You can restrict access to clients whose details and jobs you want to keep confidential. Only administrators and the selected staff members will be able to view or edit their details.
Example: Say you want to restrict a few clients to just one or two staff members for privacy purposes. You can select which staff members are allowed to access those clients. Nobody else will see the restricted clients in their Contact list, and won't have access to their portals or documents.
|You can set up client restrictions if:||Prerequisites:||How to set up restrictions:|
|you use MYOB AE||You've activated Contacts Migration|
Set up Team Security in your MYOB AE software. Those security settings will apply to your clients and staff in MYOB Practice.
Does your practice have more than one MYOB AE/AO database? If you restrict a client, they will be restricted in whichever database they have been added to in your practice.
|you use MYOB AO (NZ)||You've activated Contacts Migration||Set up Team Security in your MYOB AO software. Those security settings will apply to your clients and staff in MYOB Practice.|
|you're an MYOB Partner||You don't use MYOB AE/AO||You can set up client restrictions in MYOB Practice (see below for instructions).|
What can be restricted?
While staff who are Administrators will always have access to all clients, they can restrict what staff members with the General role can see and do.
Here's a list of what a General staff member will be unable to access for restricted clients.
|If a staff member is restricted from accessing a client, they...|
Restricted clients will show with a padlock icon in the Client list for all administrators, and for staff who do have access to them.
If a staff member doesn't have access to a client, they won't see them in the Client list.
Why doesn’t the Transaction processing page show the files I created?
If you’ve recently created a file, perhaps someone has restricted your access to the client. The Transaction processing page only shows files linked to clients you have access to. If your access has been removed, you can get access again by contacting an administrator in your practice. Another reason you might not see the client’s file on the Transaction processing page is if your user account or advisor account has been removed from within the client’s file. Learn about getting and removing access to a file.
How to add or remove client restrictions
You can add or remove client restrictions using the Team Security features in your MYOB AE/AO desktop software.
Those security settings will be applied automatically in MYOB Practice.
If you're an MYOB Practice administrator, follow these steps to set up restrictions for a client, or to change a specific staff member's access to clients who are currently restricted.
- Click All clients in the sidebar, and then click Contacts in the top menu.
- From the contact list that appears, select the client you want to restrict access to.
- Click Manage access.
- Choose who should have access to the client’s details:
- All staff: No restrictions will be applied. All staff in the practice will be able to view the client’s details.
- Specific staff: All administrators plus anyone you add in the Manage access window will have exclusive access to the client’s details.
- To give a non-administrator access to the client, click Add Staff.
You can search for a staff member, or select them from the list. Administrators aren’t listed because they can always access all clients, whether restricted or not.
- To remove someone’s access, click the x next to their name.
- Click Save.
If a client is currently unrestricted, follow the “To add or remove client restrictions” procedure above instead.
- Click Settings in the sidebar.
- Click Staff in the settings menu.
- From the list of staff members that appears, select a staff member that has the General role.
- Click Manage access.
- In the Manage access window, add the restricted clients you want to give the staff member access to by selecting them from the drop-down list.
The list only includes clients who’ve already been restricted to administrators and specific staff.
- To remove this staff member's existing access to a restricted client, click the x next to the client’s name.
- Click Save.
When you add a staff member you can also select the restricted clients they should have access to.