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Payroll reports that have a status of Rejected can't be resent to the ATO. You need to work out why the report was rejected, how to fix this, and how you can ensure your payroll information is sent to the ATO.

To view errors
  1. Go to the Payroll command centre and click Payroll Reporting.
  2. Click Payroll Reporting Centre.
  3. Click the ellipses button and choose View report detail.

    Payroll reporting centre, click ... and then View report details
  4. Use this table to troubleshoot the issue. If you can't find the error here, you can get in touch with our support team on 1300 555 123.

 

Error codeProblemResolution
CMN.ATO.GEN.200001

The wrong ABN has been entered during set up.

Payroll reporting error: "CMN.ATO.GEN.200001"

CMN.ATO.AUTH.007You usually get this error when the ATO and MYOB data don’t match.Single Touch Payroll error CMN.ATO.AUTH.007
SBR.GEN.AUTH.006You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.Single Touch Payroll error SBR.GEN.AUTH.006