Just these help pages, not phone support or the product itself
Why did you give this rating?
Anything else you want to tell us about the help?
The IRD may write to an employer telling them to deduct money from an employee and pay it to them.
The IRD tells the employer the total amount to be paid, the amount per pay period, the date the deductions must begin, and the frequency. The IRD also specifies a bank account to pay the deduction into.
This deduction amount does not get paid to the IRD with your PAYE. IRD arrears are a separate payment which must be paid to the IRD separately from PAYE.
If the IRD has specified a total amount that must be paid, set the deduction as a reducing balance deduction. Ace Payroll deducts the amount each pay period, and stops automatically when the balance is repaid.
Finally, link the deduction to the specified bank account so that it is paid to the IRD automatically. Enter the reference details the IRD have given you to ensure that the deduction is correctly allocated on the IRD end. These reference details are the reason IRD arrears are paid separately from PAYE deductions.
And you’re done! Ace Payroll makes the deduction each period, and pays it to the IRD each time you do your direct credits, including the correct reference details. The deduction stops automatically once the total amount is paid.