Do not delete this page - MYOB Practice navigates to it from within the product
This page is only relevant if you’re an MYOB Partner and don't use MYOB AE/AO.
If you’re an MYOB Practice administrator, or the primary contact of the practice, you can add or remove staff members as MYOB Practice users.
Before you can add a staff member as an MYOB Practice user, they need to have an account in my.myob. If they don't have one, you need to make one for them.
You need to be a Practice Administrator or a primary contact of the practice to add or remove users from my.myob.
- Sign in to my.MYOB and go to My Account > Maintain Users.
- Click Create New Contact.
- Enter the staff member's details, including their contact role: General or Administrator.
- Click Create.
If you have any issues when following these steps, check the troubleshooting section at the bottom of this page.
Adding or deleting a staff member in MYOB Practice
Before you can add a staff member as an MYOB Practice user, they need to have an MYOB account. If they don't have one, follow the To create a user in my.myob procedure on this page.
On the left of MYOB Practice, click Settings and choose Staff.
On the top right of the page, click Add staff.
Enter the staff member's email address that's associated with an MYOB account.
Click Add staff. The staff member is added with a General role
If you want to give them an Administrator role, you can manage staff roles in MYOB Practice.
You can't remove yourself as a staff member.
On the left of MYOB Practice, click Settings.
In the Staff tab, select the staff member you want to remove.
Click Delete staff.
Troubleshooting issues when creating a user in my.myob
If you're creating a my.MYOB account and an error appears saying the user already has a my.MYOB account, you can't create another account for the user. Try adding them to MYOB Practice as a staff member by following the To add a staff member procedure. If you have any issues when following the procedure, contact MYOB Support for help adding the user.
Ensure you're a practice administrator or primary contact of the practice. If there are other practice administrators in your practice who have access to the Maintain Users page, ask them to change your account's User Type to Administrator.
If no one else in your practice can access the Maintain Users page in my.MYOB, contact MYOB Support.