Code: CMN.ATO.AUTH.006

Message: The software provider has not been nominated to secure your online (cloud) transmissions.

Details: You'll see this error if the Agent ABN or the Practice ABN in Tax and the ABN registered in the ATO access Manager for the Software ID aren't the same. This can happen if you have multiple agents or you used the company or business ABN in Tax.

To fix the issue:

• Make sure that both the ATO Access Manager and MYOB Tax have the same ABN. Once the ABN has been confirmed in ATO Access Manager and MYOB Tax, you can continue lodging.

Code: CMN.ATO.AUTH.007

Message: You do not have the correct permissions to submit this request or retrieve this file.

• Is the ABN correct for the TFN?
• Is the TFN correct for the client name?
• Is the ABN correct for the client name?

Check the following and relodge the return:

1. In ATO Access manager under Access/Permissions, check if the agent number is added, it has full permissions and can Prepare and Lodge returns of that type.
2. Check if your client's ABN is active on abr.business.gov.au. If it's no longer active, remove the ABN in the tax return—Return Properties > General tab.
3. Check on the ATO Tax Agent Portal that the:
   • client is listed under the tax obligations subsection. If it's missing, add it.
   • ABN, TFN and Client Activity Center (ABN Branch Number) are the same as those entered in MYOB Tax. Enter the ABN Branch Number—Return Properties > General tab > Division number.
4. Check that the tax return is assigned to the correct agent—Return Properties > Staff tab.

If it's still an issue, delete and re-add the client on the ATO tax agent portal.

Code: CMN.ATO.AUTH.008

Message: Your nomination with the online (cloud) software provider does not contain the correct Software ID.

Details: Your nomination with the software provider might not have the correct Software ID in Access Manager. To resolve, log on to Access Manager (AUSkey required), select ? my nominated software provider? and update the nomination, or call the ATO.

Provide the following details:

• Software provider name and/or their ABN
• Software ID

You are not authorised to lodge on behalf of this client.

Code: CMN.ATO.AUTH.011

Message: The client you transmitted is not associated with the agent number you supplied and cannot be authorised.

Details: A link between your client and your agent number does not exist for the selected task. You'll get this error if the details in the tax return don't match the ATO records.

Check that you've added this client to your registered agent number. You might also check that you've entered the right client identifier, also that you're using the right registered agent number, then try again.

Edit the details in the tax return to match the details in the ATO records. Remember that text is case-sensitive. If you're still getting the error, contact the ATO

CMN.ATO.GEN.XBRL01

Text": "The message did not pass XBRL validation. Please contact your software provider

This error happens when the data is not completed correctly in the tax return.

For example, If the address details are not entered in the correct field.

To find the exact field of the error, contact support.

CMN.ATO.GEN.XBRL03

 A field contains invalid data (such as letters in numeric or date field).",

This error happens if the data is incorrectly completed in a field.

To find the exact field of the error, contact support.

CMN.ATO.GEN.XBRL03

 A field contains invalid data (such as letters in numeric or date field).",

(Trust 2022)

This error happens if the data is not cleared from a field.

To fix the error, select the other radio button in the Full name of the trustee to whom notices should be sent field, and clear any data.

Code: CMN.ATO.GEN.200001

Message: An unexpected error has occurred. Contact the ATO

Details: You'll see this error if the Practice ABN and/or the Tax Agent ABN do not match with the registered name.

To fix the issue:

1. Check if the practice ABN is registered and active on abr.business.gov.au.
2. Check the TAN is present and valid on tbp.gov.au.
3. If the TAN is registered, check the name used for the TAN matches the name listed against the practice ABN on abr.business.gov.au.
4. If all of the above is correct, check that the ABN entered in the return is also correct.

If this is still an issue contact the ATO.

This error occurs in the Distribution received — Partnership workpaper when there is an amount at Non-primary production landcare operations expenses.

FIXED

1. Open the Distribution received schedule.
2. Delete the 0 from PP income landcare operations and deductions relating to Landcare operations and water conservation expenses, horticultural, etc AND Primary production deduction loss type.

You'll receive this error when there are only government payments in the tax return and no salary and wagers item.

As a workaround,

1. Enter an ABN in Item 1- Salary and wages.
2. Remove the ABN
3. Validate and lodge.

1. Open the Income Details schedule (INCLDTS) schedule.
2. Enter 0 in the following fields:
   1. Foreign pensions or annuities fields;
   2. Deductible expenses,
   3. Undeducted purchase price, Foreign tax paid