Just these help pages, not phone support or the product itself
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Details of a task can be accessed by selecting a task in either the Open or Completed viewof your Tasks page.
The Tasks details page contains all the detailed information regarding a task, such as:
For a task associated with the digital approval of documents, this is the text that you entered in the Title field of the Publish to Portal page when you published your documents. For a general task, this is the text that you entered in the Title field of the Create task page.
Text you entered in the Description field also appears here.
Listed in this section are the task's properties:
status of the task
the client to whom the task was assigned to
the client portal the task was assigned to
when the task was created and by whom
the date the task is due to be completed
who the task and notification emails will appear to be sent by
who will be notified when a client adds a comment or approves a document.
A list of documents that are attached to the task. The documents can be opened from here by clicking on a document and viewing it in your PDF viewer.
If the task is associated with the digital approval of documents, then the clients who have been assigned to approve the documents are listed. For each client, the task status is listed to the right of the client's name.
Activity and comments
All the comments associated with the task - made by either you or your client are listed in chronological order. Any files that have been attached as part of a comment are also listed and can be viewed.
For activities that generate an email notification (either incoming and outgoing), click the activity's Email Activity button to view the date and time that the:
email was delivered
email was opened
link in the email was clicked.
Note that depending on your client's email software or privacy settings, tracking might not be available for some activities.
Need to send a reminder? If a user hasn't opened their email, completed their task or approved a document, you can send them a gentle reminder by clicking Resend task. Learn more
Write a comment
You can enter a new comment and attach a file if appropriate, and then click Add comment to save it.
The comment will appear in the task details on this page and in the client's portal. The client will be sent an email notification that you have added a comment to the task.