Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

Activating a company file is a one-off task, and AccountRight will prompt you to do it. It ensures you're using a legitimate copy of our software to record your business data. Learn more about activation and why it's necessary.

You don’t need to activate company files created online or if you're using the file for learning or testing. (Did you know AccountRight has sample company files you can play with?)

If a new company file isn't activated within 30 days, it'll become read-only. This means you won't be able to enter new data. You'll only be able to view, print and export existing information.

Having trouble activating?

Contact us and we'll be happy to help.

Australia

Call 1300 555 151

7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun (Melbourne time)

New Zealand

Call 0800 60 69 62

9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun (New Zealand time)

How many files can I activate?

If you're using AccountRight Basics, Standard or Plus you can activate one company file. For AccountRight Premier you can activate two company files.

Purchase additional company files by calling us (numbers and times listed above).

For pricing details, check our website (click the FAQs tab here: Australia | New Zealand).

 

To activate a company file

To activate a company file

If you've registered your software and know your serial number, you're ready to activate.

Let's step you through it.

  1. Open the company file to be activated and sign on. The Activation Assistant appears. If your company file has become read-only, open it and go to the Help menu choose Activate your company file.
    Activation Assistant window with online option selected

  2. Click I use this company file to record or edit my business transactions, then choose an activation option:

    If you choose...Do this...
    Activate Online (Recommended)
    1. Ensure you are connected to the internet.
    2. Choose Activate Online and then click Next. The Details window appears.
    3. If you have not previously entered your serial number, type it in the Serial Number field.
    4. Click Activate.
    Activate by Phone

    You can activate by phone, but wait times may apply. We recommend you use this option only if you can't activate your file online. Note that you'll still need internet access to receive an activation licence file which we'll email to you.

    1. Choose Activate by phone and then click Next.
    2. If you have not previously entered your serial number, type it in the Serial Number field.
    3. Call MYOB and request a licence file to be emailed to you (note that we're closed on ANZAC Day, April 25).
      • In Australia call 1300 555 151 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun (Melbourne time))
      • In New Zealand call 0800 60 69 62 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun (New Zealand time))
    4. Once you have received the email (with the licence file attached), detach and save the licence file to your computer (for example, your desktop).
    5. In the Activation Assistant, click Browse (next to the Select the licence file to load field).
    6. Locate and select the licence file, then click Open.
    7. Click Activate.
  3. Close the assistant.

Having trouble activating?

Check our Activation FAQs or Activation and confirmation errors.

To deactivate a company file

To deactivate a company file

If you've activated a file in error or have an old file you no longer need, you can deactivate it. Just call us on 1300 555 151 (Australia) or 0800 60 69 62 (New Zealand) and we'll make it happen.

When you open a deactivated company file in AccountRight, it'll be read-only. Once we've deactivated the file, you'll be able to open a deactivated company file in read-only mode, but you won't be able to save any new information.

Can't find your answer?

Contact us and we'll be happy to help.

Australia

Call 1300 555 151

7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun (Melbourne time)

New Zealand

Call 0800 60 69 62

9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun (New Zealand time)