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  • Why do I need to update AccountRight?


 

 

New versions of AccountRight are designed to give you more time saving features, help you stay on top of your obligations, keep your data safe and fix things that didn't go to plan (okay, fix the bugs). If you're working online, you also need the latest version to get the best online experience and performance.

As updates are released, older versions no longer work online. If your file's online, even if it's checked out, you must update to the latest AccountRight version (2018.3).

If you use
You won't be able to open online files after
AccountRight 2018.115 August 2018
AccountRight 2018.212 December 2018
How do I know if I need to update?
  • You'll see the Update now button when you open AccountRight
  • You'll receive a message from MYOB about updating (for example, via email or a message in AccountRight)
  • You'll see this message when opening AccountRight:
  • You're not using the latest version supported online (2018.3). To see which AccountRight version you're currently using, open AccountRight, go to the Help menu and choose About MYOB AccountRight. Learn about the latest version.

Download and install the update

If you have a current AccountRight subscription you can download the latest version. Just right-click the Download button and save the file to your Desktop.

InstallIf you 
AccountRight PC Edition
  • Work online or offline
  • Need a simple installation (Windows administrator access not required)

Most AccountRight users just need this version.

AccountRight Server EditionWork offline and store company files on a file server to share on a local network
All available updates are also accessible through the MYOB Software Downloads page .

Want more information on which AccountRight installation to choose?

To install the update
  1. Double-click the downloaded file. In the installation window that appears, follow the on-screen instructions.
  2. After the installation is complete, open AccountRight 2018 using the new shortcut that's been added to your Desktop.
  3. Open each company file you use. If prompted to upgrade, click Yes.

    To upgrade an online company file, you must be the online administrator of the file.

  4. Finally, delete the installation file. Now you're up to date.

Updating AccountRight on multiple computers

If you work on a company file on more than one computer (e.g. at home and at the office), you should install the AccountRight update on each computer before upgrading your company file.

If you're using AccountRight on a network, learn how to update your networked computers.

Have a question about updating? Ask the experts on the MYOB community forum.

Keeping AccountRight up to date

Updating from within your software is the easiest way to keep it up to date. When you open your company file, AccountRight will check for any updates you're entitled to. If one is available, you'll be prompted to download and install it.

Click Update now and follow the onscreen instructions to install the update.

Not seeing the Update button? See the Frequently Asked Questions below.

  AccountRight updates FAQs


Why doesn't 'Update now' work?

If clicking Update now in AccountRight isn't working, the latest version might already be installed—look for the 2018.3 desktop shortcut:

If 2018.3 is not installed follow the steps below:

  • Download the latest AccountRight version (subscription required): 
    1. download PC Editiondownload Sever Edition
    2. Right-click the downloaded file and choose Run as administrator.
  • Install Windows updates. Install all Important updates, and any Optional updates for .NET Framework.
  • Try temporarily disabling the antivirus or firewall program on your computer then try the update again. Most programs like this can be temporarily disabled by right-clicking the program icon (near the clock in your Windows taskbar) and choosing the Disable option. See your antivirus or firewall program help for instructions.

    After AccountRight has installed, turn these programs on again.

After installing, why is the AccountRight icon opening my previous AccountRight version?

After installing, why is the AccountRight icon opening my previous AccountRight version?

If you still have a previous AccountRight version on your computer, make sure you're using the correct shortcut icon to open the latest version. The desktop icon is labelled according to the version it will open.

AccontRight 2018.3 and 2018.2 desktop shortcuts

If you have pinned a previous version to your task bar, unpin it and pin the new version.

Why am I being asked to Modify or Uninstall?

Why am I being asked to Modify or Uninstall?

If you're asked to Modify or Uninstall this means you have already installed the latest version of the software. Click Close on this message and access the software from your desktop or start menu.

Modify setup window

I just updated - why am I being asked to update again?

I just updated - why am I being asked to update again?

Make sure you're opening the new version of AccountRight that you've just installed. Look for the new AccountRight icon on your desktop and in the Windows Start menu.

How do I know if I'm using the PC or Server Edition of AccountRight?

How do I know if I'm using the Server Edition of AccountRight?

To check if you're using the Server Edition, look for SE in your desktop shortcut description.

If there's no SE, you're using the PC edition.

Why can't I install the update?

If you have downloaded an AccountRight update, but can't install it, here's two things you can try:

  1. Rename the downloaded file to put .exe at the end:
    animation showing filename being changed
  2. Use Google Chrome to download the file (download Chrome here). We've seen cases where other browsers, like Internet Explorer, can affect the file extension of downloaded files. What browser am I currently using?