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When you know that a debt will not be recovered, you need to write it off. Your company file should have a ‘Bad Debt’ expense account to which you can allocate these amounts. Or, if you account for bad debts by posting a provision to an asset account, you can use AccountRight's ‘Provision for Bad Debts’ asset account.
To write off a bad debt, you enter a negative dollar value sale to create a credit note that can be used to close the sale you won’t be receiving payment for. This enables you to adjust the customer's balance.