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Most sales (invoices, quotes and orders) can be changed, except for the following:

  • sales recorded in a closed financial year. There There might be times when you need to enter adjustments for the last financial year. If you've already closed that year, you can still make changes by rolling back the financial year.
  • sales recorded in a locked period. To change a sale in a locked period, you first need to unlock the period. However, before making a change, consider how it will affect your accounts and tax reports (such as the GST you have reported).

Before you can change a sale, set the AccountRight security preference which controls if transactions can be changed.

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titleTo set your security preference

If a sale transaction has a white zoom arrow next to it, it means it can't be changed. To make it changeable (so it has a blue zoom arrow ), set the following security preference. If your user role allows you to change preferences, you can change this option at any time.

  1. Go to the Setup menu and choose Preferences.
  2. Click the Security tab.
  3. Deselect the option Transactions CAN'T be Changed; They Must be reversed.
    Preferences window with option deselected
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titleTo change a sale

To change a sale

  1. Go to the Sales command centre and click Sales Register.
  2. Click the applicable tab depending on the transacftion you want to change.
  3. Make the necessary changes to the transaction and then click OK.
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You can also add and delete lines on an invoice you've recorded.  

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titleTo change the customer on a recorded sale

To change the customer on a recorded sale

If you need to change the customer card on a recorded sale, here's the fastest way to do it:

  1. Find and open the sale to be modified and save it as a recurring transaction.
  2. Delete the original transaction.
  3. Go to Lists > Recurring Transactions, select the recurring transaction you just created and click Use Recurring. A new sale transaction is displayed.
  4. Select the correct card for the transaction and ensure all other details are correct.
  5. Click Record.
  6. Go to Lists > Recurring Transactions, select the recurring transaction then click Delete.
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titleRelated topics
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Changing or deleting a transaction

Add headers, subtotals and lines to sales

Changing the customer on a recorded invoice

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