Online invoice payments

It's easy to set up online invoice payments.

You can also set up online invoice payments from your business settings > Sales settings > Payments tab > Set up online payments options.

1. Open the sign-up website.

2. Follow the prompts to complete the application:

   1. Business details – enter details like your ABN, business name and industry. This is to help confirm and protect the information provided.

   2. Business address – enter the registered office address of your business. The is where all communications and notices to the company are sent. It can be different to the trading address or principal place of business.

   3. Cashflow estimates – enter estimates of annual sales turnover, the number of invoices you send a month and the percentage of deposits taken on invoices. If you're a new business, enter forecasts of these figures.

   4. Bank account – enter the details of the settlement bank account where your customers' payments will be deposited.

   5. Settings - choose the ledger accounts in MYOB you'll use to categorise your customers' payments and associated fees.

      • Payment account – this is the ledger account in MYOB that your customers' net payments are categorised to. If you have a bank feed linked to this account, your customers' payments will be handled automatically in MYOB

      • Fees account – this is the ledger account in MYOB that the fees associated with your customers' online payments will be categories to. If you have a bank feed linked to the Payment account specified above, your customers' payments will be handled automatically in MYOB

   6. Verify owners – enter the email address and mobile number of the beneficial owner(s). They’ll be contacted by email to verify their identity. If they are not listed you can add them.

   7. Verify your identify – enter details from your driver's licence or passport.

   8. Review and confirm – check over the details you’ve entered and agree to the terms and conditions.

      To save an application and complete it later, click Save and exit. To resume your application, go to the sign-up page and click Resume application.

3. When you've completed the application, click Submit application.

Once the application is submitted, we'll begin the verification process. If more information is required, we'll get in touch with you within two business days.

Once your application is approved, all new invoices will have the option Allow online payments selected by default.

For existing open invoices, you’ll need to resend the invoice, so the customer can see their online payment options.

If you use bank feeds or import bank statements, your customers' payments will be automatically recorded in your MYOB business and matched for you.

The auto-matching is based on the ledger accounts you chose when you set up online invoice payments, but you can change these if you need to (click the settings menu (⚙️) > Sales settings > Payments tab > Edit preferences).

You can select whether to enable online invoice payments for each individual invoice by selecting the Online payments option (as seen below).

1. Create your invoice as you usually do, and select the option Allow online payments.

   

2. If you'd like to pass on the 1.8% surcharge for debit card, credit card, Apple Pay, Google Pay and PayPal payments, and you've set up customer surcharging, select the Apply Surcharge option.

   You're not able to pass on the surcharge for BPAY payments.

3. Email the invoice to your customer.

   You can also send an SMS notification to the customer to pay their invoice. For all the details, see Emailing, printing or downloading invoices.

4. Your customer clicks the automatically generated link that’s in the email they receive, and their full invoice will appear online.

5. They can click the Pay Now button to make their payment on the spot.

The customer will receive the online invoice as they normally would. However, with the online invoice payments option enabled, they'll see a Pay Now button.

When they click Pay Now, they'll be asked to select their payment method.

If you've activated customer surcharging for this invoice and the customer chooses to pay by credit card, debit card, Apple Pay, Google Pay^TM or PayPal, the 1.8% card surcharge will automatically be applied.

Once they've entered their payment details, they click Pay.

You'll only be charged after the customer's payment has been processed.

When a customer makes an online payment, the fees will be deducted from their payment and the balance will be settled into your nominated bank account.

The payment will be automatically recorded in your MYOB software and the associated invoice will be closed off. Both you and the customer will receive an email confirmation about the payment.

Learn how your MYOB software handles online invoice payments and how to troubleshoot any issues.

You can remove your customer's option to make online invoice payments, you just need to deselect the Allow online payments option when you create an invoice.

Customers can pay multiple invoices in one go through their list of unpaid invoices. All they need to do is select the invoices they wish to pay and click the Pay invoices button below.  

There are two ways they can access this list:  

1. By clicking the link View unpaid invoices emailed to you at the bottom of any invoice emailed to them.

   

2. Through a reminders email.

Depending on when the payment was made and the bank's processing cut off time, it can take between 1 and 2 business days for the payment to appear in your bank account.

We'll email you as soon as the customer has paid the invoice, so you'll know when you can expect the money in your bank. 

The payee also receives an email confirming that they've paid.

You can also check the Transaction Details report (Reporting menu > Reports > Online invoice payments tab) – any paid transactions will have a status of Settled money:

Learn more about the Transaction details report.

Unfortunately, no. Online Invoice Payments only allows for full payment to be made on an online invoice – partial payments are not able to be recorded.

If you have an invoice that requires deposits or multiple payments, you should set these payments up as multiple invoices in MYOB Business and send them to the customer, so they can pay those invoices individually.

If your customers have told you they can no longer see the Pay now button in their online invoices, it might be related to some recent communications we sent about completing some additional business verification requirements for online invoice payments.

If you didn't provide the required information, your online invoice payment service may have been terminated. If you want to continue providing your customers the means to pay you online, you'll need to reapply for online invoice payments.

For all the details, see Online invoice payments termination.

Depending on the nature of your business, some Online Invoice Payments payment options may not be available due to certain eligibility criteria.

Once you set up Online Invoice Payments, PayPal (and PayPal Pay in 4) is automatically one of the payment options your customers have, there is nothing additional you need to do.

PayPal will be available for most merchants. However, it's not available for these business and transaction types:

• Non-profit

• Gambling

• Security Brokers/Dealers

• Foreign Currency, Money Orders

• Stored Value Cards

No, you don't need a PayPal account, only your customers do.

Yes, you have the option to pass on surcharging fees associated with online invoice payments to customers paying with PayPal. You can turn on customer surcharging for an invoice or all invoices for PayPal, just as you can for any other payment method (except BPAY).

The surcharge will appear as ‘Handling’ in the payer's PayPal wallet.

No. If you have a PayPal account, you're not able to have Online Invoice Payment funds settled into it. Payments can only be settled into the settlement bank account you nominated when you applied for Online Invoice Payments.

As MYOB is the master merchant for PayPal Online Invoice Payments, MYOB will be displayed as the merchant name in the email payment notification and viewing transactions from the PayPal account. Your trading name appears in the bank statement and in an automated email receipt the payer receives from MYOB.