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  • Troubleshooting a pay run with Single Touch Payroll reporting

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Your pay day using Single Touch Payroll reporting will look almost the same as it did before.


Error messageDescriptionResolution
Looks like some of your payroll information doesn't meet ATO requirementsSome of your payroll details need to be fixed before you can report this information to the ATO. If you choose to continue without fixing these problems, the report will be rejected by the ATO and you'll need to fix it and send it again.Click Update details. This opens up the







Although you don't need an online file, you do need to be connected to the internet

To send payroll reports, you need to be connected to the internet. If you are not connected to the internet, you can still process pay and send the report later (make sure you are still meeting your obligations with the ATO!).

Process pays




How do I know Single Touch Payroll is on?

Once you have set up payroll reporting (Single Touch Payroll), and you go to process a pay, you'll see a new message in the Pay Period window.