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  • Using TeamViewer for MYOB remote access

This information applies to MYOB AccountRight version 19. For later versions, see our help centre.


 

 

Answer ID: 36992

TeamViewer is a program which allows an MYOB Tech Support agent to remotely access your computer to help resolve MYOB software issues. This support note explains how to use TeamViewer.

Only use this support note at the request of MYOB Tech Support.

To download and run TeamViewer
  1. Click to download TeamViewer.
  2. When prompted, click Run or save the file to your Desktop, then double-click the downloaded file to run TeamViewer.
  3. At the following window, wait for the MYOB support team member to access your computer.
  4. When the following confirmation message appears, click Allow .
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    The following box will display when you're connected. You can click the X to terminate the remote connection at any time.
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Getting an error about "Another instance of TeamViewer is already running"?

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To fix this error:

  1. Click OK to close the error message.
  2. Right-click the TeamViewer icon in your computer's system tray (usually in the bottom-right corner of your screen - near the clock) and select Exit TeamViewer.
  3. Repeat the steps above to download and run TeamViewer.

 

Privacy and Security

MYOB uses TeamViewer technology for remote access as these do not require installing software on to your system. Once the connection is closed and the software stopped your computer remains secure. MYOB can only connect with you when you provide the random ID and password to us.

MYOB staff will at no time ask you for your personal email address and password.

MYOB Privacy Policy

 
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