Just these help pages, not phone support or the product itself
Why did you give this rating?
Anything else you want to tell us about the help?
What is backing up?
Backing up your company file is like taking a snapshot of your company file at a particular point in time. You might do this at specific times, like the end of financial year. When you back up your company file, a copy of the file is saved as a compressed "ZIP" file (which takes up less space). Backup files should be copied to a safe location such as an external storage device, online storage, or another computer.
What is restoring?
Restoring your company file is how you open a backed up copy of your company file to view its contents, run reports, or to replace your current working company file. You might do this to replace a company file which contains unauthorised transactions.
Backups and online company files
AccountRight 2020.2 and later
Nobody will be able to work on the file during a backup. When you start backing up, you’ll receive a message letting you know who else is signed in.
This gives you a chance to let the other users know they need to save their work and sign out. Once you start the back up, anyone who is signed in will be signed out. For more information, see Important changes in AccountRight 2020.2.
If your AccountRight company file is online, your data is held by MYOB in state-of-the-art data centres and cloud servers. These facilities automatically back up your data online weekly, retaining it for six months.
This is not the same as a backup. A backup is a snapshot of your company file at a particular point in time. So even if you work online, you may still want to make backups periodically, for example weekly, or at the end of a financial period.
Tips for backing up
If you're restoring the file to your computer ensure an offline password has been set for online file users. See Invite a user to an online file for more information.
Back up regularly
To help remind you, turn on the AccountRight preference to prompt for a backup each time to close your company file (Setup menu > Preferences > Security tab > Prompt for Data Backup when Closing).
Label your backups
If you're storing the backup file on a removable storage device, label your backups with enough information to tell you when they were done, for example ‘Friday, 22.05.18’ or ‘Backup as of 22.05.18’.
Use appropriate storage media
Different storage media offer different advantages. For example, a portable, but offsite storage might be more secure. Except for daily rotational backups, we recommend you do not re-use media.
Store backups in a different location to your company file
Don’t store backups on the same hard disk as your current company file. A single disaster could wipe out all your records.
Don’t overwrite previous backups
If your current file is corrupt and you don’t realise it, and then you overwrite your previous backup file, you’ll no longer have a useable backup.
Store backups off site
Store backups in a secure place, such as another physical location, or online with a storage solution such as DropBox.