Just these help pages, not phone support or the product itself
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There are two ways you can use two-factor authentication (2FA) and it's important to use a method that works for you. By default you'll be set up for email 2FA, but it's easy to switch to an authenticator app.
Which 2FA method is best for you depends on what devices you use, and how you access your account. See below for a comparison between app and email 2FA.
Authenticator apps are the easiest and most secure 2FA method for most people.
An authenticator app is an app that you install on your phone or tablet which generates a secure authentication code which you'll need to sign in to your MYOB account. You don't need internet access to use an authenticator app, but you do need to have access to the device each time you sign in.
You can also download single use backup codes, in case you temporarily lose access to your device.
If you don't have a smartphone or other mobile device, or you can't use it for 2FA, email 2FA might be the best option for you. By default you'll be set up for email 2FA, so there's nothing you need to set up. If you've switched to app 2FA but want to go back to email 2FA, learn how to switch.
Email 2FA uses the email address you sign into your MYOB account. When you sign in you'll be emailed a code, which you'll use to gain access to your account.
To use email 2FA, you'll always need internet access, and access to your email inbox each time you sign in. There are no backup codes for email 2FA, so if you lose access to your email account you'll need to contact us to recover your account.