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Can't log in to your portal due to 2FA (two-factor authentication) issues?

See these help pages:

The web pages are blank, or no information displays

Are you using the latest version of a supported browser?

  • Mozilla Firefox
  • Google Chrome
  • Microsoft Internet Explorer
  • Microsoft Edge
  • Apple Safari.

Please use one of the listed browsers or upgrade your existing browser to the latest version.

Error message: Sorry, but it seems you failed to authenticate...

If you're getting a message to check your credentials, you're probably accessing your portal using an email address that is different to the one that your advisor is using for you.

Check the email invitation you received from your advisor. This email has the address that your advisor is using for the collaborative portal.

If the email address on the invitation is incorrect, let your advisor know and they'll re-send the invitation with the correct email.

See also: FAQ