reporting.
Make sure the client is in your client list.
Confirm the client's details are correct (ABN, TFN and ABN branch number), and that they match what's in MYOB.
Get in touch with our support team on 1300 555 123.
Setting up Single Touch Payroll reporting
Assign ATO reporting categories for Single Touch Payroll
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