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ANSWER ID:33224

Before you begin

You must have access to the internet and be able to print from your computer to be able to set up your M-Powered Authorisers. Each of your Authorisers must also be signatories on the business bank account(s) you have nominated for MYOB M-Powered Services.

 

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titleTo set up an M-Powered Authoriser
  1. Within any command centre in your software, click the M-Powered Services Centre . A window explaining the benefits of MYOB M-Powered Services appears. Click Continueicon Image Added
  2. Click Continue at the following message.
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    The M-Powered Services Centre window appears.|
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  3. Click MYOB M-Powered Services Setup and select one of the MYOB M-Powered Services for which you are applying from the drop down menu. The New Authoriser window appears.

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    If no options appear when clicking MYOB M-Powered Services Setup, check the Company Information window (via the Setup menu) and ensure the Address field doesn't contain quotation marks.


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    For security purposes, each Authoriser must enter their own details in the New Authoriser window.

  4. Enter your first name, last name and password, and then confirm the password. You must enter a password of your own choice with the minimum number of characters of six and maximum of twenty. Refer to Important information about passwords below.
  5. Click Send and Print. An internet connection will be established with MYOB M-Powered Services. Your newly created authoriser details are sent and the M-Powered Authoriser form is printed.
  6. Sign this form and attach it to the 'Change of Authoriser Details' form (available at the bottom of this support note).
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titleImportant information about passwords

Here are some recommendations for creating and managing your password:

  • Do not use the same password as the on you use to login to your MYOB company file.
  • Do not use patterns such as 'aaabbb', '123123', 'abc123', etc.
  • Use a mixture of numbers and letters.
  • Do not use names of people, pets or places or variations of these, for example, your name spelt backwards.
  • Passwords ensuring the best security are comprised of a pass-phrase such as cw2s&m, which represents the phrase 'coffee with two sugars and milk'.
  • When entering your password, make sure that nobody can see the password being entered. Watch for security cameras and mirrors.
  • Do not reveal your passwords to anyone, including your colleagues, your manager, your family, friends or MYOB staff.
  • Do no 'lend' your password to someone else when on holidays.
  • Do not write your password down.
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<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>
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titleHow do I add a new authoriser?

Please complete the 'Change of Authoriser Details' form attached to the bottom of this support note. This form needs to be signed by the business owner(s) and the new authoriser(s). The new authoriser will also need to create an Authoriser Application Form from within the software as described in To set up an M-Powered Authoriser above.

Please return your request to the M-Powered Team, and allow 2 business days for processing.

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If you have M-Powered Payments and/or M-Powered Bank Statements, please also complete the 'MMpMMbs CBA Changing Authoriser Request' attached to the bottom of this support note. This allows the bank to verify the signatories on your account.

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titleHow do I reset or delete an authoriser?

Please complete the 'Change of Authoriser Details' form attached to the bottom of this support note. This form needs to be signed by the business owner(s) and the authorisers reset (authorisers being deleted do not need to sign). The authoriser will also need to create an Authoriser Application Form from within the software as described in To set up an M-Powered Authoriser above.

Please return your request to the M-Powered Team, and allow 2 business days for processing. 

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titleWho can sign the Change of Authoriser request?

The 'Change of Authoriser Details' form must be signed by the business owner(s) along with the authorisers being added or reset.

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titleHow do I find out who the current authorisers are?

The authorisers were originally nominated on your application when M-Powered was first established. If you're unsure who was nominated, please contact M-Powered Services on 1300 555 931 Option 4.

You can also check who's currently set up in your software by looking in the M-Powered Service Centre:

  1. Click on the M-Powered Services Setup drop down menu and select your M-Powered Service from the list.

  2. Click Maintain Authorisers and the list of current authorisers will appear.

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titleDo M-Powered Authorisers need to be account signatories?

Yes, all M-Powered Authorisers must be account signatories.

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titleMy Authoriser is 'Locked'. What do I do?

Your authoriser will lock after 5 failed attempts of entering the password. In order to reactivate your authoriser status, you will need to complete the 'Change of Authoriser Details' form. This form needs to be signed by the business owner(s) and the authorisers. The authoriser will also need to create an Authoriser Application Form from within the software as described in To set up an M-Powered Authoriser above.

Please return your request to the M-Powered Team, and allow 2 business days for processing.

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Attachments

 Change of Authoriser Details.pdf

 MMpMMbs CBA Changing Authoriser Request.pdf

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