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AccountRight Plus and Premier, Australia only

Payroll reports that have a status of Rejected can't be resent to the ATO. You need to work out why the report was rejected, correct the issue, then the information will be sent to the ATO on your next pay run.

Error codeProblemResolution
CMN.ATO.GEN.200001

The wrong ABN has been entered during set up.

Payroll reporting error: "CMN.ATO.GEN.200001"

CMN.ATO.AUTH.007You usually get this error when the ATO and MYOB data don’t match.Single Touch Payroll error CMN.ATO.AUTH.007
SBR.GEN.AUTH.006You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.Single Touch Payroll error SBR.GEN.AUTH.006
CMN.ATO.AUTH.011Tax or BAS agents only. The client you reported is not associated with the Agent ABN or Registered Agent Number you supplied when you set up STP.You'll need to update your STP details.
CMN.ATO.PAYEVT.EN92168The update is referring to a previous year where STP reporting did not occur.You're trying to do an update event for a previous payroll year where there are no reported amounts to update. You'll need to prepare a payment summary for these employees. This could happen if the employee hasn't been paid since setting up STP.
CMN.ATO.PAYEVT.00019

The date entered for the pay update date must not be later than today's date.

(Known issue 01/07/2019) - If you received this error for a pay dated on the 01/07/2019, ignore the rejection and your YTD details will be sent on your next pay run.

Check your payroll dates to make sure they are not future dated.

Getting a different error? Authentication errors like these are generated by the ATO, so check their list of errors for more details.

 

To view errors
  1. Go to the Payroll command centre and click Payroll Reporting.
  2. Click Payroll Reporting Centre.
  3. Click the ellipses button and choose View report detail.
    Payroll reporting centre with rejected report ellipsis clicked
  4. Use the table above to troubleshoot the issue. If you can't find the error here, check the error list on the ATO website or get in touch with our support team on 1300 555 123.
  5. Once the error is fixed the details will be sent when you process your next pay run.

Do you need to fix a pay, such as an overpayment or underpayment? See Fixing a payroll overpayment or underpayment.

  FAQs


What information is sent to the ATO?

What information is sent to the ATO?

Only your employees' year to date figures are sent to the ATO. Take a look at this quick video to learn more.

Also check this ATO information about viewing your reports for Single Touch Payroll via the Business Portal.

How do I fix or delete a report that's been sent to the ATO?

How do I fix or delete a report that's been sent to the ATO?

You can't delete or "undo" a report that's been sent to the ATO. Instead, the next time you record a pay and submit it to the ATO, the latest year-to-date totals will be submitted.

This means if you've reported a wrong amount to the ATO, reverse or delete the incorrect pay, record it again and submit it to the ATO.

Take a look at this quick video to learn more.

What if I need to send updated information to the ATO after the last pay for the year?

What if I need to send updated information to the ATO after the last pay for the year?

If there's no more pays left to process for the payroll year, you can record a $0 (zero dollar) pay any employee whose information has changed.

Remove all hours and amounts from the pay. When the $0 pay is recorded, you'll be prompted to declare and send the details to the ATO. The employee YTD amounts are then sent to the ATO.