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ANSWER ID:3678

If you're using the latest MYOB Payroll version and you receive a message that your ir-Filing has failed due to the first line having invalid characters, try the following:

  • Check that the phone number does not contain brackets. Go to the Tools menu, choose Options, and click the Contact tab to check the phone number.
  • Check that all company information is set up correctly.

If changes are required you'll need to restore your company file, make the changes, and then resubmit your ir-File.

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Filing to the IRD

Restoring your company file

Payroll user guide

Payroll 2019.1