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Just these help pages, not phone support or the product itself

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If you use email 2FA and you can't sign in, contact us for help.

If you use an authenticator app and you can't sign in, click Don't have your code? Try another way on the 2FA sign in window.

You'll be given some options to help get you into your account.

Still stuck?

OK, something isn't right and we'll need to lend a hand. Contact us and we'll get you up and running.

 

Contacting MYOB to recover your account
  1. Call our support team (have your account details on hand):
    • Australia - 1800 620 430 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time)

    • New Zealand - 0800 60 69 62 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)

    After verifying your details with our team, you'll be emailed a recovery code.

    If you're prompted for your serial number when you call, but don't have it handy, just hold the line and a support representative will be with you shortly (you may be prompted a number of times for your serial number before you're put through).

  2. Click the link in the email and sign into your MYOB account.
  3. When prompted, enter the recovery code.
  4. In the list of reasons, choose the scenario that best describes why you're using a recovery code.
  5. The reason you choose will determine what to do next:

    I've temporarily lost access to my 2FA-enabled device

    (If this is your scenario, complete the steps above to choose this option)

    If you don't have access to your device or email account, but still plan on using it for 2FA in the future, click I've temporarily lost access to my 2FA-enabled device.

    Download or print your new backup codes. You can use these to sign into your account if you encounter this situation again.

    Click Continue to access your account.

    I've permanently lost my 2FA-enabled device

    (If this is your scenario, complete the steps above to choose this option)

    If you don't have access to your device, and don't have a device to replace it, click I've permanently lost my 2FA-enabled device.

    You will now be switched to email 2FA to ensure you can continue to access your account.

    I have a new phone and I need to set up 2FA

    (If this is your scenario, complete the steps above to choose this option)

    If you want to switch 2FA to a new device, from the device or email you were previously using, click I have a new phone and I need to set up 2FA.