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On the Manage bank feeds page (accessible by clicking your business name at the top of the page), you can see a list of all your current bank feeds, along with the account details, and the status of each bank feed.

When you apply for a bank feed, the status field will show what stage your application is at, whether there has been a problem with your application, and whether you need to do anything.

Note that the application process can take up to 10 business days to complete. If it’s taken longer than this for your bank feed to become active, or you have any questions about your application, contact bankfeeds@myob.com.

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titleWhat does my bank feed’s status mean?

What does my bank feed’s status mean? 

The possible statuses of your bank feeds are listed in the following table, along with what you need to do. 

Status

What it means

What you need to do

Account Closed

The bank informed us the account has been closed

If you were issued a replacement card (for credit cards) or have a different account, you'll need to submit a new bank feed application

Account Holder to Contact Bank

There is an issue with your application

Contact your branch manager or account manager

Account Type Not Supported

There are certain types of accounts that banks do not have a bank feed service for & this is one of them.

Submit a new bank feed application for a different account

Account Type Required

The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.)

Email bankfeeds@myob.com with your serial number, member number and account type for the account you are trying to link

Active – Awaiting Transactions

Bank feed is active, but the account has had no deposits or withdrawals since the bank activated it

No action required because the bank feed is already active. When you next use the account the transaction will come through the bank feed

Already Loaded

You have already applied for this account on a different application and we have already processed it

Email bankfeeds@myob.com with the bank account details, serial number & company data file number of the file you want the bank feed to go to

Application Form Not Signed

We have received the application form without a signature

Reprint and send the completed and signed form. See 'Reprinting the authorisation form' below Managing your bank feeds for instructions.

Awaiting Application Form

We have not yet received the application form

Reprint may be required (see above)

Completed bank account forms need to be emailed to bankfeedloads@myob.com

Completed credit card forms need to be posted to the reply paid address listed at the top of the form.and send the completed and signed form. See Managing your bank feeds for instructions.

Awaiting Bank

We have received and processed the application and sent it to the bank. We are now waiting on the bank to process the application and activate the bank feed

No action required.  If it has been over 10 business days, email bankfeeds@myob.com asking if we can query the bank regarding the account and why they have not yet activated it

Bank Feed Ready

The bank feed has been activated and is feeding through transactions

No action required

Bank Rejected Signature

The signature on your application form either doesn't match what the bank has on file or the account you are applying for requires more than one person to sign

If the signature doesn't match, go to your bank and update it. You'll need to resend the form after updating your signature. See 'Reprinting the authorisation form' below.

If multiple signatures are required you'll need to reprint theBankfeedsauthorisation form and the bank feed application form and make sure all required people sign the form (one signature under the other is fine). See 'Reprinting the authorisation form' belowManaging your bank feeds for instructions.

Bank Requires Signature Update

The bank does not have your signature on file

Go to your bank and register your signature.  Then resubmit your bank feed application. See 'Reprinting the authorisation form' belowManaging your bank feeds for instructions.

Billing Account Number Required

You have applied for a credit card and entered the number on the card on your application, but the bank wants the billing account number instead

You'll first need to cancel any existing application with this status as bank feeds will never come through. Next, find the billing account number (sometimes called the ‘account number').  It should be displayed on the credit card statement. The billing account number is a 16 digit number. You can then resubmit your bank feed application. See 'Reprinting the authorisation form' belowManaging your bank feeds for instructions.

Cancelled

This bank feed is cancelled

No action required. If you want the bank feed reinstated you'll need to reapply. If you encounter any issues please contact bankfeeds@myob.com with your serial number and a description of the issue.

Hand-Written Amendments

There was handwriting on the form where there shouldn’t have been.  Banks are very strict with the form and will not accept any changes to the pre-printed information on the form.

For example, the account name or number has been crossed out and a different name or number has been written

Reprint and resubmit the application form without amendments. See 'Reprinting the authorisation form' belowManaging your bank feeds for instructions.

Invalid Account Name

The bank has rejected this application because the account name is wrong

You'll need to cancel this application and create a new application with the correct account information. See 'Reprinting the authorisation form' belowManaging your bank feeds for instructions.

If you're sure the account name is correct, email your bank statement to bankfeeds@myob.com and we will chase it up with the bank

Invalid Account Number

The bank has rejected this application because the account number is wrong

You'll need to cancel this application and create a new application with the correct account information. See 'Reprinting the authorisation form' belowManaging your bank feeds for instructions.

If you're sure the account number is correct, email your bank statement to  bankfeeds@myob.com and we will chase it up with the bank

Loaded With Another Provider

The bank will not activate this account for bank feeds to MYOB because the account is currently still linked to another provider, e.g. the account is still linked to a bank feed with XERO but has not been cancelled prior to applying for the bank feed with MYOB

Contact your previous provider and make sure the bank feed is cancelled there. You can then resubmit the application for this account. See 'Reprinting the authorisation form' belowManaging your bank feeds for instructions.

Member Number & Account Type Required

The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.)

Email bankfeeds@myob.com with with your serial number, member number and account type for the account you are trying to link

Member Number Required

The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.)

Email bankfeeds@myob.com  with your serial number, member number and account type for the account you are trying to link

Missing Full Card Number

The credit card application form only has the last 4 digits pre-printed on it.  There are 12 empty   boxes preceding those last 4 digits where you need to write the first 12 digits.  These are empty or incomplete

Resubmit the application form and ensure all numbers are provided. See 'Reprinting the authorisation form' belowManaging your bank feeds for instructions.

No Longer Receiving Data

The bank has advised this account is no longer transacting (most likely closed)

No action required.  However, if the account still active you can send a copy of the account statement showing recent activity to:bankfeeds@myob.com

Primary Account Number Required

There's more than one credit card on the account/statement. You have applied using the number on the card, but the bank wants the primary account number

Reapply using the primary account number. See 'Reprinting the authorisation form' below Managing your bank feeds for instructions.

Processing Application

We have received the application form and sent it to the bank for processing.

No action required. If it has been over 10 business days, email bankfeeds@myob.com asking if we can query the bank regarding the account and why they have not yet activated it

Receiving Feeds With A Different Account Name

The account is already active but with a different account name

Email bankfeeds@myob.com with your serial number and company file ID and we'll help resolve the issue.

Signature Not Matching At Bank

The signature on the application form is not the same one that the bank has on file for this account

Update your signature with your bank and/or resubmit the application with the signature that is on file at your bank. See 'Reprinting the authorisation form' belowManaging your bank feeds for instructions.

Wet Signature Not Received

The signature provided on the application has not been signed by hand, but rather a digital printed (or stamped) signature. Banks will reject these.

Resubmit your application and ensure the signature is physically signed. See Managing your bank feeds for instructions.

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