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You can view the details of payroll reports you've sent to the ATO. Most rejected reports will have some information you can use to troubleshoot the issue.

If you get a rejection, don't worry! Soon you'll be able to resend rejected reports. In the meantime, keep processing payroll like normal.

 

To view errors
  1. Go to the Payroll command centre and click Payroll Reporting.
  2. Click Payroll Reporting Centre.
  3. Click the ellipses button and choose View report detail.

    Payroll reporting centre, click ... and then View report details
  4. Fix the information listed in the error, or use the ATO error codes following to troubleshoot the error.

ATO errors

Error codeProblemResolution
CMN.ATO.GEN.200001

This error could be a result of a wrong ABN entered.

Get in touch with our support team on 1300 555 123.

CMN.ATO.AUTH.007You usually get this error when the ATO and MYOB data don’t match.Single Touch Payroll error CMN.ATO.AUTH.007
SBR.GEN.AUTH.006You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.Single Touch Payroll error SBR.GEN.AUTH.006