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  • Pay history not showing (AccountEdge v15.5 only)

 

 

AccountEdge Pro and Network Edition, Australia only

We've had reports that the Pay History in employee cards is not including values for pays processed in the new payroll year (1 July 2016 onwards). This also causes "Adjustment" to be displayed in entitlement reports.

The pay history is being calculated and tracked in the software - it's just not showing in the employee cards or in payroll register reports.

An update is now available to fix this issue

You'll be prompted to install this update when you open AccountEdge. You can manually check for updates by going to the AccountEdge menu and choosing Check for Updates. The new version is 20.1.7. Once the update is installed all your Pay History will be shown correctly.

If the issue persists after installing the update please call our support team on 1300 555 123.