How satisfied are you with our online help?*
Just these help pages, not phone support or the product itself
Why did you give this rating?
It's hard to find information
Instructions are hard to follow
Content isn't detailed enough
It doesn't fix my software problems
Anything else you want to tell us about the help?
If you try to calculate your current regular payroll and it shows the pay date for the prior period, it is almost certainly because you did not file the regular payroll for the prior period.
To fix this problem, first check whether you filed for the prior period by doing the following:
From the front screen, click Reports then One Off Report. If there are no transactions shown for the prior period, you have not filed your previous payroll.
You can also check the When Filed report for the relevant month. Press the F4 key and scroll down to Other Reports to find the When Filed report.
If the pay does not appear on either of these reports, it has not been filed.
As a final check, go to Calculate Pays and make sure the pays are as you left them at the end of the prior period, preferably checking them against the management report you printed.
Once you are certain the prior period pays were not filed, file them and then continue with the current payroll.
General Protection Faults
Avast anti-virus troubleshooting
McAfee VirusScan Enterprise 8 Error 10053
Norton 360 troubleshooting
Norton Internet Security Error 11011
Trend Micro anti-virus troubleshooting
Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our support team instead.
We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our support team.
Copyright © 2017 MYOB Technology Pty Ltd. All rights reserved