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Ticking Trust this device when you sign in allows you to skip two-factor authentication for the next 30 days when you sign in with the same device (laptop, tablet, phone, etc.), using the same browser (Chrome, Internet Explorer, etc.).


 

Two-factor authentication (2FA) keeps your account protected if your password is comprised. Because Trust this device bypasses 2FA, you should only tick this setting on devices that are not shared, and that you know are secure.


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Don’t tick Trust this device on a shared device.

Why am I being asked to enter the authentication code after I’ve ticked ‘Trust this device for 30 days’?

If you’re prompted for 2FA when signing in, despite having ticked Trust this device, it’s probably for one of the following reasons.

 

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titleYou've logged in using a different browser or computer

The Trust this device setting is saved by the browser you’re using, on the device you’re using - not by your MYOB account. This means that if you tick Trust this device while signing in, then later you sign in using a different browser or a different computer, you’ll be asked for a 2FA code.

The fix for this is simple - you can set Trust this device on multiple browsers and computers, so set it on each browser and computer you use, once a month.

Note: When you sign into an AccountRight online file, the sign in window opens in Internet Explorer (even though it looks like you haven’t left AccountRight). This means that when you tick Trust this device, the setting is saved in Internet Explorer. If you use a different browser (e.g. Chrome) when you sign in to other products then you'll need to set it for the other browser as well.

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title'Trust this device' setting has been overridden by another user

The Trust this device setting is saved by the browser you’re using, and will only remember one user at a time. So if someone logs in to their account after you and ticks Trust this device, you’ll be asked for a 2FA code next time you sign in.

This might seem like a needless hassle but 2FA is designed as a second layer of protection for your account, so it’s not designed to work on shared devices.

You might experience this if you have a shared device in your business – like a shared computer used in a training room. This computer might be ‘secure’ because it’s part of your business and running antivirus software, but because it’s shared you should always use 2FA when you use it to sign in to your MYOB account.

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titleYour browser settings are clearing cookies when you exit the browser

Make sure your browser settings are not set to 'Clear cookies on exiting the browser'.

For instructions on this, see the help for your internet browser. Here are the steps for Internet Explorer, Google Chrome and Mozilla Firefox.

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Make sure that your antivirus software settings do not clear cookies in your browser. To do this, see the help for your antivirus software.

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titleYou're signing out of AccountRight

Signing out of AccountRight will clear the 'Trust this device' setting. To keep the setting, close the AccountRight window using the X in the top right corner, or click File >Exit instead of signing out.

Only signing out of AccountRight clears the trusted device setting. Signing out of other MYOB products won’t clear the setting.

 

 

HTML
<div id="feedback" style="margin-top:50px;">
			 <div class="feedbackheading">
                <h2>Was this information helpful?</h2>
            </div>
            <div class="yes">
                <img id="yesImg" src="/wiki/download/attachments/5668874/yes_notSelected.png">Yes
            </div>
            <div class="no">
                <img src="/wiki/download/attachments/5668874/no_notSelected.png">No
            </div>

            <div class="moreinfo">
                <h3>Why not?</h3>
                <p>
                <form id="moreInfo" name="moreInfo">
                        <input type="checkbox" id="cb1" name="unclear" value="" onClick=allowSubmit()>
                        <label for="cb1"><span class="checkboxlabel">The instructions weren't clear</label><br>
                        <input type="checkbox" id="cb2" name="notFound" value="" onClick=allowSubmit()>
                        <label for="cb2"><span style="padding-bottom:2px;">I couldn't find what I was looking for</label><br>
						<div id="inlineMoreHelpInfo">That's no good.  Try searching the help. Or maybe the <a href="http://community.myob.com/" target="_blank">community forum</a> can help answer your question.<br />
 <input type="text" placeholder="Search the help..." id="searchTerm"><i class="fa fa-search" id="searchButton"></i>
 </div>
						<input type="checkbox" id="cb3" name="productIssue" value="" onClick=allowSubmit()>
                        <label for="cb3">I have a problem with my software</label><br>
						<div id="inlineSupportInfo">Sorry to hear that. Maybe our <a href="http://community.myob.com/" target="_blank">community forum</a> can help. </div>
						<input type="checkbox" id="cb4" name="other" value="" onClick=allowSubmit()>
                        <label for="cb4">Something else</label><br>
                </form>
				<h3 id="commentsHeading">How would you improve this page?</h3>
				<textarea id="comments" name="comments" form="moreInfo" placeholder="Tell us more..."></textarea> 
                </p>
			 <p id="supportText">Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our <a href="http://myob.com/contactus" style="color:#5E2080;">support team</a> instead.</p>
			 <button type="button" id="submitButton" disabled>Submit</button> 
             </div>
            
            <div id="submitted">
                <img src="/wiki/download/attachments/5668874/submittedTick.png">Thanks for your feedback.
            </div>
			<div id="positiveFeedback">            
				<h3 id="positiveCommentsHeading">Thanks! Anything you'd like to add?</h3>
				<textarea id="positiveComments" name="positiveComments" form="positiveComments" placeholder="Tell us more..."></textarea> 
                </p>
				<p id="positiveCommentText">We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our <a href="http://myob.com/contactus" style="color:#5E2080;">support team</a>.</p>
			 <button type="button" id="positiveSubmitButton" disabled>Submit</button> 
        </div>
 </div>
<script>
        var sPath = window.location.pathname;                        // Get the path of the current window (will be used to find 'page' and 'product' variables
//        var page = sPath.substring(sPath.lastIndexOf('/') + 1);      // Set the 'page' variable to the html page name (eg. feedback.html)
		var page;			// Create global variable to store permalink for this page
        var responded = 0;    // initialise the 'responded' variable to indicate that no response has been recorded
        var helpful = 0;    // probably don't need both these variables (responded and helpful)...

        var pathArray = sPath.split( '/' );                            // Split the URL into chunks divided by slashes, and put into array pathArray
        var product = pathArray[pathArray.length-2];                // Get the second last 'chunk' (which will be the product folder, eg. 'ec' or 'ea', based on help URLs of structure: http://help.myob.com/wiki/display/ea/Welcome+to+MYOB+Essentials+Accounting

// Wait until JQuery has loaded, then get the page variable from the content of the .tinylink div.
AJS.toInit(function(){
	 page = AJS.$(".tinylink").text();
});

    
        // Initialise variables for checkbox responses
        var unclear = '';
        var notFound = '';
        var productIssue = '';
        var other = '';
        var comment = '';

        // Make sure the checkboxes and comment fields are cleared when the page loads
        $('#comments').val('');
        $('#moreInfo input[type=checkbox]').attr('checked',false);

        function submitFormResult(helpful, page, product) {
            var helpful = helpful;
            comment = $('#comments').val();
            var product = product;
            var page = page;

			if (page == '') {
				page = window.location.href;
			}
        
            if ($('#cb1').is(":checked")) {
                unclear = "Unclear";
            }
            if ($('#cb2').is(":checked")) {
                notFound = "Could not find";
            }
            if ($('#cb3').is(":checked")) {
                productIssue = "Product issue";
            }
            if ($('#cb4').is(":checked")) {
                other = "Other";
            }

            // Post responses to the Google form
            $.ajax({
                url: "https://docs.google.com/forms/d/1bAixJMHVVKnRKB9N6Ug6zsLWWc5hVCIr3p3lCb-q8rM/formResponse",
                data: { 
                    "entry_19710432": helpful, 
                    "entry_233823726": unclear, 
                    "entry_1511608596": notFound, 
                    "entry_1587406445": productIssue,
                    "entry_1989203864": other,
                    "entry_2056312956": comment,
                    "entry_1949579778": product,
                    "entry_1743314655": page,
                },
                type: "POST",
                dataType: "xml",
                statusCode: {
                    0: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
							$("#submitted").fadeIn(500);
    						}
	                },
                    200: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
	                        $("#submitted").fadeIn(500);
							}
                    }
                }
            });        // end of ajax call
        }            // end of submitFormResult function
        

 
        function submitPositiveFeedback (helpful, page, product) {
            var helpful = helpful;
            comment = $('#positiveComments').val();
            var product = product;
            var page = page;

			if (page == '') {
				page = window.location.href;
			}
        
            // Post comment to the Google form
            $.ajax({
                url: "https://docs.google.com/forms/d/1WfuiKR77NYihMgzeBqOffce0ido3I2DoAysBeESfybo/formResponse",
                data: { 
                    "entry_922059833": helpful, 
                    "entry_174932397": comment,
                    "entry_104243485": product,
                    "entry_716914159": page,
                },
                type: "POST",
                dataType: "xml",
                statusCode: {
                    0: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
							$("#submitted").fadeIn(500);
						}
                    },
                    200: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
    	                    $("#submitted").fadeIn(500);
						}
                    }
                }
            });        // end of ajax call
        }            // end of submitPositiveFeedback function


 
        
        // Do this if someone clicks Yes (submit form and show thankyou message)
        $(".yes").on("click", function() { 
            // only do this if there hasn't been a response yet!
            if (responded == 0) {
                // change the image to a green face
                $(".yes").html( "<img src='/wiki/download/attachments/5668874/yes_Selected.png'>Yes" ).fadeIn(300);
                
                // display the 'submitted' div with thankyou message
	//			$("#feedback").css('padding-bottom','50px');
	//			$("#submitted").fadeIn(500);
				$("#positiveFeedback").fadeIn(500);
                   
                // record that the survey has been responded to
                responded = 1;
                helpful = "yes";
                submitFormResult(helpful, page, product)
            }
        });

        // Do this if someone clicks No (show checkboxes and comment field)
        $(".no").on("click", function() { 
            // only do this if there hasn't been a response yet!
            if (responded == 0) {
                // change the image to a red face
                $(".no").html( "<img src='/wiki/download/attachments/5668874/no_Selected.png'>No" ).fadeIn(300);

                // display the 'moreinfo' div with additional options
                $(".moreinfo").fadeIn(300);

                // record that the survey has been responded to
                responded = 1;

                helpful = "no";
            }
        });

        
        // Submit the form when the submit button is clicked
        $("#submitButton").on("click", function() {
            submitFormResult(helpful,page,product);
//            this.disabled=true;
			$('.moreinfo').fadeOut(100);
			$("#feedback").css('padding-bottom','50px');
			$("#submitted").fadeIn(500);
		});

 
        $("#positiveSubmitButton").on("click", function() {
            submitPositiveFeedback(helpful,page,product);
			$('#positiveFeedback').fadeOut(100);
  //          this.disabled=true;
			$("#feedback").css('padding-bottom','50px');
			$("#submitted").fadeIn(500);
//			$('#positiveSubmitButton').prop("disabled",true);
//			$('#positiveComments').val("");
		});
 
        // Change the image when hovering over Yes or No (but only before a response has been recorded)    
        $(".yes img").hover(function(){
            if (responded == 0) { $(".yes img").attr("src","/wiki/download/attachments/5668874/yes_Selected.png").fade(500); }
        },function(){
            if (responded == 0) { $(".yes img").attr("src","/wiki/download/attachments/5668874/yes_notSelected.png").fadeIn(500); }
        });

        $(".no img").hover(function(){
            if (responded == 0) { $(".no img").attr("src","/wiki/download/attachments/5668874/no_Selected.png").fadeIn(500); }
        },function(){
            if (responded == 0) { $(".no img").attr("src","/wiki/download/attachments/5668874/no_notSelected.png").fadeIn(500); }
        });

        // Change the border width of the comment field when it's in focus (TODO: Make this work with the hover below)
        $("#comments").focus(
            function() {
                $(this).css('borderWidth', '3px');
        });

        // Change the border width of the comment field when hovering over it (TODO: Make this work onfocus as well)
        $("#comments").hover(
            function() {
                $(this).css('borderWidth', '2px');
            },
            function() {
                $(this).css('borderWidth', '2px');
        });



		$("#cb2").click(function() {
			$("#inlineMoreHelpInfo").toggle(this.checked);
			$("#searchTerm").focus();
		});
     
		$("#cb3").click(function() {
			$("#inlineSupportInfo").toggle(this.checked);
		});

        // Activate the Submit button when a checkbox has been selected
        function allowSubmit() {
            var atLeastOneIsChecked = $('#moreInfo :checkbox:checked').length > 0;
            if (atLeastOneIsChecked) {
                $("#submitButton").prop("disabled",false);
				$("#commentsHeading").fadeIn(300);
				$("#comments").fadeIn(300);
				$("#supportText").fadeIn(100);
			 }
            else {
                $("#submitButton").prop("disabled",true);
            }
        }
 
			$('#positiveSubmitButton').prop("disabled",false);




 
    // SUBMIT SEARCH IF USER CLICKS ON MAGNIFYING GLASS 
	$("#searchButton").click(function() {
		var searchTerm = $("#searchTerm").val();
		var encodedSearch = encodeURIComponent(searchTerm);
		var searchURL = "http://help.myob.com/wiki/dosearchsite.action?queryString=" + encodedSearch + "&startIndex=0&where=ea";
	//	alert(searchURL);
		window.location.replace(searchURL);
	});
 
 
// SUBMIT SEARCH IF USER PRESSES ENTER
    $('#searchTerm').keyup(function(e) {
	    if (e.keyCode == 13) {
			var searchTerm = $("#searchTerm").val();
			var encodedSearch = encodeURIComponent(searchTerm);
			var searchURL = "http://help.myob.com/wiki/dosearchsite.action?queryString=" + encodedSearch + "&startIndex=0&where=ea";
//			alert(searchURL);
			window.location.replace(searchURL);
	    }
//		return false;
   });


        </script>

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titleRelated topics
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Signing in with two-factor authentication

Two-factor authentication

Using your backup codes

Managing two-factor authentication

Using the Security Centre

Recovering your account

Setting up two-factor authentication

...