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Go to the Setup menu and choose User Access. The User Access window appears.
  • Click the Online Access button.
  • If prompted to log in to my.MYOB, log in. The Manage online access page opens in your browser.
  • Find the user in the Online administrator access list and click Remove access. This user is removed from the list.
  • Click Invite new online file user. The invitation window appears.
  • Enter their email address, first name and last name.
  • Click Invite. The Manage online access page reappears with a confirmation message at the top.
    Two emails will be sent to this user. One advises that their administrator access is cancelled, the other invites them to become a file user.
    To monitor if or when they accept the invitation, see Check a user's online status.
  • If you invite a person to be an online file user or administrator by mistake, you can cancel the invitation before it is accepted.
    1. Go to the Setup menu and choose User Access. The User Access window appears.
    2. Click the Online Access button.
    3. If prompted to log in to my.MYOB, log in. The Manage online access page opens in your browser.
    4. Find the user in the relevant list.
    5. Click Cancel Invitation. This user is removed from the list.

    For example, as a staff member takes on more administrative responsibility, you might want to give them the ability to add new users or set up bank feeds.

    See Change a user's online access level.

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    Access to your online company file and other AccountRight Live Servicesonline services is determined by a person's online access level.

    Online access is different to company file access which is controlled through your user access settings. Also learn how to manage users to control access to your company file.

    The online access levels are:

    Online owner

    This is the person who set up the AccountRight subscription, and it's the highest level of online access.

    In addition to the functions permitted by an online administrator, an online owner can perform these functions for their software serial number:

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    Changing or adding an online owner

    If you need to change the person listed as the online owner, or add another owner for your company file, contact our customer service team on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand).

    Online administrator

    After accepting an invitation to be an online administrator, a person can work with any company file listed under the owner’s software serial number. You would only give online administrator access to a person you trust to manage user access to your company file data, such as your office manager or your bookkeeper.

    An online administrator can also:

    users
    Online file
    user 
    user 

    An online file user can work with any company file they have accepted an invitation to use. This is the basic level of online access given to people you want to work on your company file.

    Changing a user's online access level

    As people within your business change roles, the type of access they have to AccountRight and the tasks you need them to perform in relation to your company files might also need to change. 

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    Bank feeds users

    If you don’t store your company file online and want to give another user the ability to update bank feeds, see To give a user the ability to update bank feeds.

    Go to the Setup menu and choose User Access. The User Access window appears.

    1. Click the Online Access button.
    2. If prompted to log in to my.MYOB, log in. The Manage online access page opens in your browser.
    3. Click Invite new online administrator. The invitation window appears.

    Note that you don't need to remove their file user access to invite them as an administrator.

    1. Enter their email address, first name and last name.
    2. Click Invite. The Manage online access page reappears with a confirmation message at the top.

    An email will be sent to this user, inviting them to become an online administrator. To monitor if or when they accept the invitation, see Check a user's online status.

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    Need to change the online owner?

    If you need to change the person listed as the online owner, or add another owner for your company file, contact our customer service team on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand).

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    Manage users

    Change a user's online access level

    Remove user access

    Check a user's online status

    Set up user access

    Change a user's company file access

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