- Created by MiriamA, last modified by MartinW on Mar 07, 2023
https://help.myob.com/wiki/x/bAcNB
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New Zealand only
- This page shows issues that have been resolved in Practice tax (NZ).
- We update this page as issues are fixed. If you can't find your issue, check the known issues page.
- To see what we've released and to check for upcoming features, visit our what's new and coming soon pages.
Page last updated: 07 March 2023
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax notices | Provisional tax notices aren't including amount due for interim Student loan | Resolved – 27 February 2023: When an interim Student loan (SLS) amount is due, the amount isn't being included in provisional tax notices. | 00727260 |
| Tax notices | Incorrect IR8 and IR9 rates in tax notices when reconciling IR assessments | Resolved – 10 February 2023: When you receive an IR assessment and click Add MYOB transaction in Data reconciliation or when preparing the Tax notices, the calculation would sometimes use the wrong tax rate for Māori authorities and Clubs or societies. | 01004684 and 01014978 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax return validations | Error 21 for incomplete shareholder, beneficiary, settlor, or partner or owner details | Resolved – 15 November 2022: We've added and changed validation warnings and errors to help you complete these sections. For an IR6, these validations will appear if you've started filling in a beneficiary or settlor section regardless of whether it is required. Original issue: When you validate, an error won't show if you've not completed all the required fields in the following sections:
If you file the return without filling in the required fields, you'll get error 21. | – |
| Tax return validations | Error 21 for incomplete transfer details | Resolved – 15 November 2022: We've added and changed validation warnings and errors to help you complete the transfer section. Original issue: When you validate, an error won't show if you've not completed all the required fields in a transfer section. If you file the return without filling in the required fields, you'll get error 21. | – |
| Tax statement | Additional provisional tax to pay line isn't printing if next years provisional tax is estimated | Resolved – 15 November 2022: When you prepare a return before the final provisional tax instalment is due, an additional line should print on the tax statement that shows how much of the current years provisional tax is still due on the final provisional tax due date. When next years provisional tax is estimated, the line is not printing. | 01000940 |
| Workpapers & schedules | Transfers received schedule doesn't show the correct tax type the transfer came from | Resolved – 15 November 2022: In the Transfers received schedule, the tax type will now display the correct source. If no source can be identified, such as for a transfer manually entered in Data reconciliation, then Transfer will display. Also, a period column has been added. Original issue: The Transfers received schedule always shows the tax type as Income tax regardless of where the transfer was received from. | 00962205 |
| Workpapers & schedules | Overseas income schedule calculating negative tax credit | Resolved – 15 November 2022: A negative overseas tax credits claimable amount is being calculated when:
This is incorrect and will cause an error 21 to be received if the return is filed with the negative tax credit. | – |
| IR issues affecting MYOB Practice tax | IR shutdown | Resolved – 7 November 2022 IR has announced that it'll shut down its systems over the weekend beginning Saturday 8 October. This will affect MYOB Practice's connection to IR. | – |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax return | The UOMI calculator always uses P3 if your client has no IR provisional tax instalments | Resolved – 19 October 2022 If there are no IR provisional tax instalments in Data reconciliation, the Use of money interest (UOMI) calculation always uses the day after the final instalment as the start date, even if you select the day after the first or second instalment as the start date. This only happens if you use the Calculate UOMI option in the UOMI calculator, not if you override and manually enter the UOMI amount. Learn more about your UOMI options. | – |
| Tax statement | IR7 – headings for tax credits in the tax statement are confusing | Resolved – 6 October 2022 The headings for Non-refundable tax credits allowed and Refundable tax credits in an IR7 caused confusion because the tax credits aren't refunded in the IR7 itself. | 01068357 |
| Tax return validations | IR7 – validation error incorrectly displays when expenses are active | Resolved – 6 October 2022 If any expenses are marked as active, the error “Other passive income has been overallocated” incorrectly displays when all items are correctly allocated. | 01057933 |
| Tax return validations | No UOMI warning when RIT is more than $60,000 | Resolved – 6 October 2022 When Residual income tax (RIT) is over $60,000, no warning displays as a reminder to check if Use of money interest (UOMI) applies. | 00719844 |
| Tax statement | Payment summary doesn't show penalties | Resolved – 6 October 2022 The main part of the Tax statement shows penalties due for 2022, but the payment summary doesn't include them under the terminal tax's due date column. | 01121617 |
| Tax return validations | Transfers error incorrectly displays | Resolved – 6 October 2022 | 01104512 |
| Tax return validations | IR3 – error 2002 displays when the ACC calculation is greater than the PAYE on Income with tax deducted | Resolved – 6 October 2022: We've made a change, so the calculation of ACC doesn't result in ACC being more than PAYE. In November 2022, IR will be removing error 2002 from gateway services. Until then, you may still see the error when filing an IR3 return in this situation. | 01107941 |
| Tax return validations | IR10 – when Other expenses is negative, the error isn't clear | Resolved – 6 October 2022 The error message isn't clear when the Other expenses amount is negative. You need to adjust the Total expenses amount to correct the issue. | – |
| Compliance settings | Compliance settings data failed to save for new clients | Resolved – 4 October 2022: We've changed the requirements for compliance settings so that you only need to enter the current year. We also updated the error message: "Before you can save, you need to complete the mandatory fields including the ‘Agency’ for the current tax year under the year-based settings." Original issue: When you try to save compliance settings for the first time after creating a new client, you may receive the error: "Before you can save, you need to complete the mandatory fields including the ‘Agency’ for all years under the year-based settings." | 01073905 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax return | Validation error: Attribution of income/(loss) option must be selected | Resolved – 20 September 2022: We've fixed the issue that was causing the error to appear incorrectly when you validated an IR7 return and had selected an option in the Income/(loss) attribution field. The error will still appear if you haven't validated the return since this fix. To clear the error from the return, validate the return again. Original issue: When you validate an IR7 return and have selected the Income/(loss) attribution field, you'll incorrectly see the error: "Attribution of income/(loss) option must be selected". | 01129473 |
| Tax return validation | 2022 IR3 – IETC warning messages may incorrectly display when there are losses brought forward | Resolved – 15 September 2022 When you've got a return where there are losses brought forward, the Independent earner tax credit (IETC) is incorrectly showing these validation messages:
| 01051794 |
| IR issues affecting MYOB Practice tax | IR3 – when total tax paid is more than trust income, error 2010 displays and the return can't be filed | Resolved – 15 September 2022: IR have removed error 2010, which allows you to file an IR3 when the total tax paid is more than the trust income. In MYOB Practice, we'll now show a warning instead of an error in this scenario. Original issue: IR don't allow you to file an IR3 when the total tax paid is more than trust income even though it can be a valid scenario. You'll get error 2010 if you attempt to file a return in this scenario. | 00509982 |
| Tax returns | IR6 – the taxable income isn't correct when a trust has a current year loss, but is distributing some income to the beneficiaries | Resolved – 15 September 2022: In an IR6, when the total trust income for the current year is a loss and some income is being distributed to the beneficiaries, the total income in the return and on the tax statement is incorrect. | 00830699 |
| Tax statement | Tax statement sometimes doesn't subtotal income and tax credits | Resolved – 15 September 2022: A subtotal will now always display in the income section, even if there is no income. Original issue: In some scenarios, the tax statement doesn't include a subtotal for the income and tax credits. | – |
| Tax return validation | Missing validation for errors | Resolved – 15 September 2022: We've added extra validations for two scenarios:
If you'd filed returns in these scenarios without correcting the issues, you'd receive a rejection with error 21. Now, you'll get an error for these scenarios when you validate your return (before filing). Original issue: When you validate a tax return, sometimes no error will appear and IR will reject the return with error 21. | – |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Compliance settings | Can't update GST details, Balance month or Extension in existing Tax notices | Resolved – 10 August 2022: You no longer need this workaround as the tax notices and statements will be automatically updated. Read about the change on the What's new page, or learn more about updating your Compliance settings. Update – 1 July 2022: This is in progress and listed on the Coming soon page. Original issue: When you've changed the GST details, Balance month or Extension in your client's Compliance settings, the changes won't show in existing tax notices. | 00642930 |
| Tax returns | No option to transfer for COVID-19 support payments | Resolved – 10 August 2022: We've added the option for COVID-19 support payment (CSP) to Account type for transfers. Original issue: In the Account type, there is no option for a COVID-19 support payment (CSP). | – |
| Tax returns | IR3NR – the error 2053 doesn't always display correctly when PIE credits overclaimed | Resolved – 10 August 2022 For error 2053 in an IR3NR:
Original issue: In an IR3NR, the error 2053 doesn't always display correctly when PIE credits are overclaimed. | – |
| Tax returns | Unclear validations messages | Resolved – 10 August 2022: We've made changes to validation messages to be more consistent and informative. These changes have been in relation to interest, dividends and residential rental income. Also, we've improved the wording when an IRD number isn't valid and when you receive error 21. Original issue: There are some inconsistent and unclear validation messages. | – |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax returns | Tax returns stuck | Resolved – 22 July 2022 When you open a tax return, it may be stuck with the status Job locked and Upgrading. | 01074266 |
| IR issues affecting MYOB Practice tax | Pre-populated data missing in 2022 tax returns for amounts brought forward | Resolved – 11 July 2022: IR have confirmed that this issue is resolved. Learn more. Update – 17 May 2022: IR have released an update for this issue. Original issue: IR have confirmed that the amounts brought forward from 2021 are not in the pre-populated data being received for 2022. This data should be populated into 2022 tax returns when they're created. IR are investigating this issue. Example of fields not being automatically populated:
| 00988186 |
| Compliance settings | Compliance settings data failed to save for existing clients
| Resolved – 11 July 2022 Update – 7 June 2022: We're working on a fix that will populate the missing 2022 compliance settings. Update – 10 May 2022: In addition to being an issue with data rollover, this issue can happen when saving compliance settings for existing clients. You may receive the error: "Error occurred, try again". Original issue: For some clients, the data for Compliance settings has failed to rollover from the 2021 year into 2022 and 2023. When you try to manually set up and save the 2022 Compliance settings, you may receive the error: "Error occurred, try again". | 00986142 |
| Data reconciliation | 2018 years are displayed in the Data reconciliation views | Resolved – 6 July 2022: We’ve made a change so the 2018 year is no longer available in Data reconciliation for both the All Client view and the client-centric view. Original issue: MYOB Practice should only show 2019 and later years in Data reconciliation, but for some clients the 2018 year is also displaying in the All Client and client-centric view. | 00767049 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax notices | Can't split the provisional tax lump sum across two instalments (50/50) instead of the usual three instalments. | Resolved – 22 June 2022: We've added a feature that offers the 50/50 split of provisional tax. Learn more. Update – 1 April 2022: We're working on a feature that offers this option. Learn more. Original issue: MYOB Practice doesn't have an option for clients who are eligible for the 50/50 split of provisional tax. | 00628063 |
| Tax statement | Provisional tax is not splitting correctly when it can't be split evenly | Resolved – 14 June 2022 When provisional tax can't be split evenly, the last instalment has the difference, but the difference can sometimes be more than $1. When this occurs, the instalments don’t agree to what the tax notices and myIR display for the same instalment. | 00767071 |
| Tax returns | Improvements to validations | Resolved – 9 June 2022 Various changes have been made to validation messages to add new messages and make existing messages more consistent and informative. | – |
| Tax return | IRD number fields allows more than 9 characters | Resolved – 9 June 2022: IRD number fields will now only accept 9 characters. If an IRD number with more characters is pasted into the field (such as with hyphens), it will be truncated. Original issue: IRD number fields accept more than 9 characters. If the extra characters aren't removed before the return is filed, the return will be rejected. | – |
| Tax statement | Settlor details are printing at the end of the tax statement | Resolved – 9 June 2022 Settlor details entered in an IR6 are printing after the tax statement when there are no beneficiaries instead of on a new page. | 01018110 |
| Tax statement | IR6 Date of birth or commencement date prints incorrectly | Resolved – 9 June 2022 In an IR6, the date of birth or commencement date of beneficiary or settlor may not print correctly after it's been edited. | 01021440 |
| Tax returns | IR7 Attribution of income/(loss) field not able to be populated | Resolved – 9 June 2022: The Attribution of income/(loss) option can now be selected if it hasn't been automatically populated. Original issue: The IR7 Attribution of income/(loss) field is blank and can't be selected after the return has been rolled. | 01017028 |
| Documents | Attached documents are being removed | Resolved – 9 June 2022 If you attach a document to the IR Statements section in a Data reconciliation entry, and you refresh the page or select another Period, the document will no longer be attached. This only happens for new documents you attach. Documents that you previously attached to the IR Statements section, and documents in the Unreconciled transactions and Unreconciled transactions sections aren't affected. | 01016042 |
| Tax statement | IR6 Settlor and beneficiary jurisdiction does not print the full country name | Resolved – 9 June 2022 When the Settlor and beneficiary tax jurisdiction details print on the IR6 Tax statement, only the two digit country code prints, rather than the full country name. | – |
| IR issues affecting MYOB Practice tax | Can't enter negative amount for owner equity in IR6 | IR6 only Resolved – 9 June 2022: IR have confirmed that they've fixed this issue. We've updated MYOB Practice to allow negative values in the Owners equity field. Original issue – 23 May 2022: When you try to enter a negative amount into the Owners Equity field (under Additional reporting requirements > key point 37 - Equity), the value isn't accepted. The field will only accept positive amounts. IR have confirmed that they don't currently allow negative values for this field. They're investigating the issue. | 01016274 |
| Workpapers & schedules | Overseas income schedule's name missing in 2022 tax return | Resolved – 2 June 2022 When you've rolled over the Overseas income schedule from a 2021 tax return, the 2022 tax return may have Overseas income's name missing in:
| 01014332 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax returns | IR3NR was showing some field validations incorrectly | Resolved – 27 May 2022 The IR3NR validations for interest, dividends, royalties, NZ income with tax deducted, Māori authority income and PIE income are unclear and appear against the incorrect field. | – |
| Tax statement | The sentence on provisional tax method isn't displaying when estimation is 0.00 | Resolved – 27 May 2022 The information on the 2023 provisional tax method should display in a sentence under the payment summary on the 2022 tax statement. Currently, when the method is Estimation and the estimated amount is 0.00, the sentence isn't displayed in the tax statement. If the estimation is more than 0.00, the sentence displays correctly. This issue doesn't affect 2021 tax statements. | 01006653 |
| Tax statement | Bank account details not displayed in tax statements | Resolved – 27 May 2022 The bank account number isn't displayed in the Tax Statement report for 2022. The bank account number still appears in the:
| 01006655 |
| Tax statement | The payment summary is showing the incorrect amount due for 2023 provisional tax | Resolved – 27 May 2022 In some instances, the payment summary is showing the incorrect amount due for the first 2023 provisional tax instalment. In most cases, the amount showing is the 2022 first provisional due amount when the amount should be 0.00. | 01009482 |
| IR issues affecting MYOB Practice tax | Transfers in tax returns not being processed | Resolved – 18 May 2022: See IR's update for details. Update – 11 Feb 2022: IR have released an update for this issue. Original issue: IR have confirmed that some transfers aren't being processed when the return is filed and the amount is being refunded instead. | 00765343 |
| Tax return | IR526 does not display the return year | Resolved – 10 May 2022 The tax year isn't displayed when in the IR526 main form, or on the printed tax statement. | 00695329 |
| Tax return | The tool tip on the IRD number field in an IR4 shareholders and IR6 beneficiaries is misleading | Resolved – 10 May 2022 The tool tip on the IRD number field for the IR4 shareholders and IR6 beneficiaries is misleading as it says to enter 000-000-000, but hyphens shouldn't be entered. | 00597511 |
| Tax statement | IR526 Transfer dates not formatted in an easy to read way | Resolved – 10 May 2022: The date displayed for transfers will now be in dd/mm/yyyy. Original issue: Transfer dates display in yyyymmdd format and aren't easy to read. | – |
| Data reconciliation | Data reconciliation page timing out | Resolved – 7 May 2022 The Data reconciliation page is sometimes taking a long time to load when you open it and after you've changed the filters. | 01001820 |
| Tax returns | Missing validation error messages for schedules and workpapers | Resolved – 6 May 2022 When you validate a tax return, the errors for the rental statement and working for families workpapers and schedules aren’t appearing at the top of the tax return. | – |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax notices | Some terminal tax notices for 7 April 2022 and/or some provisional tax notices for 7 May 2022 are missing. | Resolved—21 April 2022 Update—12 April 2022: We're recreating all missing provisional tax notices for 7 May 2022. Update—8 April 2022: We've recreated the terminal tax notices for 7 April 2022 where it was expected a payment might be due. If you were affected by this issue, you would have received an email from MYOB. Original issue: When you're in the Tax notices page:
| 00984906 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax returns | Tax statement—the report is incorrect when there are transfers received and the return is prepared before the final provisional tax is due | Resolved—31 March 2022: This is fixed for 2022. Original issue: The Tax statement report is incorrectly displaying the provisional tax to pay, and the refund due, when there are transfers received and the return is prepared before the final provisional tax is due. The Tax return & schedules report, including the tax return, are correct apart from in some instances—the Tax return is sometimes also incorrect due to the expected filing date. Removing the expected filing date corrects the tax return, but the tax statement is still incorrect. | 00641503 |
| Tax notices | Tax notice incorrectly showing error message, 'Something went wrong' | Resolved—30 March 2022: When you try to open a tax notice that's status is Approved, Ready for client or Sent, you might incorrectly receive this error message: "Something went wrong". | 00929043 |
| Tax notices | Terminal notice shows incorrect amount to pay when the return has a refund | Resolved—16 March 2022: This is fixed for the remaining unlocked notices. Update—24 February 2022: Most of the unlocked tax notices for 7 April have now been recalculated and fixed. There is still a small group of notices that we're working to fix. Update—3 February 2022: Unlocked tax notices from 7 February have been fixed and recalculated. The April tax notices have not yet been updated. Original issue: When the assessment for a tax return is a refund, and the refund has been received, the terminal tax notice shows that there is tax to pay when it should be nil. Data reconciliation shows the correct information. | 00828842 |
| Tax returns | Can't sync tax return data | Resolved—3 March 2022 When you're in a tax return and click Sync tax return data, you may receive this error message: "We can't sync the tax return data. Try again in a few minutes." This issue can affect all return types. To see the latest information on this incident, check the status page. | 00955728 |
| Filing | Tax return's status remains as Filing with IR | Resolved—3 March 2022 When you file a tax return to IR, you may receive the message: "Waiting for a response from Inland Revenue. Last request sent XX Mar 2022". This issue can affect all return types. This issue is sometimes resolving itself, but not always. | 00955767 |
| Data reconciliation | Assessments date displays differently to myIR | Resolved—2 March 2022: This has been resolved for all future assessments. Any assessments received before this date will not be corrected Original issue: When assessment has been received, the date is displaying one year earlier than it should. For example, a 2021 assessment has the date 01/04/2020, but should display 01/04/2021. | 00739936 |
| Tax notices | Terminal tax notices aren't including amounts due for SLS or FAM | Resolved—1 March 2022: We've finished working on Working for families (FAM). Learn more. Update—21 December 2021: We've updated the SLS and FAM assessments so that they now populate into terminal tax notices, but we're still working on displaying refunds, transfers and other transactions in FAM and calculating the amount due. Learn more. Original issue: When an assessment with an amount due exists in Data reconciliation for Student loan (SLS) or Working for families (FAM), the amount isn't being included in the terminal tax notice. | 00785592 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax returns | IR833 is showing an error when the dates are valid | Resolved—18 February 2022 | 00928641 |
| Tax returns & schedules | Information disappearing in schedules that receive pre-populated data | Resolved—11 February 2022 Update—20 December 2021: We've made some improvements to fix this issue, but you may still experience some issues until it's fully resolved. Update—22 November 2021: We're working on a fix for this issue. Original issue: When you've entered information into a tax schedule and that schedule has received pre-populated data from IR, the information will sometimes disappear and not show in the tax statement. | 00735715 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Compliance tab | Compliance tab is missing | Resolved—18 January 2022 When in MYOB Practice, the Compliance tab is missing. | 00907434 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax notices | Can't update Provisional tax option | Resolved—21 December 2021 When you change the Provisional tax option to either Standard or Estimate, the following error message appears: "We encountered a problem when updating the prov tax option to Estimation/Standard. Please try again or contact our support team." | 00902852 |
| Tax returns: Tax schedules | Incorrect validation error in Look through company (LTC) income | Resolved—6 December 2021 The validation error message, 'Can't claim both look-through company non-allowable deduction and look-through company prior year non-allowable deductions', will incorrectly appear in the tax return when you've taken the following steps:
| 00824680 |
| IR issues affecting MYOB Practice tax | Incorrect prepopulation for 2020 tax returns' interest and dividend income | Resolved—1 December: IR have confirmed that this issue has been resolved. Learn more. Update—29 July: IR have confirmed they're working on a fix for prepop with non-standard balance dates. Update—3 June: IR has confirmed this is an issue at their end. They are investigating. Where you have a client with a non-standard balance date, 2020 Tax returns prepopulate with Interest and Dividend income that is applicable for 2021. | 00672121 |
| IR issues affecting MYOB Practice tax | Incorrect prepopulated income | Resolved—1 December: IR have confirmed that this issue has been resolved. Learn more. Update—25 May: IR has confirmed this is an issue at their end. They are investigating. Where you have received a client's prepopulated income, the line items do not match what you see in myIR, but the total amount is the same. Learn more about prepopulating data in tax returns. | 00660252 |
| IR issues affecting MYOB Practice tax | Incorrect prepopulation for Income with tax deducted | Resolved—1 December: IR have confirmed that this issue has been resolved. Learn more. Update—29 July: IR have confirmed they're working on a fix for prepop with non-standard balance dates. Update—3 June: IR has confirmed this is an issue at their end. They are investigating. Original issue: Where you have client with a non-standard balance date, the prepopulation from PAYE is incorrect and displays amounts from the non-standard period instead of April to March. | 00671219 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Data reconciliation: Data refresh | IR data didn't refresh overnight | Resolved—16 November 2021 Update—15 November 2021: We've working on fix to process the IR data that wasn't received between Thursday 4 November and Monday 15 November. Original issue: From Thursday 4 November onwards, some of your tax clients' IR data wasn't refreshed overnight. The following error message is displayed: "(X) tax clients' IR data wasn't refreshed overnight. View clients." | 00816752 |
| Tax notices | Unable to mark some tax notices as Sent | Resolved—11 November 2021 When you mark tax notices to the Sent status, you might receive the following error: "Sorry, there was a problem changing (X) tax notice statuses. Please try again or contact our support team." | 00815020 |
| Tax return & schedules | Passive partnership income still attracting ACC levies | Resolved—9 November 2021: We've added an alert for 2021 tax returns that let's you know that the Passive or active? column is redundant. The column has been removed for tax returns in 2022 and onwards. Original issue: When you've filed a tax return that has passive income entered in the Partnership income, the return incorrectly receives an ACC invoice for this income. Currently, you can only enter active income into partnership income. In the Partnership income schedule, the Passive or active? field will be automatically selected and shouldn't be changed. | 00788194 |
| Tax notices | Email subject doesn't contain client name when sending email from within the tax notice | Resolved—8 November 2021 When you send individual tax notice emails from within tax notice's Send email to client window, the Title field (which becomes the email subject line) doesn't contain the client's name. For example, "Tax notice for 2022 provisional instalment 1." This is inconsistent with when you send tax notices in bulk. | 00754744 |
| Tax return: Tax schedules | IR3, IR3NR, IR6, IR7 for 2021—Incorrect LTC adjusted income in Look through company income schedule | Resolved—5 November 2021 When you've entered an amount into Non-allowable deduction this year or Prior years' non-allowable deductions claimed, the Look through company income schedule's LTC adjusted income is incorrectly calculated. Although the schedule is incorrect, the main return is correctly calculated. | 00705883 |
| Tax notices | Unable to create tax notices for some clients | Resolved—3 November 2021 When you're in Tax notices and click Create now to create client tax notices, the tax notice isn't created and instead an error will display: "There was a problem creating (X) clients’ tax notices. Please click on Create now to try again or contact our support team." | 00688129 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| IR issue that affected MYOB Practice tax | IR shutdown causing delays in data processing | Resolved—29 October 2021 Due to the recent IR shutdown, their data processing has been delayed. This means that IR data isn't being automatically processed into MYOB Practice. You can manually refresh the IR data from the Data Reconciliation page. The delay affects Tax Manager (desktop product) as well. Once IR has processed the data, MYOB Practice will automatically download IR data as normal. | - |
| Tax return | Sync tax return data is incorrectly adding extra transfers | Resolved—21 October 2021: We've released a fix that requires you to sync the data in your tax return again. This updates the transfer amount to the correct value. Original issue: When a transfer has been received from another tax return or another tax type for the same client (e.g. IR526 transferred to IR3) and you click Sync tax return data, the transfer is incorrectly added again to the return. If you sync the tax return data multiple times, the transfer amount will be significantly higher than the original. If you've filed the return, you'll can see the multiple transfers in Data reconciliation > Unreconciled transactions. | 00801407 |
| Tax notice basis | Error: "There is no 20XX tax return data" Message showing incorrectly when tax return has been filed | Resolved—21 October 2021 If you've filed a tax return and you're preparing provisional tax notices, the basis year may be incorrect and state that there is no tax return data in MYOB Practice. You may see this error message with the year that is relevant to your tax return: "There is no 20XX tax return data". The basis year for tax notices is actually correctly using IR assessed data, and the tax return does exist in MYOB Practice, so the error is incorrect. We're working on a fix. | 00601542 |
| Tax return validation | IR3—unclear error message for error 2010 | Resolved—18 October 2021 When you've entered estate or trust income into an IR3 tax return and validated it, an error (code: 2010) displays with an unclear message: "Amount can't be greater than the sum of total estate or trust income and total taxable distribution from non complying trusts". | 00509982 |
| Data reconciliation | Can't add MYOB Assessment Transaction | Resolved—18 October 2021 When you try to reconcile an IR assessment transaction (by clicking Add as MYOB Transaction in Data reconciliation), you might receive this error: "Sorry, there was a problem adding these MYOB transactions. Please try again or contact our support team" | 00765939 |
| Tax return validation | Validation errors on dividends | Resolved—15 October 2021 When you've got imputation credits or dividend RWT credits that are higher than gross dividends, you will see the relevant validation error:
IR no longer rejects a return with these errors. These errors should now be warnings. | 00725081 |
| Tax notice | Tax notices have original due date | Resolved—14 October: We've released the fix. Update—11 October: We're prioritising a fix for the affected tax notices that are created before October 7 but are due on or after November 7 (including locked notices). We're not updating any tax notices that were due August 28. This will not update any tax notice PDFs. Original issue: When you're looking at your tax notices created before 7 October 2021 and the due date is on a weekend, you'll see the original due dates (weekend date) instead of the new due dates (on the following business day). | 00770248 |
| Tax return: Tax statement | P1 Prov Payment displays under P2 in Tax statement report | Resolved—7 October 2021 When the provisional payment's due date is on a weekend, the due date is extended until the following Monday. The extended due date means the tax statement report's provisional payment is incorrectly displayed under P2 instead of P1. For example, the last due date was Saturday 28 August. As a result, tax payers had until the following Monday (30 August) to make their payments. | 00770248 |
| Tax return: Tax statement & schedules | Overseas income schedule shows twice in the schedule and Tax statement report | Resolved—7 October 2021 When you've added an Overseas income schedule into a tax return, the schedule will appear twice in the schedule and in the Tax statement report. This issue doesn't affect the calculation. | 00786910 |
| Data reconciliation: IR downloads | myIR credential error when attempt to download IR data | Resolved—6 October 2021 When you click Refresh IR data, the following error message displays "We can't refresh this client's IR data because the myIR credentials expired" and the IR data doesn't download. When this issue occurs, the overnight bulk feed hasn't downloaded either. | 00723266 |
| Data reconciliation: Reconciliation | Transactions still showing when it has been reversed | Resolved—5 October 2021 In some instances when a transactions has been reversed, the transaction is still showing in ‘Unreconciled transactions’ instead of being removed. | 00740027 |
| Tax returns | 2021 IR3, IR4—can't sync tax return | Resolved—1 October 2021 When you click Sync tax return data in your 2021 IR3 or 2021 IR4 tax return, you may receive the error: "We can't sync the tax return data. Try again in a few minutes. If the issue persists, contact support with Request ID:" | 00762848 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax return: Tax schedules | IR4, IR7—schedular payments income | Resolved—30 September 2021 In IR4 and IR7 tax returns where you've entered Related expenses in the Schedular payments income schedule, only the Gross schedular payments and not the Net schedular payments will be displayed. This happens because expenses shouldn't be entered here for IR4 and IR7 returns. | 00684788 |
| Tax return validation | IR4—validation error for Lowest economic interests of shareholders | Resolved—30 September 2021 When you enter 0.00% in Lowest economic interests of shareholders in an IR4 tax return, it gives this validation error: 'Lower economic interests of shareholders has not been entered' This validation error should only be a warning. | 00713610 |
| Tax return: tax statement | IR7—missing details in tax statement's report | Resolved—30 September 2021 When you've made multiple entries in Overseas income schedule and created a report for the Tax statement, the report does not include each item in detail and only displays the totals. This is only occurring for IR7. All other return types print details. | 00726898 |
| Tax return | IR7—can't enter loss for Overseas income | Resolved—30 September 2021 In the IR7 main form and Overseas income schedule, you can't enter a negative amount (loss) in the Overseas income field. | 00680826 |
| Tax return validation | IR3, IR7—validation error for schedular payments | Resolved—30 September 2021 When you've entered an amount in Withholding tax, but not entered an amount in Gross schedular payments or Net schedular payments, you'll see this error: 'Schedular payments withholding tax deducted can't be greater than schedular payments total income' This error does not apply to IR3 or IR7 returns. It only applies to IR4 returns. Learn more. | 00684857 |
| Tax notices | PDF cannot be viewed when attached to the portal task | Resolved—28 September 2021 When tax notices are sent to the portal from the All Clients view, the PDF attached to the task displays the message “You can no longer access this document” and cannot be opened. If the tax notice is sent to the portal from within the client, the PDF attached to the task can be accessed. | 00747943 |
| Data reconciliation | Can't delete transfers and refunds created from tax returns. | Resolved—28 September 2021 When you've filed a tax return, you can't delete transfers and refunds created from the tax return. | 00765343 |
| Tax notices | Incorrect RIT showing for some terminal tax notices | Resolved—27 September 2021 Some terminal tax notices were displaying the RIT for Student loan instead of Income tax. This issue occurred when the Income tax was a refund, but the Student loan had an amount due. | 00719908 |
| Tax notices | Provisional tax basis year not updating correctly | Resolved—23 September 2021 The tax notice basis year is not changing to the penultimate year when a tax return status is reworked and moved back to In progress from a later status, or when an assessment for the penultimate year is reconciled. | 0071985 |
| Tax returns: Tax statements & schedules | Working for families calculation is incorrect in Tax statement report and Working for families schedule | Resolved—21 September 2021 When calculating the Working for families tax credits in the Working for families schedule, the overpayment and underpayment amount is incorrectly calculating. The entitlement amount is adding to (rather than subtracting from) the Working for families tax credits paid by Inland Revenue field. The Tax statement report's Underpayment field also shows the incorrect amount. | 00778724 |
| Tax notice | Dollar sign missing in tax notice email | Resolved—20 September 2021 When you email tax notices in bulk, the text in the email's message is missing the dollar sign from the instalment amount. The issue doesn't happen when you email notices to individual clients. | 00746283 |
| Tax notice | Tax notices incorrectly calculate amount due | Resolved—20 September 2021 When tax notices calculate the amount due, they are not calculating any expected MYOB transactions, such as transfers. If a transfer of credit is being made from one entity to another, the Payment schedule will take the transfer into account and show this adjustment. But, when you create the tax notice, it will not. | 00573916 |
| Tax returns: Tax statement | Student loan interim not included in payment summary | Resolved—20 September 2021 Where there is a Student loan interim amount due, this displays under Provisional tax in the main body of the tax statement and not in the Payment summary. The end of year student loan amount shows in both places. | 00718872 |
| Data reconciliation: Unreconciled transactions | Missing IR assessment transaction for reconciliation | Resolved—13 September 2021 The assessment transaction hasn't been created and, therefore, the MYOB assessment can't be reconciled. The transaction correctly displays in IR statements, but doesn't appear in Unreconciled transactions. | 00739675 |
| Tax notices | Unable to change tax notice status for some terminal tax notices | Resolved—12 September 2021 Some terminal tax notices were unable to move from Not Started to another status. When this occurred it was not possible to select the radio button to allow a voluntary amount to be added. | 00756970 |
| Tax return | Incorrect entity or error when adding compliance | Resolved—10 September 2021 When adding compliance after updating entity type in AE (e.g., from IR4 company to IR7 partnership), you may receive the error "...entity type is not supported for the creation of a compliance" or the incorrect entity type might be shown. | 00696344 |
| Data reconciliation | Amounts incorrect when reconciling per IR assessed amounts | Resolved—10 September 2021 When you're reconcile the MYOB Tax return assessment that differs from the IR Assessment and you enter amounts per IR (e.g Taxable income), the amounts revert back to filed amounts. This issue may affect your tax notices. | 00747035 |
| Tax notice | Locked tax notices—Prov tax notices calculates incorrect RIT | Resolved—10 September 2021 When you've created provisional tax notices between 10 June and 27 July, the tax notices either show a nil amount due when RIT was above threshold, or conversely, an amount due when RIT was below threshold. Although we've resolved the calculation issue, Locked notices (those that are in not required, send for review, ready for client, and sent status) won't automatically recalculate. The tax notices in these locked states will need to be reworked for the recalculation to be performed. If you have updated the status of any tax notices before 27 July, we suggest you review them. | 00716653 |
| Tax notice | Tax notice emails with payments due not sent to clients | Resolved—8 September: We've added email address validation for tax notices. Learn more. Update—30 August: Once the issue was identified, we reissued the tax notice emails on 28 August. If you're affected, we'll contact you. Issue: Some clients' tax notice emails with payments due may not have been sent due to invalid email addresses. This includes tax notices dated 28 August (due 30 August). To identify affected tax notices, you can check for missed payments to see if notices have stalled in the Sent status. If a tax notice hasn't moved from Sent to Paid, it hasn't been paid. Learn more. | 00753283 |
| Tax returns: Tax statement | Tax statement's payment summary incorrect when you include Working for families | Resolved—6 September 2021 When you've included Working for families, the tax statement payment summary is incorrect and displays the entitlement. The entitlement is deducted from total tax to pay and does not display or include the payments. | 00735491 |
| Tax notice | Tax notice status isn't automatically changing to Paid upon confirmation of payment | Resolved—3 September 2021 When the due amount for tax notice has been automatically reconciled, the tax notice status is not updating automatically to Paid and is remaining in the Sent status. If the payment is manually reconciled, the status correctly updates. | 00716670 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Compliance settings | New client has incorrect GST details | Resolved—19 August 2021 When you have taken the following steps, the GST details will incorrectly display as 2 Monthly:
| 00701425 |
| IR issue that affected MYOB Practice tax | Negative PIE income Error: Code 21: XML failed | Resolved—17 August: IR have confirmed the issue is now resolved. Learn more. Update—2 August: IR have confirmed they're working on a fix. Update—28 May: IR has confirmed this is an issue at their end. They are investigating. Where the Portfolio investment entity (PIE) income has been prepopulated from IR, and the fields - General PIE tax credits is negative and Attributed PIE income/loss is a loss, you'll see the error XML failed after attempting to file the return. Check our help page to learn more about handling portfolio investment entity (PIE) income in tax returns. | 00657225 |
| Data reconciliation: auto-reconciliation | MYOB Tax Return Assessment not reconciling correctly | Resolved—13 August 2021 When you've filed a tax return that IR assess different to what was filed, the IR Assessment incorrectly auto-reconciles with a nil MYOB transaction, with the Tax Return Assessment remaining un-reconciled. When you try to unreconcile the IR Assessment, you will see the message 'Sorry, there was a problem...' If you try to delete the Tax Return Assessment, you will see the message 'This can't be undone... Reason Myob tax return assessment created from a filed return.' | 00706467 |
| Tax notice | Tax notices not loading Error: 'Something went wrong...' | Resolved—12 August 2021 When you open Tax notices in All clients view and you have a very large amount of tax notices, the notices can't load and you'll receive this error: 'Something went wrong...' | 00732081 |
| Tax returns & schedules | IR7—partnership percent disappearing | Resolved—11 August 2021 When you enter percentages for Attribution of income/(loss), the percentage is disappearing from one partner and is reverting to 100% for the other partner. Learn more. For example, you enter 50% for Partner 1 and 50% for Partner 2, but Partner 1 reverts to 0% and Partner 2 becomes 100%. | 00736354 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax notice | Unlocked tax notices—Prov tax notices calculates incorrect RIT | Resolved—29 July 2021: We've recalculated Unlocked notices and they'll now be correct. When you've created provisional tax notices between 10 June and 27 July, the tax notices either show a nil amount due when RIT was above threshold, or conversely, an amount due when RIT was below threshold. | 00716653 |
| Tax returns: Tax statement & schedules | Tax schedule displays ERR | Resolved—22 July 2021 If you've not entered an amount in Tax credits while generating Tax return & schedules or Tax statement & schedules, the schedule's tax credit field displays ERR. | 00669477 |
| Data reconciliation: Unreconciled transactions | Can't reconcile multiple transactions in one go | Resolved—21 July 2021 Previously you could reconcile multiple transactions in one go, even if they were different transaction types (e.g. transfers and payments—but not assessments). Now you can't reconcile in one go and you get the error: 'Sorry, there was a problem reconciling these transactions. Please try again or contact our support team.' | 00641206 |
| Tax notice | Can't access July tax notices Error: 'Something went wrong...' | Resolved—15 July 2021 When you try to access tax notices for 28 July 2021, this error message appears: 'Something went wrong...' This issue might be affecting months other than July. | 00717130 |
| Tax notice | Incorrect due date for Prov 2 tax notice | Resolved—13 July 2021 When you create a tax notice for a client, the due date in Prov 2 will be incorrect if:
The date will show as 29 Jul 2021 instead of 28 Jul 2021. | 00701371 |
| Tax notice | Clients with same email address not receiving tax notices | Resolved—9 July 2021 When multiple tax notices are being sent to clients who share the same email address, some of the emails are not received by the clients. | 00703152 |
| Compliance settings | Delivery preference not set to tax email when tax email's description differs to tax email AE only | Resolved—6 July 2021 When Delivery preferences is Send email to, it does not default to tax email if your description in AE is anything other than tax email (non-case sensitive). | 00695127 |
| Tax return validation | Incorrect validation warning for Losses | Resolved—5 July 2021 When you validate a tax return with Net losses brought forward set as 0.00, you will see an incorrect validation warning: 'Losses claimed is less than losses brought forward. Check if claimed amount is correct.' | 00703631 |
| Tax returns: Tax statement & schedules | No amount displayed in Net schedular payments | Resolved—2 July 2021 When schedular income is negative, no amount is displayed in Net schedular payments and the tax statement does not take it into account. | 00672041 |
| Tax notice document | Customers can't open attached tax notice file sent via email | Resolved—1 July 2021 When you send your customers tax notices via email, the attached file cannot be opened. This is because the file is not a PDF, but a File. | 00648185 |
| Tax notices: Provisional tax option | Unable to change Provisional tax option when due date has passed | Resolved—1 July 2021 If the due date has passed you may find that you can't edit the provisional tax option. As a result, this may affect your Provisional tax option in the tax return. | 00663088 |
| Tax returns: Documents | Downloaded PDF's name saving as the document ID | Resolved—1 July 2021 When saving tax return PDFs, the file name displays as the document's ID instead of the client's name, time period and type of report. For example, the PDF file is no longer saving as Tanya_Lee_2021_Tax_Statement.pdf | 00704259 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax returns: Tax statement & schedules | Payment summary—incorrect when provisional tax paid exceeds instalment due amount | Resolved—16 June 2021 In a 2021 tax return, if the provisional tax paid is more than the provisional tax due, the amounts displayed in the Payment summary are incorrect. | 00651081
|
| Tax returns: Compliance | Unable to load tax return as stuck in upgrading | Resolved—9 June 2021 When trying to open a tax return, you may find you can't access it as it is stuck in the status Upgrading. You may also be unable to delete the tax return. | 00674720 |
| Tax returns: Validation | Warning: Losses claimed cannot exceed income/(loss) after donations | Resolved—9 June 2021 When IR4 has current year losses, and received Subvention payments - getting a warning 'Losses claimed cannot exceed income/(loss) after donations' or 'Losses claimed cannot exceed income/(loss) after donations plus net losses and subvention payments | 00632976 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax notice document | Incorrect date displays in tax notice PDF | Resolved—26 May 2021 When printing a tax notice, the period end date should be 31/03/20XX regardless of the balance month, instead displays a date based on the balance month. | 00659517
|
| Tax returns: Tax workpapers & schedules | Rental incoming schedule depreciation displaying $ for months | Resolved—25 May 2021 If you add a Rental income schedule and print the Tax workpaper & schedules report, in the Depreciation on buildings and assets section of the report, the Months claimable are displayed as dollar amount. For example, $12. | 00638047 |
| IR issue that affected MYOB Practice tax | IR dividends data | Resolved—25 May 2021: IR confirms that the issue is now fully fixed (including pre-pop issue). Update—14 May 2021: IR confirms that the issue has now been resolved on myIR only. IR are currently testing the fix on Gateway Services and hope to have this fix in place mid next week. Inland Revenue is experiencing issues where tax credits are incorrectly reporting against pre-populated dividend income. This means dividend income data may be incorrect in myIR and MYOB Practice. This affects 2020 and 2021 returns. To review the Dividends income schedule data:
| 00628071 |
| IR issue that affected MYOB Practice tax | IR3s for 31 March 2021 | Resolved—17 May 2021 Inland Revenue has advised that portfolio investment entity (PIE) income must be included in all 2021 returns. This information is available from 17 May, including via prepopulation. IR recommends you don't file IR3 returns until after this date. Learn more. | |
| Tax return | IR3—Prefill isn't working | Resolved—14 May 2021 In newly-created IR3 compliances, the IRD number isn't being prefilled, which means you can't file the return. You'll see a blank IRD number with the in-form warning Mandatory, meaning as a result prefill won't work. This doesn't affect IR3 compliances created before 12pm 12 May. | 00647927 |
| Area | Issue | Description | Support ref. |
|---|---|---|---|
| Tax return & schedules | Downloading documents error | Resolved—30 April 2021 On the Tax return page, when you select Download documents and choose Tax return & schedules, you may see an error: "We've encountered an error. If the issue persists, contact MYOB support and provide the following: Request ID: (24dc7688-7f22-4336-ace0-a9a0e1e18b33) Status Code: (404)" This happens if the return is locked because it has a status of In Review, Ready for client, Pending Signature, Ready to file or Filed. Sending documents through the portal and filing returns isn't affected and is working as usual. | 00630775 |
| Tax return | Refund transfer to provisional tax not received by IR | Resolved—13 April 2021 If you've used the Transfer to provisional tax field and filed a return, the refund transfer won't be recognised by IR and the refund will be credited back. This is because we've disabled the field as it's not used by the gateway filing services. | 0060155 |
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