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These days a password isn't enough to protect your online data. That's why we use two-factor authentication (2FA) as a second layer of protection. It involves using something only you have access to: either your email inbox or a mobile device.

This makes it harder for unauthorised people to get into your MYOB software.

How does it work?

You'll still use your email address and password to sign into MYOB Essentials and AccountRight.

Then you'll need to enter an authentication code to verify that it's you.

There's two ways to get this code:

  • via an authenticator app on a mobile device (phone, tablet, etc.)—the code displays in the app
  • via email—the code is in an email sent to the address linked to your MYOB account

Enter the code, click Verify, and you're done. Save time by selecting Trust this device for 30 days. Learn more about this option.

How to sign in with 2FA

Email 2FA
  1. Sign in to your MYOB account as normal, using your email address and password.
  2. When you click Sign in, an email with an authentication code is sent to you automatically.
    If you can't see the email in your inbox, check your junk mail, or check the troubleshooting section below.
  3. Copy the code in, then click Verify, and you're done.

    If you don't want to use 2FA every time you sign in, tick Trust this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days. If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required. For more information on how this setting works, see Trust this device for 30 days.

App 2FA
  1. Sign in to your MYOB account as normal, using your email address and password.
  2. A screen appears asking for an authentication code. Open you 2FA app and find the code.
    It will look something like this:
  3. Copy the code into the two-factor authentication screen, then click Sign in and you're finished.

    If you don't want to use 2FA every time you sign in, tick Trust this device for 30 days before you click Verify , and you'll only need to put in a 2FA code once every thirty days. If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required. For more information on how this setting works, see  Trust this device for 30 days.

Having problems with your MYOB account sign-in details?

If you can't remember your MYOB account password or are having other problems with your MYOB sign-in details, see the help for AccountRight or MYOB Essentials.

Should I use app or email 2FA?

By default you'll be set up for email 2FA, but it's easy to switch to an authenticator app. Here's a quick comparison to help you choose a method that works for you.

Need more details? See Which two-factor authentication method should I use?

 Authenticator appEmail 2FA
Easiest and most secure (recommended)

 
Can use backup codes if you get stuck

 

Works on a mobile device (Windows, Android, Apple)

Requires internet access 

Requires access to your email inbox 


  FAQs

How does 2FA work when multiple users need to access the same data?

2FA is unique to each user account. Multiple accounts can still access the same data (for example, a company file), but each user should have their own login and 2FA method.

We don't recommend sharing a single login between multiple people. Learn how to add a new user to AccountRight or MYOB Essentials.

Can I use 2FA if I share a user account?

We don't recommend sharing a single login between multiple people. You can set up an account for each user and all access the same data (for example, a company file). This is more secure and gives you more control over your 2FA options.

Learn how to add a new user to AccountRight or MYOB Essentials.

If you do share a user account, you'll all need access to the same 2FA email account or device.