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  • Error: "1628: Failed to complete installation"

This information applies to MYOB AccountRight version 19. For later versions, see our help centre.


 

 

ANSWER ID:37526

The following error can occur when installing AccountRight v19:

example error 1628

This error means there's a corrupt file on your computer. To fix it, all you need to do is delete a specific folder. If you're installing AccountRight from a downloaded file, you'll also need to delete an additional folder.

 

To fix this error
  1. Simultaneously press the Windows  and E keys on your keyboard (the Windows  key is between the Ctrl and Alt keys). The File Explorer window appears.
  2. Click the View tab and select the option Hidden items.
  3. Navigate to the following folder:
    C:\Program Files (x86)\InstallShield Installation Information
    If the Program Files (x86) folder doesn't exist, navigate here instead:
    C:\Program Files\InstallShield Installation Information
  4. Double-click to open the InstallShield Installation Information folder.
  5. Click the Date Modified column heading to sort the folders in date order (latest date at the top).

  6. Right-click the folder with the most recent date and choose Delete.
  7. Click Yes to the confirmation message.
  8. If you're installing AccountRight from a downloaded file, complete the additional steps below. If you're installing AccountRight from a CD, insert the CD and follow the prompts to complete the installation.

If you're installing AccountRight from a downloaded file

Complete these additional steps:

  1. In the address bar at the top of the File Explorer window, type %localappdata% and press Enter on your keyboard.
  2. Double-click to open the Downloaded Installations folder.
  3. In the Downloaded Installations folder, identify the folder with the most recent date.
  4. Right-click the folder with the most recent date and choose Delete.
  5. Click Yes to the confirmation message.

You will now be able to successfully install AccountRight. To start the installation, right-click the downloaded file and choose Run as administrator

Need to download AccountRight? Visit myob.com/downloads