Child pages
  • Frequently asked questions (Australia)

 

 

ANSWER ID:115

 

Getting online

Getting started with your website (full article)

 

Do I need a domain name to set up a website?

No, you don't need a domain name to set up your website with MYOB Atlas. When you sign up, you'll be provided with a temporary domain name. And during the setup wizard (or at any time after), you can register a domain name. For more information, see Registering domain names.

What is web hosting, and what does it mean for my MYOB Atlas website?

Web hosting refers to a service in which your website is hosted on the internet for you. Usually when you set up a website you need to pay a service provider for web hosting, so that your site is uploaded to their server and made accessible to the public.

In MYOB Atlas, web hosting is included with your website, which means you don't need to organise it separately.

Can I change my temporary domain name (or subdomain name)?

No, you can't change the temporary domain name (or subdomain name) that you receive when you set up your website.

However, this temporary domain name is just to get you started with your website. If you don't want to use it to access your website, you can register a domain name, and then make sure it's set as your primary domain name. Or, if you've registered domain names with a registrar other than MYOB, link these domain names to your website, and then set one of these as your primary domain name.

Can I edit the details I entered in the setup wizard?

You can click the Back button at the bottom of each step of the setup wizard to go back to the previous step and edit your details. Alternatively, you can leave them as they are and edit them after you complete the setup wizard.

Logging in to your MYOB Atlas website (full article)

 

Can I log in with an account other than my MYOB Account?

Previously, you may have logged into your MYOB Atlas website using an account with a provider such as Google or Facebook. You can still log into your website with any account you've previously used, but if you do so you'll be logged in as a user and won't be able to access all parts of the website. If you want to log in as the website owner, you'll need to use your MYOB Account.

How do I know if I'm logged in to my website?

If you're logged in to your website, you'll see the MYOB Atlas menu along the top of your website.

How do I retrieve or reset the password for my MYOB Account?

To retrieve or reset the password for your MYOB Account, go to my.MYOB. Click Forgot your password? to retrieve it, or log in and click Change Password in the My Account menu to reset it.

I'm having trouble logging in using my Facebook account.

If you're having trouble logging into your website using your Facebook account, try removing the MYOB Atlas app from your Facebook account. For more information, see Facebook's help article How do I remove or delete an app from my account?

Once you've done this, try logging into your website again using your Facebook account.

Finding your way around your website (full article)

 

When I hover my cursor over a cog, nothing appears.

You may have disabled Javascript in your web browser. You can either enable Javascript in your current browser, or try a different browser that has Javascript enabled.

Will the Settings pages appear on my public website?

No, the Settings pages (such as the My account page), will only appear while you're in the Edit site mode. If you're on a Settings page while you're in the Edit site mode and then click View site, you'll be redirected to your homepage.

How do I know if I'm logged into my website?

If you're logged into your website, you'll see the MYOB Atlas menu along the top of your website.

Why can't I see the Tell the world link in the Things to do toolbar?

To see the Tell the world link, you first need to register a domain name. After this has been processed (which can take up to a day), the Tell the world link will appear.

About domain names (web addresses) and extensions (full article)

 

What is my primary domain name?

Your website's primary domain name is the domain name all of your other domain names redirect to. For more information, see Setting your website's primary domain name.

What if I need DNS management for my domain name?

At some point you may need DNS management for your domain name. MYOB Atlas does not offer DNS management, but you can transfer your domain name to a 3rd party registrar of your choice—just follow the instructions in Transferring domain names to another registrar .

Registering domain names (full article)

 

What is a domain name registrar?

Your domain name registrar is the company who you registered your domain name through. They're responsible for updating your registrant details and renewing your domain name when it expires.

Why do I need my ABN to register a .com.au or .net.au domain name?

Under Australian domain name regulations, your business needs to conform to a certain type be able to buy a .com.au or .net.au domain name, and your ABN is used to confirm this. For more information, see What do I need to know about domain name eligibility? in this article.

What do I need to know about domain name eligibility?

It's legally required for you to confirm that your business is eligible to register your chosen domain names. There are a couple of things you need to confirm.

First, you need to confirm how the domain name is connected to your business. The domain name can be either: - an exact match, abbreviation or acronym of your company or trading name, organisation or association name, or trademark, or - otherwise closely and substantially connected to your organisation or activities undertaken by your organisation.

You also need to confirm that your business conforms to one of the following types: - Company - Commercial statutory body - Industry body - Partnership - Sole trader - Registered business

For more information, see auDA's Domain name eligibility and allocation policy rules.

How long does it take to register a domain name?

It may take up to 24 hours for a domain name to be registered. After this time, you'll be able to use it to access your MYOB Atlas website.

To check the status of your domain name registration, click My domain names in the Settings toolbar, then check the status next to the domain name in the Domain names purchased through MYOB section. If it shows 'Pending registration', the registration is still being processed.

Do I own my .com.au domain name?

As the owner of your business and your MYOB Atlas website, you own the license to your .com.au domain name (and all other domain names that you register through MYOB Atlas) for the period of time specified in your license. MYOB is your domain name registrar, and is responsible for updating your registrant details and renewing your domain name when it expires.

How many domain names can I purchase?

You can purchase an unlimited number of domain names through MYOB Atlas.

Where can I find my domain name's expiry date?

Click My domain names in the Settings toolbar, then check the expiry date next to your domain names in the Domain names purchased through MYOB section.

How long can I register domain names for?

The length of time you can register a domain name for depends on the domain name extension, or variant.

  • Top-level domain names (such as .com, .org and .net) can be registered for a period of 1, 2, 3, 5 or 10 years.
  • Second-level domain names (such as .com.au and .net.au) can only be registered for a period of 2 years.

You can renew your domain names at the end of each registration period.

How much will it cost me to renew my domain names?

To find out how much your domain names will cost to renew, click My domain names in the Settings toolbar, then check the cost next to your domain names in the Domain names purchased through MYOB section.

How do I know if there's a problem registering or paying for my domain names?

If a problem occurs while registering or paying for your domain names, you'll receive an email with the relevant details.

How do I change the registrant email address for my domain name?

The registrant email address for your domain name is the address that your domain name registrar (the company who you registered your domain name through) uses to contact you, the registrant. If your domain name is registered with MYOB Atlas, your registrant email address will be the same as your account email address (that is, the address MYOB Atlas uses for all communications with you).

To update this email address, click My account on the Settings menu, then click Edit account information in the Account information section. You can then update the address in the Email address field.

This will update both your registrant email address (for any domain names registered with MYOB Atlas) and your MYOB Atlas account email address.

Telling your story

Publishing your website information (full article)

 

Why is 'Don't display anything' selected in the Preferred contact method section?
'Don't display anything' appears if you haven't entered your phone numbers and email address in the Contact information section. For more information on how to do so, see Publishing your business and contact information.

Publishing your business and contact information (full article)

 

How does the 'Get vCard' link work?
By clicking the Get vCard link in the Contact information section of your site, your visitors can download a vCard (.vcf) file. This file saves your contact details in a format that can be imported into visitors' email clients, such as Microsoft Outlook.
Can I hide my business and contact information from visitors?
Yes, you can set the Content visibility settings for these features so that your business and contact information is hidden from your website. For more information, see Setting visibility options for your website content.

Adding your logo and banner (full article)

 

What is the maximum size logo or banner I can upload?
Logo images can be up to 162 pixels wide and 90 pixels high.

The maximum size for banner images depends on your chosen theme. For more information, see How will my logo and banner look with my chosen theme? in this article.

Logo and banner images larger than the maximum size will be resized to fit.

Can I display both a logo and a banner on my website?
This depends on your chosen theme. For more information, see How will my logo and banner look with my chosen theme? in this article.
Why can't I upload my logo or banner image?
You may be unable to upload your logo or banner image if:
  • the file format is not supported (you can only upload JPG, GIF and PNG files),
  • the image is larger than 15MB, or
  • the file is corrupted.

Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Save.

Why can't I see the Add a logo link in the Things to do toolbar?
If you've added a logo or banner to your website, the Add a logo link will be removed from the Things to do toolbar. To edit your logo or banner, you'll need to click My logo and banner in the Settings toolbar.

Choosing a website theme (full article)

 

What does it cost me to use themes with my MYOB Atlas website?
MYOB Atlas is free for the first 12 months. After your free trial ends, the number of layouts and colour palettes you can select from depends on which Atlas plan you choose. For more detailed pricing information, see What does MYOB Atlas cost?
Why can't I access the layout or colour palette I want?
The number of layouts and colour palettes you can select from depends on which Atlas plan you're on. If you can't access the one you want, it means that your current plan doesn't include access to it, and you'll need to upgrade your plan to use it.
Why isn't my chosen theme appearing on my website?
MYOB Atlas uses caching to make sure your website loads as quickly as possible. This means that after you've selected a theme, it will take around 5 minutes for the changes to take effect. Make sure you've waited at least 5 minutes for your changes to appear, and then check your website again.

Displaying your location in a Google Map (full article)

 

Why can't I use a PO Box address as my Find us address?
We suggest that you don't enter a PO Box address on the Find us page. This is because they can't be verified by Google Maps and may not appear correctly. However, you can enter your PO Box address in the Contact information section. For more information, see Publishing your business and contact information.
Can I hide the 'Find us' section and Google Map from visitors?
Yes, you can set the Content visibility settings for this feature so that the Find us section and your Google Map are hidden from your website. For more information, see Setting visibility options for your website content.

Adding or editing your opening hours (full article)

 

Can I hide my opening hours from my visitors?
Yes, you can set the Content visibility settings for this feature so that your opening hours are hidden from your website. For more information, see Setting visibility options for your website content.

Adding news (full article)

 

Can I rename the News section?
Yes, you can. To rename it, you need to click News on the public menu, and then clicking More options at the bottom of the News page. On the News settings page, change the name in the News title field, and then click Save.
Why can't I see the News link on the public menu?
You may have set the News feature to only appear on your homepage, and not on a separate, dedicated page. To check your settings, click Content visibility in the Settings toolbar. For more information, see Setting visibility options for your website content.
How many news items can I display on my homepage?
Your five most recent news items will appear on your homepage. If you've added more than five, a More news link will appear underneath your five most recent news items. Each time you or your customers click the link, five more of your news items will appear.
How many news items can I display on my News page?
Your ten most recent news items will appear on your News page. If you've added more than ten, a More news link will appear underneath your ten most recent news items. Each time you or your customers click the link, ten more of your news items will appear.
Can I post news to and from my Facebook business page instead of my personal one?
Yes, you can. When you post a news item from within your MYOB Alas website, just make sure that in the Share this news item section, you select your Facebook business page and deselect your personal one. And in the Gather news items from section of the News settings page, do the same.
How do I delete Facebook, Twitter or LinkedIn news items from my website?
To delete a news item from your website that you posted from your Facebook, Twitter or LinkedIn account, click Hide this news below the news item.

Creating a gallery and adding gallery items (full article)

 

How do I change the default Sort by option?
Click the Edit settings link on the Gallery page, and then select a different option from the Sort gallery items by drop-down list.
How do I change the default display order of my gallery items?
Click the Edit display order link on the Gallery page, and reorder your gallery items by clicking and dragging them with your mouse. Then, when you sort your items by Default, they'll appear in the order you've chosen.
How many item categories can I create?
You can create as many categories for gallery items as you want. However, you can only apply one category to each gallery item.
What size will my item image be?
The size of the image depends on how you view the gallery item. You can view gallery items in List, Grid or Jumbo view. When you click an item in each of these views, a detailed view of the item appears. Image sizes are as follows:
  • List view: 90 x 90 pixels
  • Grid view: 202 x 202 pixels
  • Jumbo view: 462 x 462 pixels
  • Detailed view: the width is 470 pixels and the height varies depending on the original image size.

    If the width of your original image is not 470 pixels, it will be resized to 470 pixels, and the height will be resized so it's proportional to this. When visitors click an item image while in the detailed view, the image will appear in a pop-up window in its original size.

Why can't I upload my item image?
You may be unable to upload your item image if:
  • the file format is not supported (you can only upload JPG, GIF and PNG files),
  • the image is larger than 15MB, or
  • the file is corrupted.

Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Add.

What happens if a visitor asks a question about one of my gallery items?
If a visitor uses the Ask a question form to ask a question about a gallery item, you'll receive an email with details of the visitor and the question they submitted. This will be send to the email address you've listed as your account email address. You can find this address by clicking My account in the Settings menu, and checking the Account email field in the Account information section.

If you've created a Google AdWords ad campaign, you can use Conversion Tracking to track visitors who click on your ad, then complete the Ask a question form for a gallery item. For more information, see Integrating Google tools with your website.

Can I hide my gallery from visitors?
Yes, you can set the Content visibility settings for this feature so that your gallery is hidden from your website. For more information, see Setting visibility options for your website content.
What if I don't want to sell an item any more (say, if I run out of stock)?
If you don't want to sell an item any more, click Gallery on the public menu, and then click the Edit link at the bottom of the gallery item. Deselect the Make item available for purchase option to stop selling the item.

If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.

Why isn't my item showing up in Google Shopping?
If you've enabled a shopping cart on your website (which also involves adding a PayPal account) and selected the Make item available for purchase option for an item, it should appear in Google Shopping. If your item isn't showing up, make sure that:
  • you allow 24 hours for the item to appear. After adding an item to your gallery, it will generally take 24 hours for it to appear in Google Shopping.
  • your website title complies with the guidelines. Google Shopping uses your website title as your Store name, so make sure it complies with the Store name guidelines.
  • your item complies with the guidelines and policies. Make sure your item complies with Google Shopping's Editorial Guidelines and Policies. The most common reasons for items not complying include the following: + the item has no description, or has a description that's the same as the item name. + the item name or description contains excessive capitalisation. + the item image contains a watermark or promotional text. + the item falls into an unacceptable product category (see the table at the end of the Policies page).

Sharing files with your customers (full article

 

How many files can I upload?
You can upload as many files as you like, as long as the combined size of all files across your website doesn't exceed the storage limit of your chosen MYOB Atlas plan. For more information, see What does MYOB Atlas cost?
What types of files can I upload?
You can upload any non-executable files, such as text documents, pictures and videos.
Why can't I upload my file?
If you can't upload your file, it may be because it exceeds the maximum file size of 15MB allowed in MYOB Atlas. If your file is smaller than this but still won't upload, it may be due to the upload speed of your internet connection. In this case, you might want to try compressing your file before uploading.

Adding or editing external links (full article)

 

How many links can I add?
You can add as many links as you want to your website.
How do I change the default display order of my links?
Click the Edit display order link in the Links section of your homepage, and reorder your links by clicking and dragging them with your mouse. They'll appear on your homepage in the order you've chosen.
Can I add a link to my YouTube video?
Yes, you can. Just go to your YouTube video, copy the web address, and paste it into the URL (Web address) field described in step 2 of the Adding external links section.
Can I hide my links from my visitors?
Yes, you can set the Content visibility settings for this feature so that your links are hidden from your website. For more information, see Setting visibility options for your website content.
What's the difference between the large cog and the small cogs?
The large cog (  ) contains editing options for the Links feature as a whole, whereas each small cog (  )contains editing options for the individual link it appears beneath. For more information, see Finding your way around your website.

Subscribing your customers (full article)

 

Can I hide the 'Keep me updated' section from visitors?
Yes, you can set the Content visibility settings for this feature so that the Keep me updated section and your subscription form are hidden from your website. For more information, see Setting visibility options for your website content.
Can I track the web traffic to my subscription form?
Yes. You can track the web traffic to your subscription form by integrating your Google Analytics or your Google AdWords account (or both) with your website. By integrating your:
  • Google Analytics account, you can track visitors and get a overview of how they're interacting with your website. This means you'll be able to see how many visitors have accessed your subscription form. For more information, see Integrating your Google Analytics account. Note: Google Analytics won't be able to show you the details your visitors enter in the subscription form. To see these details, you'll need to download and view the CSV file. For more information, see Sending newsletters to your customers in this article.
  • Google AdWords account, you can advertise your business on Google, and use Conversion Tracking to track visitors who click on your ads and complete specific actions on your website. This means you can track visitors who click on your ad, then submit the Keep me updated form. For more information, see Integrating your Google AdWords account.
What if a customer wants to unsubscribe?
If a customer wants to unsubscribe, you'll need to handle the process outside of MYOB Atlas. For example, you may need to remove the customer's details from your email address book or any newsletter mailing lists you've created, and let the client know that you've done so. You'll also need to make sure that next time you download the CSV file of contact details from your website, you don't inadvertently resubscribe the customer.

Remember, under the Spam Act 2003, you must:

  • Ensure that a functional unsubscribe facility is included in all your commercial electronic messages.
  • Deal with unsubscribe requests promptly.

For more information, see Understanding Spam and Spam Act 2003: A practical guide for business.

Setting visibility options for your website content (full article)

 

Can I show any feature on a separate, dedicated page?
No, you can only show the Gallery, News, Downloads and Pay online features on a separate page.
If I hide a feature, will my existing content be deleted?
No. If you hide a feature, your existing content won't be deleted. That way, if you choose to show the feature again at a later date, your existing content will reappear.
If I hide a feature, will it leave a blank section on my homepage?
No. If you hide a feature on your homepage, the features below it will be moved up your homepage to take its place.
Being found

Linking domain names to your website (full article

Do I have to link my existing domain names to my MYOB Atlas website?
No, you don't. But if you don't have a website for your existing domain names, we suggest that you link them to your MYOB Atlas website. This means that visitors who go to your existing web addresses will see your MYOB Atlas website.
Can I link a domain name that I don't own?
No, you can't. If you don't own a domain name, you can't change its DNS settings, and therefore can't link it to your MYOB Atlas website.
What is a domain name registrar?
Your domain name registrar is the company who you registered your domain name through. They're responsible for updating your registrant details and renewing your domain name when it expires.
How do I find out which company is managing my domain names?
To find out who is managing your domain names, you can do a whois search.

To do this, do a Google search for the term 'whois search'. You'll find numerous websites that allow you to search the whois records for your domain names. The whois records will include details about the company who manages your domain names.

Does my domain name management company need to add both values for the A record?
If possible, we suggest that your domain name management company adds both values (54.252.114.40 and 54.252.114.46) as your domain name's A record. If they can only add one value, they can use either one.
How do I unlink a domain name?
To unlink a domain name that you've linked to your website, click My account in the Settings toolbar, and then click Manage domain names in the Domain names section. In the Linked domain names section of the My domain names page, click Unlink next to the domain name that you want to unlink. The domain name will be unlinked from your website immediately.

Note that you should contact the company who manages your domain name to update the DNS (Domain Name Server) settings for your domain name.

Setting your website's primary domain name (full article)

 

What's the difference between my primary domain name and secondary domain names?
Your primary domain name is the domain name that all of your other domain names redirect to.

For example, let's say your primary domain name is bluebowlhomewares.com.au, and your secondary domain name is bluebowlhomewares.myob.net. If visitors enter bluebowlhomewares.myob.net in the address bar of their web browser, they'll be taken to your MYOB Atlas website. Once your website loads, the domain name they'll see in the address bar will be bluebowlhomewares.com.au.

How do I know which domain name is my primary domain name?
You can find your primary domain name by clicking the My account link in the Settings toolbar, and then clicking Manage domain names in the Domain names section. Your primary domain name is listed in the Primary domain name section.
It's been 24 hours and my new primary domain name still isn't active.
If you've set a linked domain name as your primary domain name, you may need to check whether this domain name is linked properly. For more information about how to link a domain name, see Linking domain names to your website.
What does it cost to use MYOB Atlas' email forwarding feature?
MYOB Atlas is free for the first 12 months. In the second year, you have the option of renewing at $5, $10 or $15 per month. The number of email addresses you can create depends on which plan you choose. For more detailed pricing information, see What does MYOB Atlas cost?
How do I edit or delete an email address?
To edit or delete an email address you've set up to use email forwarding with, click Email forwarding in the Settings menu. In the Email addresses section at the bottom of the Email forwarding page, click Edit or Delete next to the email address you want to edit or delete.
How and why would I make an email address inactive?
You may need to make one or more of your email addresses inactive if you choose to downgrade your MYOB Atlas plan. In this case, the number of active email addresses you're allowed will decrease. Before you downgrade you'll be asked to make sure that the addresses you want to keep are active, and all others are set as inactive.

To make an email address inactive, click Email forwarding in the Settings menu, and click the Edit link next to the email address you want make inactive. On the Edit email address page, deselect the Make this email address active option. Once you're finished, click Update.

How do I know if my new email address is working?
In the Email addresses list at the bottom of the Email forwarding page, you can see the time and date of the last email forwarded for each of your email addresses.

If you think your email address might not be working, try sending a test email to it and checking whether this time and date is updated. If you don't receive the test email, check that you've entered the correct email address to forward to, and that the email hasn't been sent to your Spam folder.

Note: Make sure you send your test email from a different address to the one that will be receiving forwards. This is because some email providers aren't able to forward emails to the same address that they've been sent from.

How do I find out which company is managing my domain names?
To find out who is managing your domain names, you can do a WHOIS search.

To do this, do a Google search for the term 'WHOIS search'. You'll find numerous websites that allow you to search the WHOIS records for your domain names. The WHOIS records will include details about the company who manages your domain names.

Linking social network accounts to your website (full article)

 

Can I link two Facebook, Twitter or LinkedIn accounts to my website?
Yes, you can. If you have multiple accounts for the one social network (for example, you may have both a personal and business Twitter account) you can link them all to your website.
Can I link my Facebook business page to my website?
Yes, you can link both personal Facebook accounts and Facebook business pages to your website. For more information, see Linking your Facebook business page to your website.
I've claimed my free domain name, so why can I still not see the Tell the world link?
If you've registered your free domain name but still can't see the Tell the world link, it may be because multiple MYOB Atlas websites have been set up using your ABN. The Tell the world link will only be visible for the website that registered the free domain name. For more information, see Registering your free .com.au domain name.

Integrating Google tools with your website (full article

What web address should I use when I create a profile in my Google Analytics account?
You need to use your MYOB Atlas website's primary domain name as your web address.

You can find your primary domain name by clicking the My account link in the Settings toolbar, and then clicking Manage domain names in the Domain names section. Your primary domain name is listed in the Primary domain name section.

How do I verify that my Google Analytics tracking code was implemented correctly?
You can verify that your tracking code was implemented correctly by checking your page's source code. For more information, see Checking Browser Source Code for Analytics Tracking Code.

Note that you'll need to log out of your website before you view your page's source code to confirm that the tracking code is on the correct page—the code does not appear in your source code while you're logged in.

How do I know whether Google Analytics has detected the tracking code on my website?
When you log in to your Google Analytics account, check the status next to your website profile. If your tracking code hasn't been detected, the status will be Tracking Not Installed.
How do I verify that my Google AdWords conversion tracking code was implemented correctly?
There are three options for verifying that your conversion tracking code was implemented correctly. For more information, see What can I do to verify that the conversion was implemented correctly?

Note that you'll need to log out of your website before you view your page's source code to confirm that the conversion tracking code is on the correct page—the code does not appear in your source code while you're logged in.

Selling and getting paid online

Selling your products and services online (full article)

 

What does it cost me to sell online through my MYOB Atlas website?
MYOB Atlas is free for the first 12 months. In the second year, you have the option of renewing at $5 per month, pay as you go. Or, you can upgrade to MYOB Atlas 10 or 15 and get access to extra features such as the ability to sell online and get paid securely with PayPal. For more detailed pricing information, see What does MYOB Atlas cost?
My company is set up as a trust. Can I sell online through my MYOB Atlas website?
PayPal does not permit trust entities to open a PayPal account of any kind. Unfortunately this means that you cannot create a PayPal account with the ABN that you used to create your MYOB Atlas website. See PayPal's Acceptable Use Policy for more details and read their User Agreement for full details regarding eligibility when opening a PayPal account.
What if I don't want to sell an item any more (say, if I run out of stock)?
If you don't want to sell an item any more, click Gallery on the public menu, and then click the Edit link at the bottom of the gallery item. Deselect the Make item available for purchase option to stop selling the item.

If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.

Why isn't my item showing up in Google Shopping?
If you've enabled a shopping cart on your website (which also involves adding a PayPal account) and selected the Make item available for purchase option for an item, it should appear in Google Shopping. If your item isn't showing up, make sure that:
  • you allow 24 hours for the item to appear. After adding an item to your gallery, it will generally take 24 hours for it to appear in Google Shopping.
  • your website title complies with the guidelines. Google Shopping uses your website title as your Store name, so make sure it complies with the Store name guidelines.
  • your item complies with the guidelines and policies. Make sure your item complies with Google Shopping's Editorial Guidelines and Policies. The most common reasons for items not complying include the following: + the item has no description, or has a description that's the same as the item name. + the item name or description contains excessive capitalisation. + the item image contains a watermark or promotional text. + the item falls into an unacceptable product category (see the table at the end of the Policies page).

Linking a PayPal account to your website (full article)

 

My company is set up as a trust. Can I sell online through my MYOB Atlas website?
PayPal does not permit trust entities to open a PayPal account of any kind. Unfortunately this means that you cannot create a PayPal account with the ABN that you used to create your MYOB Atlas website. See PayPal's Acceptable Use Policy for more details and read their User Agreement for full details regarding eligibility when opening a PayPal account.

Creating a gallery and adding gallery items (full article)

 

How do I change the default Sort by option?
Click the Edit settings link on the Gallery page, and then select a different option from the Sort gallery items by drop-down list.
How do I change the default display order of my gallery items?
Click the Edit display order link on the Gallery page, and reorder your gallery items by clicking and dragging them with your mouse. Then, when you sort your items by Default, they'll appear in the order you've chosen.
How many item categories can I create?
You can create as many categories for gallery items as you want. However, you can only apply one category to each gallery item.
What size will my item image be?
The size of the image depends on how you view the gallery item. You can view gallery items in List, Grid or Jumbo view. When you click an item in each of these views, a detailed view of the item appears. Image sizes are as follows:
  • List view: 90 x 90 pixels
  • Grid view: 202 x 202 pixels
  • Jumbo view: 462 x 462 pixels
  • Detailed view: the width is 470 pixels and the height varies depending on the original image size. If the width of your original image is not 470 pixels, it will be resized to 470 pixels, and the height will be resized so it's proportional to this.

When visitors click an item image while in the detailed view, the image will appear in a pop-up window in its original size.

Why can't I upload my item image?
You may be unable to upload your item image if:
  • the file format is not supported (you can only upload JPG, GIF and PNG files),
  • the image is larger than 15MB, or
  • the file is corrupted.

Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Add.

What happens if a visitor asks a question about one of my gallery items?
If a visitor uses the Ask a question form to ask a question about a gallery item, you'll receive an email with details of the visitor and the question they submitted. This will be send to the email address you've listed as your account email address.You can find this address by clicking My account in the Settings menu, and checking the Account email field in the Account information section.

If you've created a Google AdWords ad campaign, you can use Conversion Tracking to track visitors who click on your ad, then complete the Ask a question form for a gallery item. For more information, see Integrating Google tools with your website.

Can I hide my gallery from visitors?
Yes, you can set the Content visibility settings for this feature so that your gallery is hidden from your website. For more information, see Editing content visibility.
What if I don't want to sell an item any more (say, if I run out of stock)?
If you don't want to sell an item any more, click Gallery on the public menu, and then click the Edit link at the bottom of the gallery item. Deselect the Make item available for purchase option to stop selling the item.

If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.

Why isn't my item showing up in Google Shopping?
If you've enabled a shopping cart on your website (which also involves adding a PayPal account) and selected the Make item available for purchase option for an item, it should appear in Google Shopping. If your item isn't showing up, make sure that:
  • you allow 24 hours for the item to appear. After adding an item to your gallery, it will generally take 24 hours for it to appear in Google Shopping.
  • your website title complies with the guidelines. Google Shopping uses your website title as your Store name, so make sure it complies with the Store name guidelines.
  • your item complies with the guidelines and policies. Make sure your item complies with Google Shopping's Editorial Guidelines and Policies. The most common reasons for items not complying include the following: + the item has no description, or has a description that's the same as the item name. + the item name or description contains excessive capitalisation. + the item image contains a watermark or promotional text. + the item falls into an unacceptable product category (see the table at the end of the Policies page).

Getting paid online (full article)

 

What does it cost me to get paid through my MYOB Atlas website?
MYOB Atlas is free for the first 12 months with Getting Aussie Business Online.

In the second year, you have the option of renewing at $5 per month, pay as you go. Or, you can upgrade to MYOB Atlas 10 or 15 and get access to extra features such as the ability to sell online and get paid securely with PayPal. For more detailed pricing information, see What does MYOB Atlas cost?

My company is set up as a trust. Can I get paid through my MYOB Atlas website?
PayPal does not permit trust entities to open a PayPal account of any kind. Unfortunately this means that you cannot create a PayPal account with the ABN that you used to create your MYOB Atlas website. See PayPal's Acceptable Use Policy for more details and read their User Agreement for full details regarding eligibility when opening a PayPal account.