Just these help pages, not phone support or the product itself
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Memory sticks and external hard drives are good options for backing up your data if you want to keep a secure copy offsite. This protects you against data loss if anything happens to your computer - like theft, damage, or a virus. We suggest using at least two memory sticks (also called USB sticks, flash drives, and thumb drives) or external hard drives to store your backups. That way if one fails or is lost, you have another.
Before you can back up your data to a memory stick, you need to know what your memory stick is called. Plug your memory stick into your computer, then open My Computer or File Explorer and find your memory stick to find out its name.
Open Ace Payroll.
From the front screen click Backup Data Files, then click click Setup.
Click the name of your memory stick in the list, then click Go.
From now on your backups will be saved to this location. If you try to back up your data without your memory stick plugged in, Ace Payroll will prompt you with a window that says Backup Error. If this happens simply click OK, plug in your memory stick, and resume backing up your data.