If you're creating a my.MYOB account and an error appears saying the user already has a my.myob account, you can't create another account for the user. Try adding them to MYOB Practice as a staff member by following the To create an MYOB Practice user procedure below. If you have any issues when following the procedure, contact us for help adding the user.
Ensure you're a practice administrator or primary contact of the practice. If there are other practice administrators in your practice who have access to the Manage practice users page, ask them to change your account's permissions.
If no one else in your practice can access the Manage practice users page in my.myob, contact us.
This procedure adds staff from your practice as MYOB Practice users. Before you begin, you need to have created a my.myob account for those staff. If they don't have an account, first complete the above procedure, To create a my.myob account for other staff in your practice.