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Access to your online company file and other AccountRight online services is determined by a person's online access level.

Online access is different to company file access which is controlled through your user access settings. Also learn how to manage users to control access to your company file.

The online access levels are:

Online owner

This is the person who set up the AccountRight subscription, and it's the highest level of online access.

In addition to the functions permitted by an online administrator, an online owner can perform these functions for their software serial number:

Changing or adding an online owner

If you need to change the person listed as the online owner, or add another owner for your company file, contact our customer service team on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand).

Online administrator

After accepting an invitation to be an online administrator, a person can work with any company file listed under the owner’s software serial number. You would only give online administrator access to a person you trust to manage user access to your company file data, such as your office manager or your bookkeeper.

An online administrator can also:

Online file user 

An online file user can work with any company file they have accepted an invitation to use. This is the basic level of online access given to people you want to work on your company file.

Changing a user's online access level

As people within your business change roles, the type of access they have to AccountRight and the tasks you need them to perform in relation to your company files might also need to change.

For example, as a staff member takes on more administrative responsibility, you might want to give them the ability to add new users or set up bank feeds.

See Change a user's online access level.

Need to change the online owner?

If you need to change the person listed as the online owner, or add another owner for your company file, contact our customer service team on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand).