Child pages
  • AccountRight server service issues


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

This information only applies to the AccountRight Server Edition.

The AccountRight server service is a Windows service installed with AccountRight. AccountRight uses this service to access the data in your company file.

Errors can occur if the service is missing, not working, or there is a port conflict.

The first thing to check is that all computers using AccountRight have the latest AccountRight version installed.

Some server service issues can be fixed quickly, while others require a few more steps. Perform each of the numbered tasks below until your issue is fixed. Some of these tasks are a bit technical, so you might also need help from an IT person.

Before you start, you'll need to log into Windows as an administrator or a user with administrator privileges.

 

1. Determine if the AccountRight server service is installed

Determine if the AccountRight server service is installed

  1. Close all programs.
  2. Simultaneously press the Windows  and R keys on your keyboard (the Windows  key is between the Ctrl and Alt keys). The Run window appears.
  3. In the Open field, type services.msc then click OK.

    The Services window appears.
  4. In the list of services, look for MYOB AccountRight Server 20XX.X (where 20XX.X refers to your AccountRight version, e.g. 2015.2)

    If MYOB AccountRight Server 20XX.X is:
    • not listed, the service hasn't installed. Proceed to task 2 below
    • listed but the Status column does not display Started or Running, proceed to task 3 below
    • listed and the Status column displays Running, proceed to task 5 below.
2. Install the AccountRight server service

Install the AccountRight server service

The AccountRight server service should install automatically when AccountRight Server Edition is installed. But if it hasn't installed, the steps below describe how to install this service manually.

  1. Click Start > All Programs > Accessories.
  2. Right-click Command Prompt and choose Run as Administrator.

    The Command Prompt window appears.
  3. Type (or paste) the applicable command at the prompt, then press Enter. Use the table below to determine the command to use, based on your Windows and AccountRight version. Replace 20XX.X with your AccountRight version:

    Windows versionAccountRight version

    Command to use

    In New Zealand, replace AU with NZ

    32-bit2014.1
    CD "C:\Program Files\MYOB\AccountRight\2014.1\AU"
    2014.2 or later
    CD "C:\Program Files\MYOB\AccountRight\20XX.X\SE"
    64-bit2014.1
    CD "C:\Program Files (x86)\MYOB\AccountRight\2014.1\AU"
    2014.2 or later
    CD "C:\Program Files (x86)\MYOB\AccountRight\20XX.X\SE"
  4. Type the following command at the prompt and press Enter. Replace 20XX.X with your AccountRight version:
    Huxley.Server.WindowsService.exe /uninstall /name="MYOB AccountRight Server 20XX.X"

  5. Type the following command at the prompt and press Enter.
    Huxley.Server.WindowsService.exe /install /name="MYOB AccountRight Server 20XX.X" /description="Provides services for AccountRight 20XX.X" /account=LocalSystem /port=Y /version=20XX.X
    Note the following:

    • This is a single command.

    • Replace 20XX.X with your AccountRight version.

          • Replace Y with the specific port for your AccountRight version.

            If using this AccountRight version...replace port=Y with...
            2014.1port=16978
            2014.2port=16979
            2014.3port=16980
            2014.4port=16981
            2015.1port=16982
            2015.2port=16983
            2015.3port=16984
            2015.4port=16985
            2016.1port=16986
            2016.2port=16987
            2016.3port=16988
            2017.1port=16989
            2017.2port=16990
            2018.1port=16991
            2018.2port=16992 (If you've contacted MYOB about a connection issue in v2018.2, set this to port=56665)
            2018.3port=16993 (If you've contacted MYOB about a connection issue in v2018.3, set this to port=56666)
            2018.4port=16994 (If you've contacted MYOB about a connection issue in v2018.4, set this to port=56667)
            2019.1port=16995 (If you've contacted MYOB about a connection issue in v2018.4, set this to port=56668)
            2019.2port=16996
            2019.3port=16997
  6. Close the Command Prompt window.

  7. Check that the AccountRight server service has installed by following the steps in task 1 above. If required, start the service as described in the task 3 below.

3. Start the AccountRight server service

Start the AccountRight server service

  1. Close all programs.
  2. Simultaneously press the Windows  and R keys on your keyboard (the Windows  key is between the Ctrl and Alt keys). The Run window appears.
  3. In the Open field, type services.msc then click OK.

    The Services window appears.
  4. Right-click MYOB AccountRight Server 20XX.X and choose Start (where 20XX.X refers to your AccountRight version, e.g. 2015.2).

    The service will start and display a status of Started or Running.

  5. If the following error displays when attempting to start the service, click OK to the message then proceed to task 4 below.
  6. Close the Services window.

If issues persist with the AccountRight server service, proceed to task 5 below. 

4. Add the missing "Huxley.Server.WindowsService.exe.config" file

Add the missing "Huxley.Server.WindowsService.exe.config" file

A specific file (Huxley.Server.WindowsService.exe.config) is required on your computer to allow the AccountRight server service to be started. If this file is missing, the service can't be started.

You can download the file for your AccountRight version from the table below. The file is provided in a ZIP format, so you'll need to extract the file to the applicable location on your computer.

    1. Right-click the file for your AccountRight version and choose to save the file to your Desktop.

      If using this AccountRight versionDownload this file
      2015.12015.1.zip
      2015.22015.2.zip
      2015.32015.3.zip 
      2015.42015.4.zip
      2016.12016.1.zip
      2016.22016.2.zip
      2016.3
      2017.1
      2017.2
      2018.12018.1.zip
      2018.2
      2018.3
      2018.42018.4.zip
      2019.1
      2019.2
      2019.32019.3.zip
  1. Double-click the downloaded ZIP file to display its contents. This will be a single file named Huxley.Server.WindowsService.exe.config.
  2. Extract the file Huxley.Server.WindowsService.exe.config to the applicable location based on your Windows and AccountRight version. Replace 20XX.X with your AccountRight version.

    If your windows version isand your AccountRight version is

    extract the file to this location

    In New Zealand, replace AU with NZ

    32-bit2014.1
    C:\Program Files\MYOB\AccountRight\2014.1\AU
    2014.2 or later
    C:\Program Files\MYOB\AccountRight\20XX.X\SE
    64-bit2014.1
    C:\Program Files (x86)\MYOB\AccountRight\2014.1\AU
    2014.2 or later
    C:\Program Files (x86)\MYOB\AccountRight\20XX.X\SE
  3. Start the MYOB AccountRight server service as described in task 3 above.

If issues persist with the AccountRight server service, proceed to task 5 below.

5. Install Microsoft SQL Server Compact 3.5

Install Microsoft SQL Server Compact 3.5

  1. Click the following link to go to the Microsoft Download Centre: http://www.microsoft.com/en-us/download/details.aspx?id=5783
  2. Click Download and save the file (SSCERuntime-ENU.exe) to your Desktop.
  3. Double-click the downloaded file. The following message appears advising that both the 32- and 64-bit versions need to be installed on a 64-bit computer.
  4. Click Yes. You're then prompted to specify a location to extract the install files.
  5. Click Browse and specify a location, e.g. your Desktop, then click OK. Two install files will be extracted to the specified location.
  6. Right-click the install file named SSCERuntime_x86-ENU.msi and choose Run as administrator.
  7. Follow the on-screen prompts to install the 32-bit version of Microsoft SQL Server Compact 3.5 (required for both 32- and 64-bit Windows versions). 
  8. [64-bit Windows versions only] After installing the 32-bit version of Microsoft SQL Server Compact 3.5, right-click the install file named SSCERuntime_x64-ENU.msi and choose Run as administrator.
  9. Follow the on-screen prompts to install the 64-bit version of Microsoft SQL Server Compact 3.5.
  10. Proceed to task 6 below to download and install Microsoft SQL Server Compact 4.0. 
6. Install Microsoft SQL Server Compact 4.0

Install Microsoft SQL Server Compact 4.0

  1. Click the following link to go to the Microsoft Download Centre: http://www.microsoft.com/en-au/download/details.aspx?id=17876
  2. Click Download.
  3. Select the applicable download depending on whether your version of Windows is 32- or 64-bit.

    If your Windows is 32-bit, select the file named SSCERuntime_x86-ENU.exe
    If your Windows is 64-bit, select the file named SSCERuntime_x64-ENU.exe
  4. Click Next, then at the prompt choose to save the file to your Desktop.
  5. Right-click the downloaded file and choose Run as administrator.
  6. Follow the on-screen prompts to install Microsoft SQL Server Compact 4.0.
  7. When the installation is complete, start the MYOB AccountRight Server Service as described in task 3 above.

Still having trouble?

Call our Tech Support team on 1300 555 123 (Australia) or 0508 328 283 (New Zealand).